Nov 2023 – Jan 2025 · 1 yr 2 mos

• Strategy:
• Lead the ISV business for a strategic Global System Integrator (GSI) to drive Technical and Sales Go-to-Market (GTM) strategies, AWS Marketplace adoption, and Channel Partner sales.
• Ensure seamless integration and deployment of ISV products by listing and optimizing products on AWS Marketplace as a procurement channel.
• Solutions Architecture Support:
• Marketplace Enablement: Architected and optimized AWS Marketplace listings for ISV products, driving visibility and sales across regions.
• GTM Strategy: Collaborated with ISVs to define and execute global GTM strategies, leveraging AWS’s infrastructure.
• Technical Expertise:
• Provided guidance across the technology stack (Compute, Databases, Networking, Data including ETL, and AI/ML/GenAI/Generative AI) on API-driven AWS services (e.g., EC2, VPC, S3, ECS, API Gateway, Lambda, Fargate, SageMaker, Bedrock) to ensure secure, scalable, and cost-efficient solutions.
• Architecture Reviews: Conduct reviews using the AWS Well-Architected Framework, focusing on Security, Performance Efficiency, Reliability, Operational Excellence, and Cost Optimization.
• Solution Implementation: Lead the end-to-end implementation of AWS solutions from design to deployment.
• Partner Engagement:
• Strategic Collaboration: Work with ISV Product, Sales, and Engineering teams to align AWS solutions with business goals.
• Technical Evangelism: Facilitate workshops and technical deep dives to empower teams with AWS best practices.
• Thought Leadership: Develop technical content (whitepapers, blogs) showcasing AWS value and Marketplace automation.
• Customer Advocacy & Talent Development:
• Voice of the Partner: Advocate for ISV needs in AWS product roadmap discussions.
• Mentorship: Guide new hires and served as an Amazon Bar Raiser.

Dec 2020 – Nov 2023 · 2 yrs 11 mos

• AWS Sr. Solutions Architect for Commercial Clients at Amazon Web Services (AWS). This role has similar responsibilities to that of a Field CTO, for example:
• Collaborate with customers to understand their short and long term strategic priorities. Assist customers with documenting the implementation plan, architecture, and accelerating deployment of new products or migrations.
• Lead customer events, aligning agendas to strategic customer priorities. Includes targeted single-customer and multi-customer events: Executive Briefing Center (EBC), Immersion Days, Hackathon, Technology Roadmap Prioritization, and more.
• Guide teams through successful implementation of workloads. My responsibility is to deeply understand AWS services, and the wealth of AWS GTM programs and resources at our disposal to mitigate project risk and accelerate new deployments or migrations.
• Review customer architectures and align them closely with the AWS Well-Architected Framework. Focus on six primary pillars: Security, Performance Efficiency, Reliability, Cost Optimization, Operational Excellence, and Sustainability.
• Generate new 'Think Big' ideas and present them in the Amazon-style narrative or 'PR/FAQ' format for review by AWS leaders. Work with broader AWS teams to define the Go-to-Market (GTM) strategy and lead these initiatives to implementation.
• Influence AWS product roadmap by representing the "Voice of the Customer" to AWS product teams.
• Hiring. An Amazon 'Bar Raiser' ensures high hiring standards by applying the rigorous Amazon hiring mechanism, contributing to our commitment to attract and retain top industry talent.
• Mentoring roles such as Solutions Architects and Account Managers through internal on-boarding processes, and role promotions longer term.
• Review peer narratives and provide feedback to best align with AWS Commercial Sales GTM strategy.
• Develop and execute on AWS Thought Leadership: Writing AWS blogs, speaking at public events (AWS Summits, re:Invent).

Sep 2019 – Dec 2020 · 1 yr 3 mos

• AWS Solutions Architect for Commercial Clients at Amazon Web Services (AWS)
• As an AWS Solutions Architect at Amazon Web Services, my role encompasses a wide range of strategic and operational duties:
• Collaborate with clients to spearhead the planning, architecture, and accelerated deployment of new workloads in the cloud, ensuring alignment with business objectives.
• Actively engage with customers to discover their unique requirements, designing and aligning solutions that effectively address the business challenges they face.
• Guiding appropriate teams through successful implementation of workloads. Key responsibilities include providing a deep understanding of AWS services, as well as the wealth of AWS programs and resources at our disposal to mitigate risk and accelerate new deployments or migrations.
• Review existing architectures and aligning them closely with the AWS Well-Architected Framework, with a focus on its six primary pillars: Security, Performance Efficiency, Reliability, Cost Optimization, Operational Excellence, and Sustainability.
• Participate in hiring as a technical interviewer or Interview 'Bar Raiser'. Goal is to ensure high hiring standards by applying the rigorous Amazon hiring mechanism, contributing to our commitment to attract and retain top industry talent.
• Mentoring roles such as Solutions Architects and Account Managers through internal on-boarding processes, and role promotions longer term.
• Come up with new 'Think Big' ideas, documenting them in the Amazon-style narrative or 'PR/FAQ' format for review by AWS leaders. This is followed by either assembling, or joining an existing team to lead these programs to implementation.
• Develop and execute on AWS Thought Leadership including writing AWS blogs, speaking at public events (AWS Summits, re:Invent, etc), and more.

Oct 2018 – Sep 2019 · 11 mos

• Create programs to improve the performance and efficiency of the AWS Support organization, including a program called "Voice of the Engineer" to gather various data-points from Individual Contributors (ICs)
• Track and improve various case metrics including Mean-Time-to-Resolution (MTTR), Call/Chat Drop-Rate, and others
• Have 1:1s and career development discussions with the team of 20+ Cloud Support Engineers
• Lead a team of technical cloud support engineers performing the following duties:
• Architecture for AWS Developer, Business & Enterprise customers building mostly micro-services based architectures
• Technical Troubleshooting, replication and diagnostics of AWS services including Amazon EC2, VPC, VPN, Direct Connect, Private Link / Endpoint Services, ELB (CLB, ALB, NLB), AutoScaling, CloudWatch (Monitoring, Events and Logs), CloudFront, Route53, S3 (Static Websites), Certificate Manager, IAM, WAF, Shield, API Gateway, Lambda, DynamoDB, RDS, Elastic Beanstalk, Elastic Container Service (ECS) and Elastic Kubernetes Service (EKS) for managing Docker container clusters, and also infrastructure automation (as code) using AWS CloudFormation
• ELB (Classic, Application, Network, and Global Accelerator Load Balancer) Subject Matter Expert
• Deploy and test web servers/frameworks including Nginx, Apache, Python Flask / Django, React, & other target application replication / troubleshooting
• Web protocol performance optimization & troubleshooting (TCP, SSL/TLS, DNS, HTTP/HTTPS)
• Interview future AWS engineers and technical team leads
• Interviewer on-boarding/training for engineers and technical team leads - emphasizing a focus on body language and candidate experience
• Technical Trainer (New hire and Subject Matter Expert (SME) training)
• Mentor & on-board new hires & SMEs

Sep 2017 – Oct 2018 · 1 yr 1 mo

• Architecture for AWS Developer, Business & Enterprise customers building mostly micro-services based architectures
• Technical Troubleshooting, replication and diagnostics of AWS services including Amazon EC2, VPC, VPN, Direct Connect, Private Link / Endpoint Services, ELB (CLB, ALB, NLB), AutoScaling, CloudWatch (Monitoring, Events and Logs), CloudFront, Route53, S3 (Static Websites), Certificate Manager, IAM, WAF, Shield, API Gateway, Lambda, DynamoDB, RDS, Elastic Beanstalk, Elastic Container Service (ECS) and Elastic Kubernetes Service (EKS) for managing Docker container clusters, and also infrastructure automation (as code) using AWS CloudFormation
• ELB (Classic, Application, Network, and Global Accelerator Load Balancer) Subject Matter Expert
• Deploy and test web servers/frameworks including Nginx, Apache, Python Flask / Django, React, & other target application replication / troubleshooting
• Web protocol performance optimization & troubleshooting (TCP, SSL/TLS, DNS, HTTP/HTTPS)
• Interview future AWS engineers and technical team leads
• Interviewer on-boarding/training for engineers and technical team leads - emphasizing a focus on body language and candidate experience
• Technical Trainer (New hire and Subject Matter Expert (SME) training)
• Mentor & on-board new hires & SMEs

Jan 2016 – Sep 2017 · 1 yr 8 mos

• Provide technical and architecture assistance to AWS Developer, Business and Enterprise customers - primarily focused on but not limited to Networking services
• Certified Elastic Load Balancing Subject Matter Expect (Classic, Application, Network, and Global Accelerator Load Balancers)
• Interview hundreds of candidates a year
• Present New Hire training for VPC (Virtual Private Cloud)
• Mentor and train new hires

Jan 2014 – Dec 2015 · 1 yr 11 mos

• As a Senior Network Engineer at Dimension Data, I was dedicated to supporting the network infrastructure of a large global financial services organization. I was responsible for maintaining and optimizing a vast network infrastructure, including Wide Area Networks (WAN), Local Area Networks (LAN), and Data Centers across multiple global locations. My role involved providing technical leadership in network design, implementation, and support.
• I specialized in a range of networking technologies, including Cisco (Nexus Data Center Switching), Juniper, Arista, Fortinet, and Palo Alto for LAN, WAN, and SD-WAN networking and security implementations. I also worked with F5 and Riverbed for load balancing, ensuring that the network infrastructure was reliable, scalable, and secure.
• My experience in this role provided me with a deep understanding of networking protocols and technologies, such as VLAN, VXLAN, VRF for network segmentation, and OSPF, BGP, and EIGRP for routing. This expertise laid the foundation for my subsequent roles in cloud networking and architecture at AWS.

Jan 2012 – Dec 2013 · 1 yr 11 mos

• Network Architecture & Deployment: Architected, deployed, and maintained Cisco networks for hundreds of customers across EMEA.

May 2010 – Jan 2012 · 1 yr 8 mos

• Designed and maintained Cisco network solutions, specializing in Routing & Switching and Data Center technologies.