Mar 2024 – Jul 2024 · 4 mos · Chandigarh, India · On-site

• Lead and developed the whole Human Resource Department at a small-scale company of about 15 members in Intellectual Property Industry.
• Enhanced PatentsKart's strategic vision by prioritizing employee wellbeing and implementing initiatives to foster a fair and equitable workplace.
• Systematically organized and managed data from inception, identified critical areas for business improvement such as software upgrades, and streamlined processes for hiring, attendance, and employee off-boarding.
• Led comprehensive recruitment drives and spearheaded the initiation of training & development programs to elevate workforce competency.
• Standardized employee engagement activities to cultivate a positive and collaborative work culture, thereby enhancing overall organizational morale.

Nov 2023 – Dec 2023 · 1 mo · Edinburgh, Scotland, United Kingdom · On-site

• Improved communication and customer service skills at Boots UK as a Christmas Customer Advisor, achieving a 100% customer satisfaction rate and in handling daily stock operations

Sep 2023 – Nov 2023 · 2 mos · Edinburgh, Scotland, United Kingdom · On-site

• Contributed to Customer Experience by actively engaging with a global customer base at a tourist souvenir retail shop in Edinburgh.

Jul 2023 – Jul 2023 · 0 mo · Edinburgh, Scotland, United Kingdom · On-site

• Learnt retail Jewellery Sales.

Jun 2023 – Jul 2023 · 1 mo · United Kingdom · Remote

• On this Human Resources - Virtual Experience Program by GE Aerospace I developed 3 key skills
• giving effective feedback
• process improvement through LEAN
• suggesting salary hike using compa ratios, through data visualization and data processing

Nov 2022 – Jan 2023 · 2 mos · Edinburgh, Scotland, United Kingdom · On-site

• Developed problem-solving and conversational skills in a fast-paced, multicultural setting as Front House Staff at Gordon Ramsay Restaurants - Street Burger.

Aug 2022 – Sep 2022 · 1 mo · Yamunanagar, Haryana, India · On-site

• Acquired skills in managing employee conflicts and enhancing customer interactions by resolving team issues.
• Oversaw daily team operations, including data, stock, and financial management of the store.
• Spearheaded a marketing event that contributed to the store's most profitable month, accounting for 10% of the month's earnings and the highest sales in the last two quarters.

Oct 2020 – Nov 2021 · 1 yr 1 mo · Gurugram, Haryana, India · Remote

• Developed expertise in U.S. employee benefits, particularly 401k plans, by regularly resolving complex inquiries through calls and chats.
• Received 4 appreciation emails/calls for outstanding performance from clients' employees.
• Played a key role in integrating data for the successful deployment of Amazon AppStream 2.0 as the organization's internal cloud-based operating system.
• Generated daily team activity reports using Information Management Systems like 'HrX Assist' and 'Oracle Siebel'.
• Consistently achieved a performance score above 4 out of 5 for the past two quarters and maintained a 100% Customer Satisfaction Score in August and September 2021.

May 2019 – Jul 2019 · 2 mos · Yamunanagar, Haryana · On-site

• In this role, I learnt:
• How to use Excel effectively for employee data management
• How Labor and Employment Law play an important role in an employee's performance
• Why is it important to have good industrial relations
• How to engage employees
• Importance of right Compensation and Benefits offered to employees
• What is Payroll

Jun 2018 – Jul 2018 · 1 mo · Yamunanagar, Haryana · On-site

• Completed a training program focused on understanding retail store operations, enhancing sales through product popularity analysis, and effectively communicating promotional schemes.

Jan 2018 – Sep 2020 · 2 yrs 8 mos · Yamunanagar, Haryana, India · On-site

• Initiated and Created the first Interdepartmental Magazine for Management Department of my College. Managed and organized content and the team of the magazine - "ASPIRE - TO INSPIRE"