Didhiti Saha

Project Manager

Bengaluru, Karnataka, India10 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led tech transformation projects with significant delivery improvements.
  • Achieved over 90% customer satisfaction in technical support.
  • Implemented agile workflows enhancing team productivity.
Stackforce AI infers this person is a skilled leader in IT services with a strong focus on customer success and project management.

Contact

LinkedIn

Skills

Core Skills

Project ManagementStakeholder ManagementChange ManagementClient RelationsEscalation ResolutionCustomer SuccessTechnical Support

Other Skills

Agile MethodologiesAnalytical SkillsBusiness AnalysisBusiness CommunicationsBusiness ManagementBusiness ObjectsBusiness-to-Business (B2B)CommunicationComputer AnimationCross-functional CoordinationCustomer Relationship Management (CRM)Data AnalysisEmployee RelationsInformation TechnologyInterpersonal Communication

About

Comfort Zone is a beautiful place but nothing ever grows there... Come out of it and Explore the Possibilities!

Experience

10 yrs 4 mos
Total Experience
3 yrs 5 mos
Average Tenure
6 yrs 4 mos
Current Experience

Infosys

Senior Project Lead

Feb 2020 – Present · 6 yrs 4 mos · India · Hybrid

  • ● Owned full-cycle delivery of multiple tech and process transformation
  • projects, balancing agility and execution discipline to meet tight
  • go-to-market goals.
  • ● Spearheaded and governed comprehensive cross-functional alignment
  • across control management, engineering, quality assurance and operations
  • establishing robust risk and issue management protocols.
  • ● Instituted agile workflows and data-backed planning methods that
  • improved sprint velocity and throughput by ~20% across teams.
  • ● Introduced a continuous improvement framework that cut recurring
  • delivery issues by 28% and boosted SLA compliance by 22%
  • ● Ensured stakeholder alignment and transparency by delivering detailed
  • reports on progress, blockers and Key Performance Indicators.
  • ● Championed a culture of ownership, transparency, and adaptability,
  • aligning project teams with evolving business priorities.
Customer SuccessLeadershipChange ManagementProject ManagementStakeholder ManagementRisk Assessment+1

Microland limited

IT Analyst

Dec 2018 – Feb 2020 · 1 yr 2 mos · Bangalore · On-site

  • ● Served as the go-to escalation point for IT operations, resolving 95% of
  • incidents within SLA timelines.
  • ● Built and maintained a shared knowledge base, reducing average
  • resolution time by 18% and enhancing team autonomy.
Client RelationsEscalation ResolutionRisk AssessmentInterpersonal Communication

Hp

Technical Solutions Rep

Jan 2016 – Nov 2018 · 2 yrs 10 mos · Bangalore · On-site

  • ● Delivered end-to-end technical and customer success support, maintaining
  • satisfaction levels above 90%.
  • ● Used feedback loops and data insights to redesign support processes,
  • improving first-contact resolution by 24%.
  • ● Collaborated cross-functionally with product and sales teams to identify
  • customer-centric service improvements and revenue opportunities.
Customer SuccessTechnical SupportCross-functional CoordinationData Analysis

Education

University of Mumbai

Bachelor's degree — Mass Communication/Media Studies

Jan 2011 – Jan 2014

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