Jul 2021 – Mar 2025 · 3 yrs 8 mos · Bengaluru, Karnataka, India

• As a Product Owner at Aptean India, I shape product strategies that directly support business goals and drive impactful solutions. My role involves orchestrating the entire product lifecycle from defining features and prioritizing backlogs to leading the execution with cross-functional teams. I focus on bridging the gap between market demands, customer needs, and engineering, ensuring we deliver seamless, high-quality experiences. By driving data-backed decisions and collaborating closely with stakeholders, I continuously refine and optimize our products. I also lead API integrations and manage UAT processes, ensuring each release is polished, aligned with strategic goals, and ready to deliver lasting value.

Jun 2021 – Jul 2021 · 1 mo

Jul 2020 – Mar 2021 · 8 mos · Bengaluru, Karnataka, India

• As a Technical Support Engineer, I ensured seamless service delivery by providing expert-level support within the SMSC environment, consistently meeting SLA parameters for quality, response, and resolution times. I leveraged SQL queries and Linux scripts to efficiently troubleshoot and resolve complex customer issues, minimizing downtime. By proactively monitoring critical accounts using Grafana and Nagios, I identified and mitigated risks, consolidating data for thorough analysis and optimization of SMPP operations. I managed customer tickets with precision, swiftly addressing both domestic and international client issues. Additionally, I performed in-depth root-cause analysis on recurring problems, delivering comprehensive RCA reports that drove continuous improvements and strengthened customer trust.

Jan 2020 – Jul 2020 · 6 mos · Coimbatore, Tamil Nadu, India

• As a Cybersecurity Intern, I contributed to the identification and optimization of cybersecurity solutions, enhancing security processes, procedures, and services to strengthen organizational defenses. I actively monitored IT security systems, swiftly responding to incidents and mitigating potential threats. I conducted vulnerability assessments, identifying new risks in client environments, and compiled detailed security reports to inform decision-making and risk management strategies. I explored and evaluated various security tools, leveraging them to enhance threat detection and prevention capabilities. Additionally, I defined and enforced application security best practices, continuously improving application security posture by evaluating and implementing advanced security tools.