May 2024 – Aug 2024 · 3 mos · Toronto, Ontario, Canada

• Collaborated with stakeholders to elicit and document business requirements, creating 5+ process maps and use cases to streamline onboarding operations, achieving a 20% usability improvement.
• Developed and implemented standard operating procedures (SOPs) that enhanced platform clarity and usability by 25%, contributing to operational efficiency.
• Performed platform inefficiency analysis using detailed business logic mapping, presenting actionable, data-driven solutions aligned with organizational goals.

May 2023 – Aug 2023 · 3 mos · Toronto, Ontario, Canada

• Conducted exploratory data analysis using Python, identifying trends that drove a 15% increase in actionable insights for marketing strategies.
• Designed and maintained interactive Power BI dashboards to improve reporting accuracy and usability by 20%, enabling informed business decisions.
• Partnered with stakeholders to validate data requirements, delivering high-quality visualizations aligned with business objectives.

Mar 2023 – Jul 2025 · 2 yrs 4 mos · Toronto, Ontario, Canada · On-site

• Collaborated with a dynamic team to deliver exceptional customer experiences by assisting with product selections, resolving inquiries, and ensuring a welcoming shopping environment.
• Supported sales efforts by promoting loyalty programs and executing promotional strategies, contributing to the team consistently achieving sales targets.
• Played a key role in maintaining organized, visually appealing displays and efficient inventory replenishment, enhancing store operations and product accessibility for customers.
• Contributed to smooth store operations by managing cashiering tasks maintaining loyalty sign-up for 10% individually and driving it for team at 6-8%, monitoring stock levels, and assisting with opening and closing procedures in a fast-paced retail environment.

Dec 2021 – Dec 2022 · 1 yr · Bengaluru, Karnataka, India · On-site

• Mobile Premier League (MPL) is India's leading esports and mobile gaming platform and has launched MPL Sports as an athleisure, retail, and sporting equipment brand. MPL Sports is the Official Kit Sponsor of the Indian Cricket Team and delivers high-quality merchandise and accessories in various categories.
• Integrated Shopify and Unicommerce WMS with third-party logistics (3PL) partners using APIs, ensuring seamless order processing and improving operational efficiency by 25%.
• Managed end-to-end supply chain operations for a Shopify-based e-commerce platform, reducing fulfillment lead times and improving customer satisfaction metrics by 15%.
• Utilized analytics tools within Unicommerce to monitor inventory turnover and optimize stock levels, achieving a 20% reduction in holding costs and eliminating stockouts.
• Collaborated with cross-functional teams to align supply chain strategies with marketing and sales objectives, supporting product launches and seasonal demand fluctuations.
• Streamlined logistics workflows with 3PL partners, achieving a 95% on-time delivery rate and enhancing last-mile delivery performance to meet customer expectations.
• Led reporting and analytics initiatives using Databricks SQL, Tableau, and Excel, delivering actionable insights that drove a 10% increase in revenue through optimized supply chain strategies.
• Created dynamic Excel reports with advanced formulas, pivot tables, and macros to monitor key metrics, including inventory turnover, AOV, and delivery performance, enhancing operational efficiency.

Sep 2021 – Dec 2021 · 3 mos · Bengaluru, Karnataka, India · On-site

• Mobile Premier League (MPL) is India's leading esports and mobile gaming platform and has launched MPL Sports as an athleisure, retail, and sporting equipment brand. MPL Sports is the Official Kit Sponsor of the Indian Cricket Team and delivers high-quality merchandise and accessories in various categories.
• Ideated and brainstormed concepts for the Indian Cricket Team Jersey, contributing creative designs and solutions.
• Negotiated and managed strategic partnerships to enhance user experience, driving engagement and satisfaction.
• Prepared and optimized daily business reports using Google Sheets, improving reporting accuracy and decision-making efficiency.
• Collaborated with cross-functional teams to identify and resolve workflow issues, improving operational efficiency.
• Managed inventory effectively, maintaining optimal stock levels, accelerating order fulfillment, and distributing materials efficiently to workstations.

Jun 2020 – Jul 2020 · 1 mo · India

• Managed Marketing and Sales operations, driving business growth by aligning solutions with client needs and market trends.
• Interacted with clients to understand their requirements and deliver tailored solutions, ensuring customer satisfaction and long-term relationships.
• Conducted trend analysis to understand market structure, identify opportunities, and make data-driven decisions.
• Formulated strategic plans based on in-depth market research to improve service delivery and meet business objectives.
• Completed a Minor Project with the firm as part of my university evaluation, showcasing the practical application of academic learning to real-world challenges.

Feb 2020 – Dec 2020 · 10 mos · Delhi, India

• Led the Gym & Cross Training department within the Fitness cluster, taking ownership of the sport and driving key decisions to improve performance.
• Successfully launched the store, ensuring it was operational and customer-ready within two weeks, contributing to a strong opening footfall.
• Analyzed customer trends and needs, implementing targeted strategies that resulted in a 15% improvement in customer satisfaction scores.
• Developed strategic plans to achieve sports category targets, consistently surpassing goals by 10% quarter-over-quarter.
• Conducted market research and analyzed previous data, identifying opportunities to enhance customer engagement and sales.
• Led the Digital Track initiative, increasing social media engagement by 30% and driving higher product visibility.
• Managed stock and inventory, reducing stockouts by 18% to ensure optimal availability and seamless operations.
• Resolved customer issues effectively, achieving quick resolutions that strengthened client satisfaction and loyalty.