Harsh Shukla — Operations Associate
Operations and escalation management professional with 3 years of experience in SLA governance, exception handling, and root cause analysis. Skilled in driving process improvements, reducing repeat issues, and optimizing multi-channel workflows. Pursuing MBA in Business Analytics & Operations with a strong analytical and documentation-focused approach. I am actively enhancing my skills in Excel, Power BI, SQL, and Python. I enjoy working with data, uncovering meaningful insights, and turning them into actionable solutions that support organizational growth. I’m now seeking opportunities where I can combine my technical background and business acumen to contribute in a dynamic, learning-oriented environment.
Stackforce AI infers this person is a Data-Driven Operations Specialist in the Hospitality sector.
Location: Allahabad, Uttar Pradesh, India
Experience: 4 yrs
Skills
- Escalations Management
- Business Analysis
Career Highlights
- 3 years of experience in operations and escalation management.
- Skilled in driving process improvements and optimizing workflows.
- Pursuing MBA in Business Analytics & Operations.
Work Experience
FabHotels
Subject Matter Expert (9 mos)
Escalation Specialist (2 yrs 7 mos)
Globiva
Associate (9 mos)
Education
Master of Business Administration - MBA at Manipal University Jaipur
Bachelor of Technology - BTech at Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow
