Apr 2023 – Present · 3 yrs 1 mo

Mar 2021 – Apr 2023 · 2 yrs 1 mo

Feb 2019 – Mar 2021 · 2 yrs 1 mo

• Lead Technical Payroll Manager for payroll outsourcing for over 10,200 clients in payroll services.
• Conduct 72 audits surrounding payroll and tax filing issues that will result in quarterly and annual adjustments.
• Direct processes for calculating, printing, and filing of W-2s (past year end: 298,124 W-2s); and calculating, printing, and filing of 1099Ms, 1099Rs, and 1099-INT forms (past year end: 7,196 1099s).
• Manage team of 5 senior technicians in processing company data changes and mass employee and history loads, guiding team through professional development, best practices, and process improvement.
• Liaise directly with senior leadership to discuss payroll operation objectives and outstanding projects, aligning objectives around business goals and client service objectives.
• Pilot operations for reconciling and processing annual Holiday Savings checks for client base (last process ~$7.2M and 5100 checks).
• Draft regulatory communication updates for clients, ensuring all operations comply with relevant policies and procedures with adept project management.

Oct 2017 – Feb 2019 · 1 yr 4 mos

• Directed Instructor-Led Training and New Hire Onboarding programs, leading a division of over 350 employees in program development and execution.
• Created and facilitated the Certified Trainer Academy, a program that certifies and authenticates employees as trainers.
• Implemented the internal FPC preparation program.
• Spearheaded the RCH process for those with their FPC/CPP designation; providing reporting and submitted recertification logs.
• Designed curricula for employees, standardizing best practices to improve teamwide performance.
• Optimized the Learning Management System as project owner; including data loading, metrics reporting, and assessment evaluation.
• Crafted and built computer-based and instructor-led courses for internal staff and external client base, identifying knowledge gaps and creating custom learning programs to drive business performance.

Jan 2017 – Oct 2017 · 9 mos

Apr 2016 – Jan 2017 · 9 mos

• Managed year-round extracurricular activities carried out by the organization for the entertainment and personal development of all employees.
• Led training for newly joined employees, teaching best practices in maintaining the accounts book by entering the general ledger entries to avoid further accounts complications.
• Directed validation of full-scale payroll entities and reported them to the accounts head accordingly.
• Assessed the daily attendance register maintained by the organization and reviewed the paychecks of the employees according to the entries found.
• Guided employee staffing operations, including administering hourly and management recruiting, updating training materials, preparing training and new hire materials, and supporting management team with all HR functions.
• Executed responsibilities in recruitment, hiring, on-boarding and training for new team members, including screening candidates, scheduling interviews, and preparing new hire and onboarding training materials.
• Taught internal Payroll courses, facilitating 38 classes in 2016 with an overall attendance rate of 94%.
• Implemented the Fundamental Payroll Certification (FPC) Program.

Sep 2015 – Apr 2016 · 7 mos

• -Title change due to reorganization of business. Same status of Payroll Team Leader with the absence of having direct reports.

May 2012 – Sep 2015 · 3 yrs 4 mos

• Piloted development and execution of year-round extracurricular activities carried out by the organization for employee entertainment.
• Trained new employees in proper account maintenance, educating on how to enter in the general ledger to avoid further accounts complications.
• Validated full-scale payroll entities and reported them to the accounts head as necessary.
• Led analysis of the daily attendance register maintained by the organization, reviewing paychecks of the employees according to the entries found.
• Drove forward employee staffing operations, including hourly and management recruiting administration, training materials review, training preparation, new hire material creation, and HR support.
• Supported recruitment, hiring, on-boarding and training activities for new team members, including screening candidates, scheduling interviews, and preparing new hire and onboarding training materials.
• Taught internal Payroll courses and managed the Fundamental Payroll Certification (FPC) Program.

Aug 2010 – May 2012 · 1 yr 9 mos

• Led operations for processing tax deposits and quarterly tax returns as well as balancing master payroll.
• Prepared and filed various bi-weekly, monthly, quarterly, and annual reports.
• Coordinated company training events, seminars, HR-related development sessions and education.
• Piloted process of importing and exporting report from the accounting and payroll computer programs for further processing.
• Updated and maintained employees’ personal payroll files and databases.
• Advised and guided employees, supervisors, and timekeepers through database training, payroll issues, and requests for payroll information on a regular basis.
• Supported CPP students in executing payroll calculations and leveraging best resources to successfully pass exam.

Feb 2008 – Aug 2010 · 2 yrs 6 mos

• Orchestrated changes to employee benefits, including life events, new hire enrollment and employment terminations.
• Liaised with Senior Manager to plan and roll-out annual benefits during open enrollment period; ensuring timely and accurate benefits updates to employee payroll.
• Collaborated with the Senior Manager to execute new hire orientation and deliver all pre-recorded presentations, publications, and brochures.
• Provided Tier 2 support to the Benefits Technician, answering and resolving employee issues, questions, and complaints with regard to benefits programs.