Gautam Pai

Customer Success Manager

Bengaluru, Karnataka, India16 yrs 2 mos experience

AI ML PractitionerAI Enabled

Key Highlights

15+ years in SaaS and IT Services.
Expert in customer success and business retention.
Proven track record in driving digital transformation.

Stackforce AI infers this person is a SaaS Customer Success Leader with expertise in digital transformation and business retention.

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Skills

Core Skills

Customer SuccessBusiness RetentionProgram Management

Other Skills

Adobe Learning ManagerAPI integrationLearning designUpsell and cross-sell strategiesStrategic ThinkingDiversity & InclusionArtificial Intelligence (AI)Machine LearningDeep LearningNatural Language Processing (NLP)ROI StrategiesBusiness AnalysisRequirements AnalysisSDLCSoftware Project Management

About

Proven SaaS Customer Success Leader | Driving Business Outcomes & Retention at Scale With 15+ years of experience in SaaS & IT Services, I specialize in customer success, business retention, and digital transformation. I help organizations maximize value from Adobe Learning Manager by driving adoption, engagement, and strategic alignment with business goals. At Adobe, I: - Build strong relationships with key stakeholders to ensure successful adoption. - Develop scalable strategies that drive revenue expansion and reduce churn. - Consult on learning design & technologies to help clients achieve measurable impact. I’ve worked across BFSI, Energy, Retail, and Supply Chain industries, enabling organizations to achieve operational excellence through technology-driven solutions. 💬 Let’s connect to discuss how I can help you optimize digital learning strategies and drive business impact. 📩 Reach me at gautampai7@gmail.com 🔹 https://www.linkedin.com/in/gautampai/

Experience

16 yrs 2 mos

Total Experience

3 yrs 7 mos

Average Tenure

1 yr 7 mos

Current Experience

Adobe

Strategic Senior Customer Success Manager

Oct 2024 – Present · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

Dedicated to cultivating and sustaining robust relationships with customers, leveraging deep insights into their unique needs and goals to maximize satisfaction and foster long-term partnerships.
Demonstrating in-depth knowledge of Adobe Learning Manager’s technical and functional capabilities, including API integration and tailored use-case solutions, to empower clients in realizing impactful learning and development outcomes.
Proactively identifying and pursuing upsell and cross-sell opportunities, closely collaborating with the sales team to drive revenue growth and ensure product alignment with evolving customer objectives.
Actively providing expert consulting on learning design and technologies, helping customers optimize ALM implementation, and supporting adoption strategies that elevate user engagement and goal attainment.
Gathering valuable customer feedback and analyzing trends to inform product development, contributing to ongoing enhancement of ALM features to meet customer needs and market demands.

Customer SuccessAdobe Learning ManagerAPI integrationLearning designUpsell and cross-sell strategiesBusiness Retention

Whatfix

4 roles

Customer Success Leader

Jun 2024 – Sep 2024 · 3 mos · Bengaluru, Karnataka, India

Ensuring my team meets GRR targets.
Providing coaching and mentoring to team members to foster their professional development.
Delivering timely feedback, creating Individual Development Plans, and ensuring adherence to
performance expectations as people managers.
Serving as the primary escalation point for both the customers and the internal stakeholders
concerning issues related to my team members.
Overseeing the hiring and onboarding processes for new team members.
Cultivating relationships with customer sponsors.
Advocating to adopt the maturity model and reviewing and approving success plans.
Guide teams on moving up the customers in the DAP Maturity Model and strategize and execute
through the team.
Proficiently manage client accounts and conduct and review EBRs as needed.