HARSHIT JAIN

Business Development Executive

Delhi, India12 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 8 years in Product Operations and Growth.
Led major recruitment drive for U.P Police.
Expert in managing high-pressure operational environments.

Stackforce AI infers this person is a Fintech Operations Manager with expertise in product management and team leadership.

Contact

Skills

Core Skills

Product OperationsProject ManagementOperations ManagementTeam ManagementClient RelationsProject Coordination

Other Skills

Product ManagementManagementCustomer ServiceVendor ManagementTrainingFinancial AnalysisQuality ControlMISFinanceAnalysisCRMOracleProblem SolvingMicrosoft ExcelAccounting

About

A decade of professional work ex. gives me a unique ability in handling Operations and business process. The past few years of working in operations centric software Solutions companies have provided me the circumstances and knowledge to apply technology, in all its forms to various business processed like banking skills, finance, facilities, inventory control, vendor management and various operational processes. The past few years have also provided me the circumstances to work in high pressure environment and I believe myself as a combination of intelligence, hard work, technical skills, experience, creativity, honesty and problem solving ability. I will bring forward the strong work ethic you can have confidence in, to serve the company well in this position and make a significant contribution to its further growth.

Experience

12 yrs 2 mos

Total Experience

4 yrs

Average Tenure

9 yrs 4 mos

Current Experience

Paytm

Manager - Product Operations & Growth

Feb 2017 – Present · 9 yrs 4 mos · Noida Area, India

Product ManagementProduct OperationsProject ManagementManagementOperations Management

Quicksun technologies

Assistant Manager Operations

Mar 2016 – Jul 2016 · 4 mos · Gurgaon, India

Directly accountable for managing the whole team including executives and shift managers.
Expanding business relationships through customer centric approach by providing one stop solution for banking requirements like remittance.
Directly involved with clients/customers to support them in the best capacity for money transfer issues.
Managing & monitoring the performance of team, maintaining shift statistics to ensure efficiency in process operations and meeting of individual.
Utilise superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
Interacting with Support functions for staffing & scheduling requirements, performance reporting, etc.
Identifying capacity limitations & bottlenecks and process problems and bringing about improvements in the same.
Personally coach, train and mentor direct subordinates and provide career development opportunities through training and quality management activities.
Determining training needs of employees, conducting suitable training programs to enhance their operational efficiency leading to increase productivity.

Operations ManagementCustomer ServiceTeam ManagementVendor ManagementTraining

The manipal group

Team Lead

Aug 2013 – Feb 2016 · 2 yrs 6 mos · Gurgaon, India

Worked in the capacity of Team Leader and responsible for the Remittance.
Lead the charge in reconciling the daily money transfer transactions with the bank transactions.
Directly involved with clients/customers to support them in the best capacity for money transfer issues.
Handling customer queries through mails as well as calls and resolving them in the specified time deadline.
Reconciling the critical financial data & developing & providing the training modules on the same.
Coordinating with different banks for monthly invoicing and payment tracker preparation.
Published daily business reports for all concerned to see the daily transaction count and amount.
Lead the reconciliation team for government micro financing projects (NREGA, SSP).
Quality control analysts for U.P Police Recruitment drive (2013-14). The project was coined as the biggest single recruitment drive in Uttar Pradesh Police Recruitment and Promotion board.
SPOC for corporate communication with different banks and government officials for business updates.
Conducted trainings and UAT (user acceptance tests) for product improvement and new technology releases to enhance business productivity and longevity.
Monthly touch-base calls with client team
Ensuring Project Timeline & Order/ Quality
Interact with the client on all processing related issues.