Dec 2020 – Aug 2023 · 2 yrs 8 mos · Hyderabad, Telangana, India · Hybrid

• India’s Kirana commerce was deeply fragmented — analog operations, inefficient last-mile delivery, and zero digital integration.
• SSK EMart set out to digitize and unify this landscape for B2B and B2B2C ecosystems.
• I co-founded and led product vision, strategy, and user experience across the platform.
• 🔹 Key Actions:
• Developed full-spectrum product strategy and roadmap across multiple product lines
• Conducted 800+ Kirana store interviews to drive persona-based design thinking
• Launched MVPs for Sales App and B2B SaaS Platform, onboarding 2,500+ stores with KYC compliance
• Co-created route optimization engine, reducing delivery costs by 30% and increasing on-time delivery by 25%
• Led vendor transformation via bid-based procurement platform, reducing FTE costs by 80%
• Synthesized research from 20+ usability studies into actionable, build-ready UX tickets
• Enabled strategic partnerships in lending (NBFC) and BNPL, creating a complete commerce ecosystem
• Drove OKR-based execution across engineering, design, sales, and supply chain teams
• Led tech re-platforming efforts to scale and stabilize product growth
• 🧠 Strategic Impact:
• Digitized operations for thousands of mom-and-pop retailers
• Built a scalable, user-centric platform in a traditionally non-tech-savvy segment
• Enabled hyperlocal commerce through intelligent supply chain workflows
• Drove adoption across stakeholder groups with zero prior digital experience
• Helped position SSK EMart as a serious player in retail tech innovation
• 🛠 Built what didn’t exist. Simplified what was complex. Empowered the ground reality.

Sep 2015 – Dec 2020 · 5 yrs 3 mos

• Enterprises across industries were undergoing digital transformation — but lacked intelligent, customer-centric product frameworks.
• Accenture aimed to lead this shift with solutions in Retail, Supply Chain, and Data Compliance.
• I led product strategy and delivery across multiple innovation programs.
• 🔹 Key Actions:
• Defined and executed product strategy for solutions like Intelligent Reverse Logistics and Retail Analytics
• Launched 21 enterprise-grade offerings across Retail, Supply Chain, and Compliance
• Collaborated with 35+ cross-functional teams to drive agile, outcome-driven development
• Led design of innovations like Smart Inventory Management and Customer Engagement Insights
• Developed a Sentiment Analysis Engine adopted by 10+ clients to automate feedback interpretation
• Synthesized insights from 40+ research sources to inform product development and increase retention
• Created a platform-agnostic Data Compliance Bot, integrating GDPR, CCPA, and sector-specific rules
• Delivered solutions used by DPOs across verticals, improving compliance ops with 90% less manual effort
• 🧠 Strategic Impact:
• Delivered $31.6M in origination wins and $28.4M in solutioning revenue
• Reduced compliance ops costs by 90% with 95% accuracy using AI-enabled bots
• Accelerated product feedback loops and boosted UX using real-time sentiment systems
• Improved customer satisfaction and retention through insight-led product releases
• Helped establish Accenture as a partner of choice for enterprise product innovation
• 🛠 Merged innovation with execution. Delivered impact across verticals.

Feb 2014 – Aug 2015 · 1 yr 6 mos

• Worked across process life cycles in Lease modules - Redesigned major Refund functionality for NL & US org which involved requirement gathering, creating design documents, and delivery
• Design & execute continuous testing plans for end-to-end flows with QC teams

Oct 2012 – Feb 2014 · 1 yr 4 mos

• Worked with Retail, Consumer Packaged Goods, Logistics & Life Sciences (RCL) Oracle Team.
• Developed auto-populating tool to setup lease rules and framework based on EU region business requirements – utilized during 16 European countries client implementations
• Managed onshore team of 10+ members in implementation activities at UK, Spain & Sweden

Aug 2011 – Sep 2012 · 1 yr 1 mo

• Worked with Retail, Consumer Packaged Goods, Logistics & Life Sciences (RCL) Oracle Team.
• Business Analysis, Client Requirement gathering - Working on BR100 Documents
• Functional Consulting & Testing of Pre Production environments
• Implementing and Supporting Go-Live from Offshore as per the gathered requirements
• Knowledge Management
• Handling Employee Engagement activities
• Other Activities:
• Infosys Eco Club: Green Connect Initiator, which focuses on empowering youth on Sustainability.
• RCLORC CoC: Change Agent for RCL Oracle Team

Aug 2008 – Jul 2011 · 2 yrs 11 mos · Greater Hyderabad Area

• Adept in end-to-end development of applications from inception, requirement specifications, planning, designing, implementation, documentation & closure with cross-cultural teams. Expert in Gap analysis, Process re-engineering. An effective communicator with excellent analytical/logical skills and the ability to relate to the people at any level of the business and management.
• Change Requests into Production and Incorporated data fixes for cleaning up errors
• Mass Analysis and fixing of Warranty inheritance issues by analyzing EDI Signal Contracts, Service PO Arrival
• Test Case creation through functional Requirements, User (Business) Requirements Documentation
• Ideated List Import tool in access database for marketing users, to upload the contacts, profiles, Opportunities, and activities into Siebel & Oracle.

Apr 2007 – Aug 2008 · 1 yr 4 mos · Bangalore, India · Hybrid

• Product Management
• Ideated HR Tool consisting of Employee Engagement, Performance, and Compensation Management