Nov 2024 – Present · 1 yr 7 mos · Dubai, United Arab Emirates

• Partnered with companies from fintech, food-tech and digital agencies to build tailored solutions, scale engineering teams, coach engineering leaders, establish robust development practices, increase AI adoption, and deploy CRM solutions.
• Worked with an energy management SaaS startup to build their entire digital platform with deep AI capabilities and manage the IoT infrastructure.
• Developed an innovative AI powered chat using LLMs, MCP, RAG techniques, fine-tuning and prompt engineering. Built models for consumption/cost forecasting, anomaly detection and alerting mechanisms, AI driven analytics and workflows.
• Technologies: TypeScript, Node.js, React.js, Python, FastAPI, Supabase, InfluxDB, Amazon IoT Core, MQTT, Kinesis, EC2, Grafana, OpenAI, HuggingFace.

Sep 2020 – Sep 2024 · 4 yrs · United Arab Emirates · On-site

• Reporting to the CEO, my main objectives were to build and manage the Engineering team of 10 members, develop the technical strategy, lead on its execution, and create a strong culture of software engineering.
• Launched several new products and features resulting in a 50% drop in weekly churn, 13% increase in order frequency, and an increase in ARPU.
• Launched the Hello Chef mobile app on App Store to offer a great user experience. 52% of subscribers use it weekly and it’s in the 75th percentile on the “Day 28 Retention” metric in the Food & Drinks Apps category in UAE since it launched in March ‘24.
• Established a new ML Engineering team to unlock the potential of machine learning within the business. Reduced model operationalization time from 1 month to 3 days and improved model reliability by 50%. Released a total of 9 models like recommendation, forecasting, scheduling, etc.
• Developed a group of in-house products that manage inventory (inbound, storage, stock out, cycle counting), printing (cards, labels), and production line (recipe box assembly and order packing) to fulfill the unique and complex needs of the Operations function.
• Migrated all of Hello Chef services from AWS Mumbai to AWS Dubai with minimal downtime. Introduced tools such as Terraform, Helm Charts, ArgoCD, and Grafana to improve infrastructure reliability and observability.
• Created a culture of performance measurement and accountability through OKRs, service level KPIs and SLOs, team level KPIs and DORA metrics, and individual scorecards. Encouraged collective learning through weekly learning sessions, rolled out Scrum and XP practices.
• Technologies: Node.js, JavaScript (JS), TypeScript (TS), Laravel, PHP, Python, MySQL database, Postgres DB, Vue, Vue.js, React Native, Redis, RabbitMQ, API gateway - Kong, Amazon Web Services (AWS), Docker, Kubernetes, Terraform, Helm, GitOps - ArgoCD, CI/CD - CircleCI, GitHub Actions, Sentry, Datadog, Grafana, MLflow, Redshift, QuickSight, ETL

Jul 2019 – Sep 2020 · 1 yr 2 mos · On-site

• Reporting to the Head of Engineering, my main objectives were to oversee the delivery of key projects in Paytm Insider's Events vertical and to coordinate with other teams/departments.
• Helped launch Indian Historical Monuments ticket sale on insider.in, a brand new category for the business.
• Helped deliver a seamless event ticket purchase flow on Paytm app's Events section.
• Managed technology for onsite box-offices (offline) at several high profile events like NH7 Weekender.
• Led the development of new features and several enhancements on the accreditation software that was designed to manage staff for events such as IPL, ISL, etc.
• Streamlined and scaled technical support processes for both internal customers and end-users, resulting in faster issue resolution and more customer satisfaction.
• Technologies: Node.js, JavaScript, React.js, React, MongoDB, AWS - Amazon Web Services (EC2, Lambda, ELB, RDS, S3, CloudFront, Route53, SES, SQS, SNS, CloudWatch, ECR, ElastiCache, VPC, IAM, CLI, WAF), Docker, Kubernetes, microservices architecture, Serverless, Kong, Redis

Jul 2015 – Jul 2019 · 4 yrs · On-site

• Reporting to the Head of E-commerce, my main objectives were to lead on the development of projects/features on the Ustraa and Happily Unmarried e-commerce websites.
• Scaled website capabilities by 3x by launching a brand new ustraa.com website & mobile apps without increasing infrastructure budget. Unlocked the ability to set up highly customizable marketing automation workflows by building an in-house tool inspired by Mixpanel.
• Built an in-house tool that helped the business reduce losses due to order returns & customer grievances by 30% by implementing a rule based dispatch module with SLA tracking and flagging risky orders.
• Technologies: JavaScript, JS, Node.js, NodeJS, React.js, React, AngularJS, Angular.js, Magento, Laravel, PHP, Python, MySQL, MongoDB, ElasticSearch, Elastic, Logstash, Kibana (ELK), MEAN stack, Swift, Java, Redis, Jenkins, Amazon Web Services (AWS).

Dec 2014 – Jul 2015 · 7 mos

• My main objective was to build highly customized E-commerce websites for the company's clients India, USA and Canada using Magento (PHP) or other suitable frameworks.
• Worked closely with developers (frontend, backend, cloud/infrastructure), testers, designers, team leads, project managers, business analysts, and marketing specialists to deliver tasks.
• Conducted daily/weekly status update meetings with clients, shared weekly and monthly work reports with clients and the Iksula leadership team.
• Participated in project planning, developing PRDs, creating detailed effort estimations, product demos to stakeholders.
• Set up standard practices in VCS, coding standards, client project requirement management and successfully rolled out these processes to the entire department.
• Helped a client scale their platform to handle 20x more traffic.
• Built a platform for a US-based client to help customers compare audio equipments and musical instruments.

Jan 2013 – Dec 2014 · 1 yr 11 mos

• My main objective was to build highly customized E-commerce websites for the company's clients using Magento (PHP) or other suitable frameworks.
• Worked closely with developers (frontend, backend, cloud/infrastructure), testers, designers, team leads, project managers, business analysts, and marketing specialists to deliver tasks.
• Conducted daily/weekly status update meetings with clients, shared weekly and monthly work reports with clients and the Iksula leadership team.
• Participated in project planning, developing PRDs, creating detailed effort estimations, product demos to stakeholders.