Harshit Ranka

Customer Success Manager

Mumbai, Maharashtra, India6 yrs 2 mos experience

Key Highlights

Over 5 years of experience in operations and client relations.
Expert in data-driven analytical solutions and process improvement.
Proven track record in managing customer success and engagement.

Stackforce AI infers this person is a Client Relations and Operations Specialist in the Healthcare sector.

Contact

Skills

Core Skills

Client Relations & Customer SupportConsultingData EngineeringProcess Improvement

Other Skills

CampaignsMarketing AutomationData Tracking & ReportingSQL Server Reporting Services (SSRS)Sales SupportClient Relationship ManagementOperations ManagementCRM (Customer Relationship Management Tools & Process)Post-Sales SupportProduct DevelopmentProduct StrategyProduct Life CycleProduct PlanningBusiness RequirementsMarketing Campaign Management

About

Operations & Client Relations professional with 5+ years of experience driving execution, managing clients, and improving processes across sales support, CRM and service delivery. Based in Mumbai, focused on roles where strong ownership, communication and customer-facing skills are critical. I have worked across ops and client management functions where I handled daily business operations, coordinated with internal teams, managed customer requirements, and ensured timely delivery. I’m comfortable working in fast-paced environments, solving problems quickly, and taking accountability for outcomes. Key strengths: • Operations Management • Client Relations & Customer Support • CRM & Process Execution • Sales Support & Coordination • Data Tracking & Reporting • Cross-Functional Collaboration Currently seeking opportunities in: Operations, Client Relations, Customer Success, Sales Support, Key Account Management (Mumbai). If you think my experience aligns with any open role, I’d be happy to connect.

Experience

6 yrs 2 mos

Total Experience

1 yr 11 mos

Average Tenure

3 mos

Current Experience

Assembly global

Manager - Client Introduction

Feb 2026 – Present · 3 mos

Tranzact

Customer Success Manager

Feb 2025 – Jan 2026 · 11 mos · Mumbai · On-site

Cartesian consulting

Manager

Jul 2022 – Jan 2025 · 2 yrs 6 mos · Bengaluru, Karnataka, India

1. Consultant in charge of a team of analytical experts who provide technical and statistical solutions to clients across multiple domains.
Consulting clients on marketing strategies and increasing the value of their business through cost-cutting solutions & providing hyper personalized customer engagement.
2. Creating and implementing data-driven analytical solutions.
Expertise in advising clients at various levels, particularly key stakeholders, while delivering value.

CampaignsMarketing AutomationClient Relations & Customer SupportConsulting

Unitedhealth group

Data Engineering Analyst

Nov 2018 – May 2021 · 2 yrs 6 mos · Bengaluru Area, India · On-site

=> Project: ATS ( Appeal Tracking System)
1. Worked on over 100+ reports development, automation, enhancement to reduce manual movement saving 55$/week per report.
2. Execution of task where Data Lake with record more than millions to develop Database from scratch for Appeals & Grievance department.
3. Developed dashboard where trends and insights were shared with business counterpart with combination of 5 traditional systems over departments like Claims, Appeals & Grievance etc.
4. Completed necessary changed certification required by federal department for people related to US healthcare including certificate like AHM-250.
=> Project: DDE (Dual Data Entry)
1. Reduced data noise at entry level by introducing entry of data 2 times.
2. Part of Rapid Response team which structured the data coming from operation department reducing the noise up to 95%.