Abhay Kapoor — CEO

The shift from "Managing People" to "Orchestrating Agents" is happening now, but most operations leaders are building blind. With AI technology evolving so rapidly there is no playbook for designing agentic workflows that actually survive in production environments. I am documenting the transition to the AI-Enabled Enterprise because I believe operational architecture needs to be defined before we write a single line of code. My perspective isn't built on consulting theory. It is built on 20 years of reality. I started on the phones as a tech support agent, managed transition queues, and led large-scale tool deployments like Salesforce. Today, as a Principal Engineer, I use Process Mining to map the DNA of global support operations. I know that before you can automate a process, you have to understand it. Through "The Abhay Perspective", I share my personal R&D - exploring how to translate business logic into instructions for non-human workers. I build no-code tools (like my TrackMacros app) to stress-test frameworks in real environments, then document both what works in production and the mistakes you should avoid. If you're someone who is trying to look past the hype and figure out the practical architecture for the next 5 years, this is your space. Feel free to reach out if you would like to further discuss the practical realities of the AI-Enabled Enterprise. 📬 Newsletter: https://lnkd.in/gbve2ipZ 🔬 Full Archives: www.theabhayperspective.com (Disclaimer: I am a Principal Senior Quality Engineer at Dell Technologies. All research and views expressed here are my own and do not reflect those of my employer)

Stackforce AI infers this person is a SaaS Operations Architect with a focus on AI-driven process optimization.

Location: Bengaluru, Karnataka, India

Experience: 21 yrs 6 mos