Hemang Shukla

Business Development Executive

Bengaluru, Karnataka, India3 yrs 7 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Enhanced customer retention rates by 20%
Increased revenue by 5% through segmentation
Boosted CSAT scores by 10% via data insights

Stackforce AI infers this person is a Data Analytics professional specializing in Marketing and Business Intelligence.

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Skills

Core Skills

Data AnalysisBusiness IntelligenceMarketing AnalyticsData Visualization

Other Skills

Adobe AnalyticsArtificial Intelligence (AI)Artificial Intelligence for BusinessBusinessBusiness AnalysisBusiness AnalyticsBusiness DevelopmentBusiness Intelligence (BI)Business Relationship ManagementChannel PartnersCommunicationCustomer InteractionCustomer RelationsCustomer Relationship Management (CRM)Customer Service

About

With over four years of experience in Data Analytics, I specialize in marketing, web, and call center analytics, leveraging advanced tools such as Adobe Analytics, Google Analytics, and Salesforce CRM. My expertise lies in transforming complex data into actionable insights that drive strategic business growth. Key achievements include: Enhancing customer retention rates by 20% through data-driven strategies. Increasing revenue by 5% via effective customer segmentation and cross-selling. Boosting CSAT scores by 10% by identifying and addressing critical customer pain points. I integrate AI-driven technologies to optimize business performance, including: Implementing predictive analytics to reduce churn by 15%. Applying NLP to extract meaningful insights from customer feedback. Utilizing generative AI to personalize marketing campaigns, resulting in a 12% increase in engagement and click-through rates. By combining advanced analytics with AI, I drive innovation, enhance decision-making, and deliver measurable business impact.

Experience

3 yrs 7 mos

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Apponix technologies

Professional Freelancer

Mar 2023 – Present · 3 yrs 3 mos · Bengaluru, Karnataka, India · Remote

Proficient in a diverse array of analytical methodologies and tools, including Statistics, Excel, SQL, Python, Exploratory Data Analysis (EDA), Data Wrangling, and Feature Engineering. Possessing a comprehensive skill set, I excel in extracting actionable insights from complex datasets, conducting thorough analyses, and effectively transforming raw data into valuable business intelligence.

StatisticsExcelSQLPythonExploratory Data Analysis (EDA)Data Wrangling+3

Vedantu

Data Analyst

Oct 2020 – Feb 2023 · 2 yrs 4 mos · Bengaluru, Karnataka, India

Employing RFM Analytics, we are adept at performing customer segmentation, allowing for targeted marketing strategies tailored to individual customer behaviors and preferences.Utilizing Market Basket Analytics, we offer personalized course recommendations at optimal price points, ensuring enhanced customer satisfaction and revenue optimization.Harnessing the capabilities of Power BI, we excel in data visualization and insights generation, providing comprehensive analyses of student and teacher data to drive informed decision-making and performance improvements.Through meticulous web analytics utilizing Adobe Analytics data, we deliver in-depth analyses of online user behavior, enabling organizations to optimize digital experiences and maximize online engagement and conversions.

RFM AnalyticsMarket Basket AnalyticsPower BIAdobe AnalyticsMarketing AnalyticsData Visualization