Apr 2022 – Present · 4 yrs 1 mo

• Spearheading and helping the development, and delivery of advanced learning programs, specializing in areas such as Product Training, Inside Sales, and Order Management relative to Application Focused Groups.
• Overseeing comprehensive training coordination to enhance employee capabilities through continuous education and skills development.
• Includes, Training Programs, Training Materials, Customer Service, Subject Matter Experts, Power Point, Project Management, Professional Development, Training Content, Training Events, Instructional Design, Training Effectiveness, Learning Management System (Allego, Ilearn), Training Sessions, Technical Training.

Jan 2021 – Mar 2022 · 1 yr 2 mos

• As a learning and development program manager, I design, develop and facilitate learning programs for the organization. My responsibilities are to coordinate programs that enhance the capabilities of employees through continued education and skills training.
• Skills: Order Management · Program Design and Development · Learning and Development Facilitation · Global Training Coordination · Skill Enhancement Programs · Continuing Education Initiatives · Employee Capability Development · Training Program Management · Learning Solutions Implementation · Curriculum Design · Facilitation Expertise

Sep 2019 – Jan 2021 · 1 yr 4 mos

• As a Continuous Improvement Analyst, I facilitated the development of consultative expertise and universal (Solution) consultant content. Providing Sales and Product training focused on providing Consultative Experience, I contributed innovative ideas to enhance the overall learning experience for the team.

Jan 2019 – Sep 2019 · 8 mos

• In this role, I had been a Customer Pro. I know what it takes to build positive business/professional relationships, and drive results inside a large company as well as with direct customers and distribution partners.
• Have been interacting with all levels of employees exciting and challenging. I see change as an opportunity and look to bring the Extraordinary Customer Experience to every person I come in contact with, including my peers and colleagues.
• As a Technical Product Support Expert & Inside Sales person, I have been serving as the face and voice of the TE brand. I have got the opportunity to make a meaningful difference in the lives of customers and designers across the globe.
• Accomplishments at Work :
• I have been a top performer for more number of times from the team for meeting my KPI's, Moving with customer pace and providing a Wow experience.
• Have solved more than 3000 queries and have helped identifying the leads which generated a number more than 200000 dollars of revenue.
• Part of the TE Excellence Award 2018

Jul 2017 – Jan 2019 · 1 yr 6 mos

• TE Connectivity's Product Information Teams interact with customers, company sales, and/or service representatives to handle various pre-sales or post-sales service functions. We answer questions about installation, operation, configuration, customization, and usage of assigned products. Our product knowledge and expertise are critical to responding to daily customer-centric activities. We promote and sell our company's products or services as well as investigate and resolve Customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.