Nov 2010 – Jun 2011 · 7 mos

• Product Design, Requirement gathering, Client facing, escalation management and prompt resolutions for globally high performing team.
• Lead responsibility for planning and managing medium-sized application development team at BT Innovate & Desing project that significantly affect the organisation at LOB level. Project was product delivery of inventory system.
• Manage project planning process as a member of a large project’s management team. Supervises project staff and work with ixternal consultants to ensure deliverables.
• Had defined management responsibilities for project team, involving people, budget and planning.
• Fullfiled primary responsibility for meeting defined business goals as scoped by project objectives.
• Used developed communication skills with a strong ability to persuade and influence client and stakeholder relationships.

Mar 2010 – Feb 2011 · 11 mos

• Identifying and gathering requirements
• Communication of estimations in FP
• Participation in requirements review sessions
• Writing system requirements
• Review and approve offshore documentation such as HLD, etc.
• Finalizing the scope for each release
• Communicating progress of delivery lifecycle

Jan 2005 – Jan 2009 · 4 yrs

• E-2-E ownership of designs deployment, inclusive of customer specific components as well as understanding requirements on shared infrastructure, Client provisioning.
• Responsible for the smooth delivery of customer orders, end to end (Order to Activation) into an operational environment, dealing with a complex global delivery environment due to multiple countries, services, products (FR, ATM, MPLS, Ethernet and Broadband), clients and third party suppliers.
• Lead team a team of 21 which took responsibility for service implementation and acted as primary interface for customers, internal departments and business partners for all implementation activities through the whole order life cycle within given timescales across 21 APAC countries. Over exceed the targets of Lead to Cash (L2C), Right First Time (RFT) and Backlog reduction. Lead multiple cost saving initiatives across the globe. Single point of contact for APAC escalations, OSS transformation, UAT and process signoff.

Jan 2005 – Jan 2006 · 1 yr

• Telecom Service Operations, Network Design, Escalation management. Managing provisioning and engineering of WAN links, MPLS, Ethernet, DSL and Frame relay products.
• Responsible for Delivery and provisioning of Network Services using Order Management Systems, Use E-2-E OSS-BSS process and turn up Services. Supplier Management and Project Management for Complex Network Designs. Initiation of Customer Billing.
• Order Life Cycle
• Monitor and update all activities on various BT systems
• Report production for progress of owned orders
• Issue and escalation management
• Client Interface and management
• Meeting all SLA’s to ensure BT do not receive any financial penalties