Mar 2022 – Present · 4 yrs 3 mos · India

• Dedicated to aiding individuals impacted by layoffs, company closures, and forced resignations.
• Engaging companies in the recruitment of talent from the laid-off pool.
• Crafting and delivering on-demand leadership hiring solutions.
• Supplying companies with description kits to accurately convey job responsibilities and attract qualified candidates.
• Facilitating the matching of candidates with open positions.
• Offering Interview Advice and tips to enhance candidate performance.
• Specializing in Resume Restructuring services for candidates.
• Assisting candidates in cultivating and preserving their LinkedIn reputation.
• Establishing partnerships with companies that contribute resources to support the laid-off pool.

Sep 2021 – Apr 2022 · 7 mos · Gurugram, Haryana, India

• Present and advocate for the purchase and refinance mortgage loans, establishing relationships and promoting cross-selling of Homeowners Insurance, Title Services, and Real Estate Services.
• Manage inbound calls and written communication directly from customers throughout the entire loan lifecycle, including pre-application, application, lock process, and post-lock phases.
• Proactively identify, troubleshoot, and resolve customer issues and concerns.
• Enhance and retain mortgage knowledge aligned with organizational goals, products, and services.
• File tickets to address more complex customer-facing issues.
• Conduct proactive reporting on customer experience, including root cause analysis and NPS score analysis.
• Collaborate extensively across Sales and Mortgage Operations to resolve customer inquiries, ensuring a lasting and concierge experience.

May 2021 – Jul 2021 · 2 mos · New Delhi, DL, India

• Present press releases and feature concepts through phone or email outreach to national, regional, and trade journalists across print, broadcast, and online platforms, aiming to generate interest in covering clients’ stories.
• Coordinate interviews and editorial meetings with influential journalists, either in person or over the phone, for clients’ spokespeople.
• Monitor media coverage and provide comprehensive reports to the broader team and clients.
• Attend client events and industry conferences to stay updated on relevant developments.
• Generate analytics reports on social media, detailing traffic, engagement, and follower figures.
• Engage in collaborative brainstorming sessions to generate innovative ideas for PR campaigns.

Oct 2020 – Apr 2021 · 6 mos · New Delhi, DL, India

• Managed all retail operations within a high-end sales outlet, overseeing customer service, point-of-sale transactions, and inventory management.
• Demonstrated a comprehensive understanding of product features and benefits, earning a 95% positive rating for effective communication.
• Cultivated customer loyalty by establishing and nurturing stronger relationships, reflected in repeat-customer scores 21% higher than other associates.
• Utilized advanced communication skills to identify genuine customer needs, resulting in an overall 93% positive rating in post-sales interactions.
• Successfully introduced the Dyson Refurbished Online Store in India, taking the lead in sales for personal care, floor care, and environmental care products.
• Implemented regular follow-ups and established an efficient sales pipeline.
• Successfully achieved and surpassed sales targets, showcasing a track record.

Jun 2019 – Jul 2019 · 1 mo · Delhi, India

• Managed overall operations on various social media platforms.
• Generated ideas for diverse ad campaigns and creatives.
• Implemented strategies for collecting customer data and feedback.
• Assisted outlet staff in daily operations.
• Conducted market research and facilitated the launch of new products in multiple locations.
• Cultivated a motivating work culture by introducing a "Thought of the Day" canvas board in office premises.
• Led lead generation efforts and successfully converted multiple franchise prospects into franchisees, contributing significantly to the company's business growth.

Nov 2018 – Dec 2018 · 1 mo · New Delhi Area, India

• Achieved sales targets for Dental Care Equipment across diverse geographical areas.
• Engaged with numerous dentists to promote and market dental care products.
• Managed the company's social media presence and activities.
• Participated in EXPODENT 2018 from 21st to 23rd December 2018, conducting valuable market research.
• Analyzed the market strategies employed by competitors and incorporated relevant insights into comprehensive market research efforts.