Oct 2024 – Present · 1 yr 8 mos · Waterloo, Ontario, Canada · On-site

• Supported students with special needs to ensure a smooth and accessible examination process.
• Proctored exams to maintain a fair and comfortable testing environment.
• Assisted students in understanding exam protocols and addressed individual requirements.

May 2024 – Dec 2024 · 7 mos · Toronto, Ontario, Canada · Hybrid

• Led the migration of the Payment Summary Control System (PSCS) from a legacy system to a web-based, cloud platform, significantly enhancing operational efficiency, security, and compliance.
• Worked in Azure DevOps, creating and refining user stories, defining acceptance criteria, and ensuring alignment with business needs.
• Developed detailed product roadmaps and process flows using MS Visio to guide project milestones and dependencies.
• Orchestrated key Agile ceremonies, including backlog refinement sessions, daily stand-ups, and bi-weekly sprint planning and review meetings.
• Oversaw changes and testing in the User Acceptance Testing (UAT) platform to ensure functionality met stakeholder requirements.

Jul 2022 – Jun 2023 · 11 mos

• Worked as a part of Security Operations (Response Team).
• Systemized 100+ real-time network incidents daily from 17 clients with an average of 30+ true positives (malicious intent) detected and escalated to the client, filtering out false positives (expected behavior)
• Investigated cyber-attacks within client networks, improving output delivery and boosting team efficiency by proactively monitoring traffic from various sources
• Formulation of innovative SIEM use cases tailored to the current threat landscape.
• Responsible for analyzing, collecting, escalating and responding to cyber security threats.
• Revised existing rules to identify a spectrum of risks and suspicious activities, consistently refining them for optimal effectiveness
• Contributed to the creation and refinement of reports and dashboards in alignment with the specific needs and objectives of clients and business stakeholders

Jan 2022 – Jul 2022 · 6 mos

Jul 2021 – Jan 2022 · 6 mos

• Responsible for managing relationships with North American , mid sized business clients in terms of understanding their account receivables (Order to Cash) process and play an advisory role in terms of suggesting best practices and solutions for client's A/R processes.
• Efficiently collaborating with sales, product management, AI/ML team to deliver industry specific knowledge to clients in my portfolio.
• Acquired expertise in B2B market research using Salesforce, Linkedln Sales Navigator, and other online technologies to promote outreach through outbound marketing.
• Proficiency in creating leads through data analytics, market research, and producing personalised email scripts
• At HighRadius, we build innovative software products that modernize your receivables management operations. We partner with you to maximize value from credit and collections efforts while enhancing the customer experience of doing business with you. We make receivables management teams more efficient and effective. We make your staff more productive and improve key metrics like Days Sales Outstanding (DSO) and Days Deductions Outstanding (DDO).

May 2021 – Jun 2021 · 1 mo

• Accounting and ROI Calculations.
• Content Creating and Content Designing for Marketing.
• Creating Business Case for Clients and Elevator Pitch for Investors.
• Search Engine Optimization.
• Differentiation between B2B and B2C Selling.
• Lead Generation, B2B Emails and Blogs
• Inbound and Outbound Marketing
• Account Based Marketing- LinkedIn Marketing, Email Marketing, Miller Heiman

Apr 2021 – May 2021 · 1 mo