May 2023 – Jan 2024 · 8 mos · Gurugram, Haryana, India · On-site

• Role: Identify and solve difficult, impactful problems; automate operations; drive vision
• Achievements:
• Change management - Implemented PMS (Performance management system), Clickup for org transparency
• Automated reporting of metrics for various departments, resulting in data-driven decision-making
• Driving vision, with weekly, monthly, quarterly and yearly planning

Sep 2021 – Feb 2023 · 1 yr 5 mos · India · On-site

• Role: Led Seller University to redefine education mental model, data-backed impact
• Analytics: Automated reporting for weekly metrics, streamlined stakeholder communication to gain trust
• Product: Implemented edu for forward-looking products (Chatbot, Seller App, NSS), showing 5-8% educational impact in seller journey
• Marketing: +23% increased impact through campaigns, ingresses, smart nudges
• Vendor Management: Onboarding, billing, escalations of 120+ SPN Training partners
• Content: Reduced stale content from 28% to 7%, improved HMD (how's my driving score) from 72% to 84%, spearheaded experiments in content format resulting in a +14% completion rate

Jan 2019 – Sep 2021 · 2 yrs 8 mos

• Worked on various programs, from launch to growth, managing every element of learner experience. Managed P&L of the program and Post-launch: Managing day to day operational processes for incremental changes
• Executed and improved the program to teach sales in life insurance, leading to ~20% increased enrollments month on month, and over 70% NPS score
• Launched and streamlined B2C/B2B courses with 6+ top management
• universities, both Indian and International
• Reduced >30% operational cost by automation and P&L management
• Reduced TAT of query resolution by 60%, when volume increased to 150%
• Implemented tie-ups with HBR, Copyleaks & Turnitin (Plagiarism)

Nov 2017 – Jan 2019 · 1 yr 2 mos

• Product/program conceptualization: Research, PLO(Product-Learner Outcome) Fit for multiple programs
• Product/program launch: Curriculum Design, Determining product elements for multiple programs
• Improved document management through Google Docs Templates, to standardize the documentation.
• Initiated and implemented legal compliance for managing copyright
• Created case studies to tackle changing landscape of products and industry

Dec 2016 – Sep 2017 · 9 mos · Bengaluru, Karnataka, India

• Discovering business intelligence and big data analytics startups through secondary research
• Identifying trends, sector insights and upcoming business models where investors are taking interest
• Developing product insights and market landscape to map startups as they grow

May 2015 – Oct 2016 · 1 yr 5 mos · Greater Hyderabad Area

• +Account Management : End to end client management
• Built relationships to get repeat business from 6 accounts including a fortune 500 client
• Executed projects end to end; billing over INR 120 million; across 5 industry verticals
• Led a team of 46 people with a variety of technical expertise; both frontend and backend
• +Product and Project Management
• +Social Project ­ 'Samvaad Delhi', a single scalable application for good governance
• End to end management: Co­-developed with NGO-­Vision India Foundation
• Planned phase wise development, from designing user experience to addressing corner cases
• and technical implementation, and getting feedback from users for future iterations
• Synchronized experience on Android and iOS platform in various devices and app versions
• Minimized cost through usage projection which resulted in hosting on Amazon cloud (AWS)
• Defined use-­cases and metrics to drive app adoption across user segments
• Featured in CNBC TV 18 as a part of 'Do Big: Ride The Digital Wave' series
• Presented in Smart City Council Hyderabad, 2015 for usage across govt departments
• +In­house Projects
• Reconfigured in­house employee portal; improved accessibility; added new features
• Defined and developed channels (digital + local) to attract talent in <2 lac budget
• Initiated and succeeded in adoption of tools to manage conflicts in booking meeting rooms
• Developed visual tracking process to handle movement of resources across projects
• +Client Projects
• Hospital Management Portal: Devised road­map and phase wise implementation strategy
• which was appreciated and presented by client internally, providing additional business
• Improved client satisfaction: Built clarity and quality of data in auto­generated reports
• Support and maintenance project: Accelerated new project handover by structuring
• process and technical training; 3 yr old legacy system handed over in 1.5 months

Mar 2014 – Apr 2015 · 1 yr 1 mo · Greater Hyderabad Area

• Lead a team of 6 members to design and develop digital marketing tools for marketing division of a Fortune 100 company in an agile development model
• Planned and created relationship management solution for one of the world’s leading innovative beverage company (Forbes 100)
• Configured agile tool (TFS) and kanban board for project planning, effort estimation, tracking of user stories and sprint review

Apr 2013 – May 2013 · 1 mo · North-West Uttar Pradesh

• Mapped expectations through detailed market analysis of cement dealers via consumer surveys in over 30 towns of North-Western U.P. for competitor analysis and to know respective expectations from the companies
• Discussed points of improvement with marketing and logistics department, and suggested ways of implementing them in minimal cost

Nov 2009 – May 2012 · 2 yrs 6 mos · Mumbai Metropolitan Region

• Functioned as key resource for maintenance, customization and support for flagship product Oracle FLEXCUBE Direct Banking (FCDB), a product providing online banking solutions for clients.
• Prioritizing and dealing with any technical or service issues faced by client.
• Integrated various design ideas with creative outlook for corporate clients, with existing features provided in product FCDB.
• Evaluated in competencies such as adaptability, flexibility, teamwork, self-control and maturity with the best available rating ‘Always Observed'.