Jan 2024 – Jan 2026 · 2 yrs · Gurugram, Haryana, India · Hybrid

• Led enterprise-scale SaaS platform projects - operations, migrations and optimizations, enabling clients/users of, Mckinsey to leverage Dynatrace, Splunk, VictorOps, Heap, Grafana, and more. Spearheaded high-impact initiatives, such as Observability Platform migrations saving over $2.2M annually and AWS infrastructure modernization using GitOps, Terraform, and CI/CD. Certified Scrum Master, driving Agile excellence, vendor coordination, and ITIL-based service management.

Jul 2022 – Dec 2023 · 1 yr 5 mos · Gurugram, Haryana, India · Hybrid

• Led enterprise-scale SaaS platform projects - operations, migrations and optimizations, enabling clients/users of Mckinsey to leverage Dynatrace, Splunk, VictorOps, Heap, Grafana, and more. Spearheaded high-impact initiatives, such as Observability Platform migrations saving over $1.5M annually and AWS infrastructure modernization using GitOps, Terraform, and CI/CD. Certified Scrum Master, driving Agile excellence, vendor coordination, and ITIL-based service management.

Sep 2021 – Jul 2022 · 10 mos · Noida, Uttar Pradesh, India

• Managed Site Reliability Operations for Monotype’s platforms, ensuring seamless performance for top clients like Apple, Meta, Google, Netflix, ESPN, Amazon, Ford, H&M, Sony, and The Times. Led an AWS RabbitMQ migration saving $4K/month, set up monitoring for Mongo Atlas - 22 Clusters, integrated on-call using VictorOps, and implemented disaster recovery. Improved alerting, automated processes, and optimized incident response to enhance system reliability and efficiency.

Aug 2020 – Sep 2021 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Designed and implemented cloud solutions for multiple clients - ILG, ADS, Blispay, Lord Abbett, leveraging AWS, Azure, OCI, and Terraform to streamline operations. Led infrastructure migrations and automation, saving $26K monthly in cloud costs. Managed AWS services, enhanced system reliability, and improved access control with IAM policies. Passionate about mentoring, I trained 240+ students on cloud, linux, storage, and network technologies, helping them build strong technical skills.

Aug 2019 – Aug 2020 · 1 yr · Bengaluru, Karnataka, India

• Completed intensive training (6 Months), got awarded for topping my batch of 63 professionals as All Rounder in cloud, storage, networking, python, ITIL, soft skills and system administration (Linux, Windows Server) through LTI CIS Academy before working with multiple clients - ILG, ADS, Blispay, Lord Abbett to design and implement cloud solutions using AWS, Azure, OCI, Terraform, and CI/CD. Led infrastructure migrations, automated daily tasks, and optimized cloud costs, saving $26K monthly. Passionate about mentoring, I trained 240+ students on cloud, linux, storage, and network technologies, helping them build strong technical skills.

Jun 2018 – May 2019 · 11 mos · Faridabad, Haryana, India

• Led operations for AnytimeCheck LLC, driving a 28% increase in sales conversions and boosting customer satisfaction from 3.2 to 4.8. Optimized AWS infrastructure, improved on-time payments by 18%, and reduced complaints by 26%. Focused on streamlining processes, mentoring new hires, handling payment disputes, and implementing client-driven improvements to enhance overall efficiency and customer experience.

Jun 2017 – Jul 2017 · 1 mo · Delhi, India

• Conceptualized and designed project graphics and blueprints with precision.
• Conducted comprehensive testing to ensure seamless project functionality.
• Skillfully coded admin module in collaboration with the project team.
• Provided valuable feedback for project outline and module enhancements.
• Collaborated with cross-functional teams to streamline project modules.
• Created intricate background graphics using Adobe Illustrator and Photoshop.
• Actively engaged in team calls and meetings for effective communication.