Jun 2020 – Feb 2022 · 1 yr 8 mos · New Delhi, Delhi, India · On-site

• a. Spearheaded the end-to-end implementation of the Zing HRMS (SaaS) module, overseeing the entire project lifecycle from initial concept and UAT to seamless full integration across 20+ locations, enhancing HR operational efficiency by 33%.
• b. Optimized sales force productivity and operational efficiency by strategically implementing the Sales CRM application, incorporating features such as geofencing attendance, real-time productivity tracking, automated performance reporting, and streamlined travel allowance processing, leading to a 29% improvement in sales team resource allocation.
• c. Directed employee relations strategies, guiding business leaders through intricate labor issues and ensuring equitable outcomes, which was instrumental in decreasing employee attrition by 27%, fostering a more stable and engaged international workforce.
• d. Led the design and implementation of strategic total rewards programs that explicitly tied compensation and benefits (e.g., incentive structures, localized allowance frameworks) to business objectives, boosting overall workforce productivity and engagement by 17%.

Jun 2018 – May 2020 · 1 yr 11 mos · New Delhi Area, India · On-site

• a. Directed comprehensive employee lifecycle strategies, guiding HR teams in data-driven sourcing and hiring strategies that reduced time-to-fill by 15% and implemented compensation benchmarks that improved offer acceptance rate and joining ratio by 10%.
• b. Pioneered a robust HR program analytics and tracking system, which identified key strategic improvement areas (e.g., training gaps, onboarding inefficiencies) within three quarters, directly leading to a 16% increase in program effectiveness and tighter alignment with business goals.
• c. Conducted strategic on-site assessments across 35+ branches, which elevated regional employee engagement scores by an average of 12 points and identified 25+ high-potential talents for accelerated development programs, leading to a 12% improvement in localized operational efficiencies.
• d. Led the successful implementation of organization-wide monthly town hall initiatives across branches, fostering transparent communication that increased employee feedback participation by 15% and resulted in an 18% improvement in employee-management relationship scores (internal surveys).

Apr 2013 – May 2018 · 5 yrs 1 mo · New Delhi Area, India

• a. Directed comprehensive HR service delivery through COEs (Recruitment, Shared Services, Learning & Development, C&B, Compliance), optimizing efficiency by 11% and elevating service quality across all HR functions.
• b. Spearheaded the implementation of strategic HR programs, including Variable Pay, D&I hiring, and Flexi-Working, directly contributing to a significant improvement in workforce productivity and an approx. 12% increase in employee engagement scores.
• c. Managed end-to-end talent acquisition strategies, consistently maintaining a 90+% manning ratio and reducing average time-to-hire by 18% for critical roles, ensuring optimal staffing levels.
• d. Reduced annual employee turnover by 23% within 12 months through the strategic design and implementation of targeted engagement and retention initiatives, saving recruitment costs.
• e. Achieved a sustained employee satisfaction feedback rate by strategically designing and rolling out data-driven well-being programs, directly informed by insights from engagement surveys.

Oct 2008 – Apr 2013 · 4 yrs 6 mos · Noida Area, India · On-site

• a. Designed and delivered 100+ residential training programs for 2000+ students, equipping them with critical skills in Conflict Management, Negotiations, and Psychometric Profiling, resulting in 33% improved assessment scores and 40% successful placement rates YoY.
• b. Served as a strategic HRBP, resolving complex employee relations issues and collaborating with department heads to achieve solutions, which reduced internal grievance escalations by 10% and improved manager-employee and inter-department relationships.
• c. Elevated employer brand and talent pipeline by representing the organization at 25+ campus recruitment events, leading in-house sessions that resulted in a 30% increase in qualified candidate applications and a 15% reduction in external recruitment agency reliance.