Gautam Pai

Customer Success Manager

Bengaluru, Karnataka, India16 yrs 2 mos experience
AI ML PractitionerAI Enabled

Key Highlights

  • 15+ years in SaaS and IT Services.
  • Expert in customer success and business retention.
  • Proven track record in driving digital transformation.
Stackforce AI infers this person is a SaaS Customer Success Leader with expertise in digital transformation and business retention.

Contact

Skills

Core Skills

Customer SuccessBusiness RetentionProgram Management

Other Skills

Adobe Learning ManagerAPI integrationLearning designUpsell and cross-sell strategiesStrategic ThinkingDiversity & InclusionArtificial Intelligence (AI)Machine LearningDeep LearningNatural Language Processing (NLP)ROI StrategiesBusiness AnalysisRequirements AnalysisSDLCSoftware Project Management

About

Proven SaaS Customer Success Leader | Driving Business Outcomes & Retention at Scale With 15+ years of experience in SaaS & IT Services, I specialize in customer success, business retention, and digital transformation. I help organizations maximize value from Adobe Learning Manager by driving adoption, engagement, and strategic alignment with business goals. At Adobe, I: - Build strong relationships with key stakeholders to ensure successful adoption. - Develop scalable strategies that drive revenue expansion and reduce churn. - Consult on learning design & technologies to help clients achieve measurable impact. I’ve worked across BFSI, Energy, Retail, and Supply Chain industries, enabling organizations to achieve operational excellence through technology-driven solutions. 💬 Let’s connect to discuss how I can help you optimize digital learning strategies and drive business impact. 📩 Reach me at gautampai7@gmail.com 🔹 https://www.linkedin.com/in/gautampai/

Experience

16 yrs 2 mos
Total Experience
3 yrs 7 mos
Average Tenure
1 yr 7 mos
Current Experience

Adobe

Strategic Senior Customer Success Manager

Oct 2024Present · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

  • Dedicated to cultivating and sustaining robust relationships with customers, leveraging deep insights into their unique needs and goals to maximize satisfaction and foster long-term partnerships.
  • Demonstrating in-depth knowledge of Adobe Learning Manager’s technical and functional capabilities, including API integration and tailored use-case solutions, to empower clients in realizing impactful learning and development outcomes.
  • Proactively identifying and pursuing upsell and cross-sell opportunities, closely collaborating with the sales team to drive revenue growth and ensure product alignment with evolving customer objectives.
  • Actively providing expert consulting on learning design and technologies, helping customers optimize ALM implementation, and supporting adoption strategies that elevate user engagement and goal attainment.
  • Gathering valuable customer feedback and analyzing trends to inform product development, contributing to ongoing enhancement of ALM features to meet customer needs and market demands.
Customer SuccessAdobe Learning ManagerAPI integrationLearning designUpsell and cross-sell strategiesBusiness Retention

Whatfix

4 roles

Customer Success Leader

Jun 2024Sep 2024 · 3 mos · Bengaluru, Karnataka, India

  • Ensuring my team meets GRR targets.
  • Providing coaching and mentoring to team members to foster their professional development.
  • Delivering timely feedback, creating Individual Development Plans, and ensuring adherence to
  • performance expectations as people managers.
  • Serving as the primary escalation point for both the customers and the internal stakeholders
  • concerning issues related to my team members.
  • Overseeing the hiring and onboarding processes for new team members.
  • Cultivating relationships with customer sponsors.
  • Advocating to adopt the maturity model and reviewing and approving success plans.
  • Guide teams on moving up the customers in the DAP Maturity Model and strategize and execute
  • through the team.
  • Proficiently manage client accounts and conduct and review EBRs as needed.

Manager - Customer Success

Jan 2023Jun 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India

Lead - Project Management

Jul 2022Jan 2023 · 6 mos · Bengaluru, Karnataka, India

Strategic ThinkingDiversity & InclusionProgram Management

Senior Project Manager

Oct 2020Jun 2022 · 1 yr 8 mos · Bengaluru, Karnataka, India

Cldigital

2 roles

Project Manager

Sep 2018Sep 2020 · 2 yrs · Bengaluru, Karnataka, India · On-site

Solutions Manager

Dec 2016Sep 2018 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

Metricstream

2 roles

Business Analyst

Promoted

Dec 2014Dec 2016 · 2 yrs · On-site

Associate Business Analyst

Sep 2013Dec 2014 · 1 yr 3 mos · On-site

Hcltech

2 roles

Senior Software Engineer

Sep 2012Sep 2013 · 1 yr · On-site

Software Engineer

Jan 2010Sep 2012 · 2 yrs 8 mos · On-site

Education

Indian Institute of Management Ahmedabad

Executive Education in AI for Business — Artificial Intelligence

Nov 2025Jun 2026

Visvesvaraya Technological University

Bachelor of Engineering — Electronics and Communication

Jan 2005Jan 2009

GSS College Belgaum

Pre University Course — Computer Science

Jan 2003Jan 2005

Don Bosco High School

SSLC

Jan 2000Jan 2003

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