Apr 2024 – Present · 2 yrs 1 mo

• Working on the organization's ServiceNow Portal for employees, focusing on catalog development, bug fixes, workflow design, client and server scripting, orchestration, widget creation, platform health tasks, and bulk imports. I maintain a 99% bug resolution rate fixing complex issues. Additionally, I mentor junior engineers, helping them grow in ServiceNow domain.

Oct 2021 – Apr 2024 · 2 yrs 6 mos

• Worked extensively on ServiceNow Catalog Development, covering a wide range of areas including catalog item creation, client and server-side scripting, widgets, workflow configuration, automation and orchestration, cost structure setup, and overall user experience enhancement. Focused on building efficient, scalable, and business-aligned solutions.

Oct 2020 – Oct 2021 · 1 yr

• Worked as a ServiceNow Administrator, managing user access, platform configurations, and system performance. Supported ITSM modules, maintained CMDB accuracy, and handled catalog-related issues. Monitored scheduled jobs, resolved platform incidents and Created reports, documentation to support users, ensuring smooth daily operations.

Jul 2019 – Oct 2020 · 1 yr 3 mos

• I provided technical support for Chromium browsers and web applications using HTML, CSS, and JavaScript/jQuery, achieving 95% customer satisfaction. Additionally, I offered support for Windows, iOS, and Android apps, and worked with MS Azure Endpoint Portals. I also provided offshore technical support to a leading Canadian bank, covering both hardware and software issues in the banking applications.