Sep 2019 – Jun 2021 · 1 yr 9 mos · New York City Metropolitan Area

Mar 2019 – Sep 2019 · 6 mos · New York City Metropolitan Area

Feb 2017 – Mar 2019 · 2 yrs 1 mo · New York City Metropolitan Area

• ● Ensure delivery of fiber internet service for customers by holistically managing their project from point of sale to activation
• ● Liaise with key stakeholders executing the physical and technical delivery of their service including the fiber engineers, network support engineers, construction team, legal and real estate departments, and transcribe all sensitive or technically complex project updates in a timely and digestible manner
• ● Act as the key point person on installation day, providing quick and urgent solutions to any issues that may arise during construction, with building management, or from a technical perspective
• ● Support customers post sale by ensuring delivery of any changes to service, moving of their service, escalating technical issues, providing account support, and closing out their experience at point of cancellation
• ● Manage all relationships with Channel Partners and other key industry accounts
• ● Support marketing efforts by providing key customer relationship insights, driving satisfaction score and data collection campaigns, and analyzing customer behaviors and feedback
• ● Lead retention program and analyze cancellation data

Apr 2017 – Aug 2017 · 4 mos · New York City Metropolitan Area

Feb 2016 – Oct 2016 · 8 mos · New York City Metropolitan Area

• ● Managed all local branding and marketing efforts; created extensive sales presentations, created and executed email marketing campaign (B2B and B2C), designed all print assets utilized for in-showroom sales as well as mailer packages and branded gifts
• ● Planned, logistically executed, and hosted weekly events and demonstrations ranging from 5-300 trade and consumer clients
• ● Conducted thorough brand presentations and detailed product walkthroughs daily for industry professionals and consumers
• ● Built and managed relationships with key industry and consumer clients and provided them with complex operational support

Aug 2015 – Dec 2015 · 4 mos · New York City Metropolitan Area

• ● Directed consistent marketing and branding efforts of the showroom across all digital and print assets
• ● Managed relationships, communication, branding and logistics for all 30 clients in the showrooms portfolio
• ● Planned and hosted client press events; drove all efforts including budgeting, marketing, setup and sponsorship; merchandised the showroom for events, client appointments, and press pulls
• ● Assisted in processing sales orders for buyers; managed all sales data and orders via BRANDBOOM and JOOR
• ● Owned tradeshow setup and operational logistics

May 2014 – Sep 2015 · 1 yr 4 mos · New York City Metropolitan Area

• ● Lead all marketing and branding efforts by writing and designing a multitude of email blasts, invites, blog posts, website content, app content, print materials, signage and any and all communication sent to every sales prospect, existing client, and retailer
• ● Created and managed relationships with the 600+ brands and showrooms exhibiting with our show, assisting in all operational, financial, branding, marketing and aesthetic portions of their participation
• ● Created and delivered sales presentations to top-tier potential clients, conducted brand research to facilitate appropriate leads, lead vetting process for applicants, wrote and facilitated all email outreach, lead show tours, and cold called brands to ensure 200,000 square feet worth of exhibit space were sold annually
• ● Merchandised the show floor plan based on factors including price point, aesthetic, target market, and product category
• ● Ensured client retention by conducting continuous feedback loop post-show to track client experience and facilitate change
• ● Acted as main liaison with all departments across the company making sure show efforts were being executed efficiently throughout the sales, finance, travel, art and design, operations, and corporate marketing teams
• ● Ensured brand consistency on-site by creatively coordinating furniture, lounges, and on-site event initiatives

Jan 2014 – May 2014 · 4 mos · New York City Metropolitan Area

• ● Trade show operational assistance; managed inventory, provided sales support and analyzed post-show sales reports
• ● Created and managed sales-package presentations utilized for trade shows and sales pitches
• ● Tracked and managed all press samples, visually and organizationally managed sample closet and showroom, managed press books
• ● New York Fashion Week event assistance, backstage troubleshooting, model dressing, and post event tracking

Apr 2013 – Aug 2013 · 4 mos · Raleigh-Durham-Chapel Hill Area

• ● Made buying decisions and assisted in buying purchases made by owner
• ● Performed trend analysis for Raleigh store location
• ● Bi-weekly re-merchandising of clothing, accessories, and store props
• ● Styled and photographed outfits for online website and various social media postings
• ● Executed various managerial tasks such as scheduling, store planning, and organization
• ● Upheld quality customer service on a daily basis for brick and mortar and eCommerce

Jun 2011 – Aug 2011 · 2 mos · Greater Philadelphia

• ● Designed, operationally managed and distributed new-store information binders and packages to stores nationwide
• ● Cataloged product information binders for home products, holiday products, and accessories
• ● Assisted the photo and catalog team with pulling and styling samples
• ● Merchandised and executed large-scale holiday NYC showroom presentation for press preview