Deepthi Uppalapati

Product Manager

Dallas, Texas, United States15 yrs 1 mo experience

Most Likely To SwitchAI Enabled

Key Highlights

Over 13 years in financial services leadership.
Award-winning leader with significant cost savings.
Expert in AI-driven customer experience solutions.

Stackforce AI infers this person is a Fintech expert specializing in product management and customer experience optimization.

Contact

Skills

Core Skills

Product ManagementCustomer Experience OptimizationBusiness AnalysisData AnalysisSoftware Engineering

Other Skills

Omni-channel contact center solutionNLU technologyDynamic Digital MessagingAI-driven sentiment analysisIVR technologyOperational efficiencyAuction network optimizationVehicle remarketing strategiesIntelligent address prioritizationDealer engagement analysisInsights reporting automationData-backed credit policy optimizationPortfolio risk mitigation strategiesMarketing automationCross-sell campaign optimization

About

With over 13 years of extensive experience in financial services, I am a results-driven professional specializing in product management, analytics and strategic leadership. My expertise lies in building high-performing, cross-functional teams to deliver world-class customer experiences by leveraging cutting-edge technology and data insights. As a leader in Capital One's Financial Services division, I have spearheaded transformative initiatives, including omni-channel contact center solutions, IVR migrations with AI and NLU and dynamic messaging systems, which have collectively enhanced customer satisfaction and operational efficiency. My innovations have driven significant cost savings, revenue recovery and awards such as Circle of Excellence & Women in Remarketing. I am passionate about empowering teams, solving complex problems and creating strategies that make a lasting impact on businesses and customers.

Experience

15 yrs 1 mo

Total Experience

7 yrs 6 mos

Average Tenure

14 yrs

Current Experience

Capital one

6 roles

Director of Product Management

Promoted

Jan 2025 – Present · 1 yr 5 mos

Senior Manager of Product Management

Apr 2022 – Jan 2025 · 2 yrs 9 mos

Led the implementation of an omni-channel contact center solution migrating from DTMF to NLU technology, improving customer experience and self-service capabilities across voice channels.
Enhanced IVR achieving a 16% relative increase in resolution rates and reducing operational costs by $3M annually.
Enhanced call center operations, reducing unanswered calls by 40% and unnecessary transfers by 25%.
Led the implementation of Dynamic Digital Messaging, projected to drive $10M+ in recoveries.
Implemented Sentinel, a real-time AI-driven sentiment analysis tool for real-time call escalations improving customer satisfaction.

Omni-channel contact center solutionNLU technologyDynamic Digital MessagingAI-driven sentiment analysisProduct ManagementCustomer Experience Optimization

Senior Business Manager

Promoted

Jan 2020 – Mar 2022 · 2 yrs 2 mos

Innovated auction network optimization and vehicle remarketing strategies, generating $10M+ in incremental recoveries.
Rolled out intelligent address prioritization and augmented tools, reducing repossession time by 50% and untraced vehicle costs by $10M annually.
Earned recognition as Women in Remarketing Honoree (2021) and Mark of Distinction awardee for strategic innovations.

Auction network optimizationVehicle remarketing strategiesIntelligent address prioritizationProduct ManagementBusiness Analysis

Business Manager

Jul 2016 – Dec 2019 · 3 yrs 5 mos

Improved dealer engagement by analyzing Dealer Navigator’s behavioral patterns, enhancing profitability by $25M.
Automated and streamlined insights reporting, boosting team efficiency by 50%.

Dealer engagement analysisInsights reporting automationBusiness Analysis

Senior Business Analyst

Promoted

Mar 2013 – Jun 2016 · 3 yrs 3 mos

Delivered data-backed credit policy optimizations, resulting in $10M in increased NPV and reduced costs by $2M.
Led portfolio risk mitigation strategies, enhancing resilience by 15%.

Data-backed credit policy optimizationPortfolio risk mitigation strategiesBusiness Analysis