Dipti Mahajan

Program Manager

India5 yrs experience

Key Highlights

Led high-impact programs optimizing user experience.
Managed a $2.5M ARR portfolio with low churn.
Expert in iPaaS architecture and usage analysis.

Stackforce AI infers this person is a SaaS expert with a strong focus on customer success and integration solutions.

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Skills

Core Skills

Ipaas ArchitectureUsage AnalysisCustomer SuccessAccount Management

Other Skills

Agile MethodologiesAnalytical SkillsAnalyticsCooperativeCross-SellingCross-functional CollaborationCross-functional CoordinationCross-functional LeadershipCross-functional Team LeadershipCustomer EngagementCustomer ExperienceCustomer InsightCustomer RetentionCustomer SatisfactionCustomer Support

About

Currently at Boomi, I lead high-impact programs for our global community, using deep Usage Analytics to optimize user experience and engagement. My foundation is in Customer Success ($2.5M ARR portfolio), where I mastered the art of reducing churn (kept below 8%) by aligning complex SaaS products with business outcomes. I don't just manage projects; I design the technical and strategic workflows that ensure software 'sticks.' Core Expertise: iPaaS Architecture (Boomi), Usage Analysis, Cross-functional Leadership, NRR Optimization, and API-led Growth.

Experience

5 yrs

Total Experience

2 yrs 10 mos

Average Tenure

2 yrs 2 mos

Current Experience

Boomi

Program Manager

Apr 2024 – Present · 2 yrs 2 mos · Bengaluru, Karnataka, India

Orchestrating the end-to-end lifecycle of iPaaS community initiatives, translating business requirements into scalable roadmaps.
Leveraging Analytics to track user journeys, identifying friction points to increase self-service.
Managing cross-functional pods (Product, Eng, Marketing) to deliver integration-focused content, driving an increase in platform stickiness.

iPaaSUsage AnalyticsCross-functional LeadershipProject ManagementData AnalysisiPaaS Architecture+1

Healthasyst

2 roles

Customer Success Manager

Promoted

Dec 2022 – Mar 2024 · 1 yr 3 mos

Managed 15+ enterprise accounts (worth $2.5M in revenue) with 10% upsell growth year-on-
year.
Designed and executed onboarding & adoption strategies, ensuring clients achieved KPIs and
Partnered with Product, Support and Tech teams to resolve escalations and optimize feature
usage.
Delivered executive-level QBRs, presenting adoption metrics, business value, and strategic
recommendations.

Customer SuccessOnboarding StrategiesKPI AchievementUpsellingCross-functional CollaborationAccount Management