Jul 2024 – Present · 1 yr 11 mos · Gurugram · On-site

• As a Product Manager at the Manipal Group & Manipal Fintech, I have driven significant process improvements and innovation in the Gold Loan industry by designing an automated onboarding journey, reducing operational complexities, and enhancing risk mitigation measures.
• Key Contributions:
• Vendor Assessment & API Integration: Evaluated vendors and executed API integrations for OCR and document validation, eliminating manual verification and enabling seamless data capture and autofill within the sales application.
• Cross-functional Collaboration: Acted as a primary liaison between Sales, Operations, and Tech teams, facilitating alignment and comprehensive product documentation, including concept notes, business cases, and API criteria.
• Process Improvement & SOP Development: Spearheaded the formation of SOPs and process improvement initiatives within the product team, leveraging frameworks such as JTBD and Opportunity Analysis to enhance efficiency and drive value.
• Throughout my tenure, I have developed a strong foundation in product management, user-centric design, and data-driven decision-making. I am skilled in balancing operational efficiencies with customer satisfaction, ensuring robust and scalable solutions. My experiences have equipped me with the strategic insights and technical expertise required to drive product growth and customer success.