Apr 2025 – Apr 2025 · 0 mo · Greater Bengaluru Area · On-site

• Quick Commerce & Hyperlocal :
• Overseeing operations for 8 Myntra-Now Quick Commerce Station across Bangalore, 4 Super Tails Hyperlocal Station, and 2 Zippee Dark Stores, ensuring seamless last-mile delivery within 10–15 minutes and 100% Same Day Delivery (SDD) compliance without breaches.
• Managing the entire network of Myntra Now stores in the city, focusing on operational efficiency, and service excellence.
• Ensuring adequate rider fleet logins at each store to prevent non-serviceable zones and meet customer delivery expectations.
• Monitoring and optimizing picking time, consistently maintaining it at under 2 minutes.
• Ensuring 100% put-away of received inventory as per the Stock Transfer Note (STN) to maintain accurate stock records.
• Executing daily reverse STN dispatches to the warehouse to manage returned or excess inventory.
• Maintaining 0% unaccountable items, ensuring all SKUs are tracked and reconciled.
• Regularly auditing and maintaining accurate inventory records, minimizing variances and stock discrepancies.
• Meeting and exceeding Service Level Agreements (SLAs) consistently across stores.
• Handling and clearing Return to Origin (RTO) orders on a daily basis to streamline reverse logistics.
• Ensuring daily cash deposits from store-level transactions, maintaining financial compliance.
• Conducting weekly cycle counts and bin audits to ensure all items are correctly accounted for in the system.

Nov 2022 – Apr 2025 · 2 yrs 5 mos · On-site

• Operations FM and LM:
• Orchestrated full-scale last mile operations across South India, scaling from inception to 50,000 deliveries/day. Led regional metrics including CPD, DCRs, and On-time Delivery, achieving exceptional results. Oversaw a team of 1000+, optimizing manpower for top-tier customer experience. Enhanced Same Day Delivery by 8%, reduced shipping costs by 7%, and cut operational costs by 12%. Spearheaded setup and optimization of 6 new hubs, collaborating cross-functionally and onboarding 3PL vendors. Developed manpower planning strategies, reducing overtime by 15%. Collaborated with First-Mile and Middle-Mile teams to optimize routing and mitigate delays.
• Business Development and Client Engagement:
• Achieved 98% on-time invoicing and reduced outstanding invoices by 20%. Enhanced customer satisfaction by 15% and resolved complaints 30% faster. Conducted competitive intelligence, leading to new product launches and 15% revenue growth.
• Projects, Growth, and Expansion:
• Acquired and set up rental properties, improving operational efficiency. Boosted team morale through hub visits and refreshments. Onboarded wish masters and Hub Management Team (HMT) with 15 days of training. Coordinated IT asset transfer and system setups.
• MIS and Data Science:
• Developed the "Data Verse" repository. Implemented salary automation, cutting payroll processing time by 50%. Created real-time revenue dashboards and CTR analysis. Integrated fleet data with operational systems.
• Central Tower:
• Managed salary deductions and payroll. Implemented robust attendance tracking. Orchestrated rider salaries and timely payments. Coordinated EV deployment and returns. Led rider onboarding for seamless integration.

Oct 2021 – Nov 2022 · 1 yr 1 mo · On-site

• Achieved a remarkable 95% attendance compliance by implementing rigorous tracking systems and proactively managing absenteeism. This ensured seamless operational continuity, minimizing disruptions and maintaining high levels of productivity. Enhanced daily Management Information System (MIS) accuracy by 15% through the implementation of robust verification processes against ERP data, thereby improving the quality of data and supporting better decision-making capabilities across the organization.
• Optimized vehicle utilization to achieve a 95% target, which involved strategic planning and effective resource allocation. This initiative led to a 20% reduction in idle assets, maximizing the use of available resources and reducing unnecessary costs. Demonstrated exceptional problem-solving skills by resolving critical operational issues, such as manpower shortages and missing shipments, within an average of 24 hours.
• Led and facilitated productive hub visits, conducting thorough assessments and providing actionable insights. These visits resulted in improved team performance, as evidenced by a 10% increase in operational efficiency. Implemented comprehensive performance improvement initiatives that led to a 25% reduction in underperforming employees. This was achieved through structured performance management, mentoring, and targeted training programs.
• Streamlined invoice processing, resulting in a 30% reduction in payment cycle times. This ensured timely vendor payments and enhanced the reliability of operations. Conducted effective team meetings, fostering clear communication and goal setting. These meetings led to a 15% increase in team productivity and ensured alignment with company goals.
• Exceeded revenue targets by 20% through proactive management of client relationships and strategic deployment of resources. This contributed significantly to overall business growth and demonstrated strong leadership and strategic planning abilities.

Mar 2021 – Oct 2021 · 7 mos · On-site

• Achieving a 5x Increase in Rider Team Size:
• To scale the rider team from 100 to 500, I implemented a comprehensive recruitment strategy that included targeted hiring campaigns, streamlined selection processes, and robust training programs. Retention strategies like competitive compensation and career development opportunities minimized turnover. This significantly enhanced our delivery capacity and efficiency.
• Spearheading Effective EV Deployment Strategies:
• I led the deployment of electric vehicles (EVs) by conducting a fleet analysis, partnering with EV manufacturers, and optimizing routes with advanced planning software. Specialized driver training and alignment with sustainability goals resulted in reduced fuel costs, lower maintenance expenses, and a smaller carbon footprint, enhancing fleet efficiency.
• Implementing Robust Processes for Recovering COD Short Amounts and Lost Shipments:
• I developed processes for tracking and recovering COD (Cash on Delivery) short amounts and lost shipments. Advanced monitoring systems, regular audits, clear recovery protocols, and data analysis tools significantly reduced financial losses and enhanced customer trust through reliable delivery and payment processes.
• Managing EV Recovery Processes from Absconding Riders:
• I established risk assessments, GPS tracking, legal frameworks, and dedicated recovery teams to manage EV recovery from absconding riders. Coordination with local authorities ensured efficient recovery, minimizing asset loss and maintaining operational continuity.
• Leading Comprehensive Rider Hiring Initiatives:
• I conducted workforce planning, implemented effective recruitment strategies, and developed a structured onboarding process. Clear performance metrics and continuous improvement feedback loops enhanced team capacity, operational readiness, and overall performance, contributing to better delivery outcomes and customer satisfaction.

Feb 2020 – Mar 2021 · 1 yr 1 mo

• Team Management and Leadership
• I led a team of promoters by providing direction, setting performance goals, and fostering a collaborative environment to meet sales targets. Regular reviews and feedback improved team effectiveness. Active listening and communication promoted accountability, creating a motivated and high-performing team.
• Outdoor Branding and POSM Oversight
• I conducted daily visits to retail outlets to ensure the visibility and effectiveness of outdoor branding and point-of-sale materials (POSM). Evaluating promotional materials aligned them with brand standards, and promptly addressing issues maintained a strong brand presence.
• Retailer Engagement
• I built relationships with retailers by addressing their concerns and operational challenges. Regular visits and support enhanced store performance. This open dialogue fostered trust and cooperation, boosting sales performance and strengthening market presence.
• Sales Zone Inspection
• I inspected sales zones for compliance with Store Image Standards (SIS), evaluated Visual Merchandising (VM) displays, and checked promoters' professionalism. These inspections identified improvement areas and provided feedback to enhance the shopping environment.
• Promoter Training and Evaluation
• I assessed promoters' product knowledge and provided targeted training to improve performance. This ensured they were well-informed about products and sales techniques, enhancing their effectiveness and customer interactions.
• Retailer and Brand Alignment
• I worked with promoters to ensure retailers supported and promoted the Vivo brand. Regular communication addressed brand representation issues and ensured marketing strategies were implemented effectively, maintaining a strong brand presence.

Feb 2017 – Jan 2020 · 2 yrs 11 mos · Bengaluru, Karnataka, India · On-site

• In my role, I am deeply involved in consumer-facing activities to enhance customer satisfaction and loyalty. I demonstrate key product features, assist with device setup, and troubleshoot issues to ensure customers understand and effectively use their purchases. This hands-on approach boosts customer satisfaction and loyalty.
• I also conduct product training for sales representatives, focusing on improving their customer engagement and sales techniques. This training equips the team with the knowledge needed to drive better interactions and improved sales performance.
• Managing performance against sales goals is crucial to my role. I track and analyze sales metrics to ensure targets are met and identify areas for improvement. This focus on goal-oriented strategies drives sales success and helps achieve business objectives.
• Building brand presence involves interacting with retailers, managing merchandising, maintaining display standards, and ensuring compliance with point-of-purchase (POP) requirements. These efforts enhance the brand's visibility and appeal in retail environments.
• I maintain up-to-date knowledge of client products, positioning myself as a subject matter expert to address customer inquiries and issues effectively. This expertise significantly impacts sales and improves the buying experience.
• Strong decision-making and professional judgment are essential in resolving problems and making informed decisions promptly. This ensures a positive customer experience and supports high service standards.
• Lastly, I handle call reports, paperwork, and personal training efficiently, consistently meeting deadlines. This approach ensures smooth operations and supports overall team efficiency.

Feb 2016 – Jan 2017 · 11 mos · Bengaluru, Karnataka, India · On-site

• I consistently delivered exceptional customer service by proactively addressing and resolving complaints, ensuring high levels of customer satisfaction and loyalty. My efforts in promoting and selling products were marked by a strong track record of consistently exceeding sales targets through innovative strategies and personalized approaches.
• I effectively managed customer accounts, handling billing and resolving account issues with efficiency and accuracy, contributing to improved customer experiences and streamlined operations. By building and nurturing robust customer relationships, I successfully increased customer loyalty and repeat business, which played a key role in driving overall sales growth.
• In my leadership role, I spearheaded regional performance improvement initiatives with a focus on key operational metrics, achieving significant efficiencies and elevating performance standards. I adeptly managed inventory levels and coordinated timely stock replenishment, which led to a notable reduction in discrepancies and optimized supply chain operations.
• I introduced and implemented salary automation systems, resulting in a 50% reduction in payroll processing time, significantly enhancing the efficiency of payroll management. Additionally, my collaboration with cross-functional teams was crucial in optimizing overall operations, leading to enhanced customer satisfaction and streamlined processes across departments.