Heba Gaber

Product Manager

Cairo, Egypt15 yrs 10 mos experience

AI ML PractitionerAI Enabled

Key Highlights

18+ years of experience in product and delivery leadership.
Expert in SaaS, fintech, and enterprise systems.
Proven track record of simplifying complex systems.

Stackforce AI infers this person is a SaaS and Fintech product leader with extensive experience in cloud-based solutions.

Contact

Skills

Core Skills

End-to-end Product OwnershipProduct StrategyProduct Road MappingTechnical Product ManagementProduct DevelopmentTechnical LeadershipProject ManagementUser Experience (ux)Pre-sales EngineeringTechnical DocumentationProject Implementation

Other Skills

SaaSCloud ComputingAgileProduct ManagementGCPAWSAzureAPI DevelopmentData AnalyticsMicroservicesUser Acceptance TestingCloud ProjectsAgile Project ManagementE-ServicesSemantic Search

About

Product and delivery leader with 18+ yrs of experience building, scaling, and running digital products across fintech, government, and enterprise environments. I take full ownership of products and programs — from defining direction and shaping roadmaps to leading delivery, aligning teams, and ensuring outcomes in production. My strength is operating where product strategy, execution, and technical reality meet, especially in complex or fast-moving environments. I value clarity, accountability, and steady progress. I’m known for simplifying complex systems, aligning diverse stakeholders, and delivering products that teams and customers can rely on over time. CORE STRENGTHS • End-to-end product ownership (vision → delivery → adoption) • Roadmaps, prioritization, and outcome-driven planning • SaaS, platform, and API products • Cross-functional and distributed team leadership • Agile and hybrid delivery models • Stakeholder communication and decision support • Risk, dependency, and change management • Data-informed KPIs and delivery metrics

Experience

15 yrs 10 mos

Total Experience

3 yrs

Average Tenure

1 yr 3 mos

Current Experience

Isolution

Product Manager

Jan 2025 – Present · 1 yr 3 mos · Dubai, United Arab Emirates · Remote

Leading the end-to-end customer experience delivery for SaaS-based services, including Jawda (SonarQube), UnifAi (IBM webMethods) enabling automated provisioning, integration & self-service onboarding through a centralized platform over GCP, AWS & Azure.
Reseller app: leading product design and implementation starting from the Lead and ending with consumption tracking over GCP.
Define product strategy and roadmap for cloud-native DevOps solutions, focusing on user journeys, multi-tenancy, & compliance with regional data center requirements.
Collaborate with engineering, UX, and pre-sales teams to translate customer needs into product features, improve usability, and support technical sales discussions.
Designed subscription and licensing flows, including usage dashboards, bundle management, & real-time tracking for product, environment, & transaction consumption.
Designed monitoring, governance, and security workflows using tools like Grafana, Prometheus, and OpenAPI documentation to ensure safe, standardized deployments.
Facilitated Agile ceremonies as Scrum Master, managing up to 3 parallel products with cross-functional teams of average 10 members per product.
Acted as product spokesperson during client demos, internal enablement, and strategic presentations—bridging business goals with platform capabilities.

SaaSCloud ComputingAgileProduct ManagementTechnical LeadershipEnd-to-end product ownership+1

Blackstone eit

Senior Project Manager

Nov 2024 – Jan 2025 · 2 mos · Cairo, Egypt · Remote

Staircase

Product Manager / Software Delivery Manager

Apr 2021 – Jul 2024 · 3 yrs 3 mos · United States · Remote

Directed roadmap and backlog SaaS platform and mortgage API products, achieving 100% prototype acceptance and on-time launches.
Led international teams (up to 10 members) to deliver high-impact products, boosting productivity and aligning product goals.
Architected scalable, cloud-based Mortgage SaaS B2B API platform using AWS, cutting operational costs by 20% with Microservices architecture.
Increased user satisfaction by 25% with OpenAI integrations, streamlining support and improving accessibility.
Designed and implemented a data-driven loan officer marketing solution with Salesforce Marketing Cloud, driving engagement and adoption by 40%.
Implemented real-time KPI dashboards with AWS QuickSight, enhancing performance insights and operational efficiency.
Key Achievements:
Launched 10+ SaaS API products, including AI-powered chat applications, accelerating time-to-market for mortgage services.
Migrated legacy systems to a unified platform, ensuring scalability and performance stability.

SaaSAPI DevelopmentCloud ComputingProduct ManagementData AnalyticsProduct Road Mapping+1

Authority partners

Senior Product Manager

Apr 2021 – Oct 2021 · 6 mos · United States · Remote

Products and Engineering manager for mortgage platform products over AWS microservices architecture (Staircase).

AWSMicroservicesProduct DevelopmentUser Acceptance TestingTechnical Leadership

Link development

2 roles

Project Manager / Software Delivery Manager

Promoted

Jan 2018 – Mar 2021 · 3 yrs 2 mos

Delivered $5M+ in public sector cloud projects, prioritizing user experience and accessibility, ensuring on-time and on-budget delivery.
Managed E-Services and CMS platform products, enhancing service delivery emphasizing UX and business best practices.
Facilitated Agile ceremonies as Scrum Master, managing up to 7 parallel project tracks with cross-functional teams of average 8 members per project.
Handled customer-facing activities, budgets, and resource allocation while driving successful change management and expense tracking initiatives.
Leveraged pre-sales and delivery expertise to streamline proposal processes and enhance efficiency.
Key Projects:
Grand Egyptian Museum digital platform and Cultural Heritage Platform with advanced semantic search and indoor navigation.
Ministry of Antiquities portal and mobile apps, enhancing user accessibility and engagement.
Key Products: E-Services platform (ServeBig), Umbraco CMS components, and E-Commerce solutions with NopCommerce.

Cloud ProjectsAgile Project ManagementUser Experience (UX)E-ServicesProject ManagementProduct Development

Technical Lead

Dec 2015 – Dec 2017 · 2 yrs

Led E-service project for Dubai Healthcare City, integrating Microsoft CRM and increasing operational efficiency by 30% through productized solution components.
Delivered 40+ E-Services, significantly improving service delivery and enhancing client satisfaction.
Conducted onsite UAT sessions with customers, gathering actionable feedback and ensuring successful release approvals.

E-ServicesMicrosoft CRMTeam LeadershipTechnical LeadershipProject Management

Itworx

Senior Solutions Specialist (Pre-sales Engineer)

Oct 2013 – May 2015 · 1 yr 7 mos · Egypt

Client Solutions: Collaborating on tailored architecture solutions for government and enterprise clients, winning 5+ projects.
Proposals & RFPs: Created comprehensive technical assessments, scope documents, and budgetary plans for large-scale projects.
Provided a standardized RFP template adopted by 8 departments, reducing proposal preparation time by 30% and significantly improving operational efficiency.
Proposals (Solution Architecture, Scope, Plan, Estimates and Pricing)
 Internet and Intranet Portals for Governmental entity (SharePoint 2013).
 E-Services platform and Mobile Apps and Portal for Governmental entity (Java, Xamarin).
 E-Services, M-Services, Mobile Apps for Governmental entity (HTML5, SharePoint 2013).
 BI Solution for Governmental Entity (SQL Server BI, ITWORX On-Track).
 Performance Monitoring Mobile Dashboard for Governmental Entity (Mobile Dashboard).
 Sentiment Analysis and Case Management platform for Governmental Entity (CRM 2015, ITWORX sentiment analyzer, Dynamics Marketing).
 Performance Monitoring, Correspondence Tracking and Workflows for the Council of Ministers (ITWORX Correspondence Tracking, K2 Workflows, SharePoint 2013).
 Indoor Mobile Navigation Solution (Xamarin).

Solution ArchitectureProposalsRFPsPre-sales EngineeringTechnical Documentation

Bi technologies

Technical Lead / Senior Developer

Feb 2009 – Sep 2013 · 4 yrs 7 mos · Egypt

ERP System Enhancements: Delivered custom ERP modules for sales orders, returns, promotions, taxes, GL balances, inventory, and fleet management, boosting company revenue by 30%.
GIS Innovations: Developed GPS tracking solutions, eliminating reliance on third-party providers and saving $10,000 annually.
Team Leadership: Led a team of 8 developers, overseeing the development of enterprise solutions integrated with SAP, Oracle, and Microsoft Dynamics.

ERP SystemsGIS InnovationsTeam LeadershipTechnical LeadershipProject Implementation