Mar 2020 – Jul 2022 · 2 yrs 4 mos

• Senior Identity and access management engineer for leading pediatric health care facility. Focused on IAM projects with a goal of ensuring data security and integrity. Day to day responsibilities include managing and maintaining privileged access management solution, data-driven access control solution. Additional responsibilities include assisting IAM manager with strategic planning of projects and workloads, helping ensure projects in-flight, upcoming, or in planning stages meet strategic information security goals of the organization.

Jan 2017 – Present · 9 yrs 3 mos

• Identity and access management team lead for a top-20 pediatric healthcare system. Leads a team of seven full-time identity and access management analysts, plus contractors/interns as needed. Duties include team member mentorship/training/career development, project resource assignments, team staffing/scheduling, escalation point for Identity and Access Management Team, backup resource for the Manager - Identity and Access Management, point of contact for other teams within the entire organization, and other duties/responsilibities as assigned by more senior leadership.

Jan 2017 – Mar 2020 · 3 yrs 2 mos

• Identity and access management engineer for leading pediatric health care facility. Focused on IAM projects with a goal of ensuring data security and integrity. Day to day responsibilities include managing and maintaining privileged access management solution, data-driven access control solution.
• Also responsible for evaluating and recommending, architecting, implementing, and managing identity and access management solutions to help solve challenges of managing and maintaining secure identities for our providers, clinicians, students, and patients and their families.
• Thought leader on subjects relating to identity management and identity security.

Jan 2018 – Present · 8 yrs 3 mos · Atlanta, GA

• ISACA Atlanta 2022 Geek Week Conference Breakout Speaker - "Privileged Access Management - An Introduction"
• ISACA Atlanta 2019 Geek Week Conference Breakout Speaker - "Identity in MS O365"
• Thycotic Unlocked Atlanta 2019 Featured Speaker
• Varonis Connect! Atlanta 2019 User Panel Participant
• Varonis Connect! Atlanta 2018 User Panel Participant

Dec 2015 – Jan 2017 · 1 yr 1 mo · Atlanta Metropolitan Area

• Senior level enterprise architect and implementation consultant, specializing in components of the Identity and Access Management portion of the Microsoft product stack. Continually reinforce client loyalty and corporate value.
• Areas of specialization include:
• Active Directory (AD) design/assessment/implementation/migration
• Windows-based public key infrastructure (PKI)
• Single sign-on via Active Directory Federation Services (AD FS)
• Azure Active Directory implementations.
• Industries served include financial services/credit card processing, manufacturing, consulting, health care, education, building products/construction. on-line/media, mining/resource management.

Dec 2012 – Dec 2015 · 3 yrs · Atlanta Metropolitan Area

• Senior level enterprise architect and implementation consultant, specializing in components of the Identity and Access Management portion of the Microsoft product stack. Continually reinforce client loyalty and corporate value.
• Areas of specialization include:
• Active Directory (AD) design/assessment/implementation/migration
• Windows-based public key infrastructure (PKI)
• Single sign-on via Active Directory Federation Services (AD FS)
• Azure Active Directory implementations.
• Industries served include financial services/credit card processing, manufacturing, consulting, health care, education, building products/construction. on-line/media, mining/resource management.

Aug 2012 – Dec 2012 · 4 mos · Atlanta, GA

• Responsible for providing technical knowledge/expertise to the RouteMatch Software Project Management Office
• Recommend, build, test, and install/deliver appropriate peripheral solutions (tablets, mounts, IVR/call-ahead, etc.) for RouteMatch Software clients
• Where required, assist with RouteMatch Software installs at client locations or on RouteMatch's hosted environment
• When required, beta/QA test new RouteMatch Software products
• Create any required documentation about RouteMatch products/services
• When required, train RouteMatch clients on peripheral use/integration with RouteMatch Software's client/server and hosted ASP software products.

Oct 2005 – Aug 2012 · 6 yrs 10 mos · Smyrna, GA

• Responsible for all IT user and systems maintenance and support in Georgia offices. Maintain servers and systems on CACI’s internal network and the Army Reserve’s network. Recommend new hardware/software purchases as necessary. Found alternatives to acquire hardware/software when out of scope/out of budget. Manage IT asset inventory, including performing regular inventory counts, in-processing newly acquired assets, and disposing of retired assets per company policies and procedures. Support network operations for Army Reserve’s ENBOSS and ITRS projects. Manage ENBOSS Continuity of Production (COOP) site in CACI’s Smyrna Regional Office. Provide necessary user security and patch management functions. Provide facilities management for the CACI Smyrna Regional Office, including basic maintenance, security point of contact/responsible party, point of contact for vendors, etc.
• Promoted to LAN Administrator, Lead October 2007
• Enabled on-time completion of $4.4 million proposal to answer Army Reserve RFTP.
• Enabled migration from costly Lotus Notes environment to more cost-efficient SharePoint solution for CIS out-of-office calendar.
• Design/Build ENBOSS Network Operations SharePoint Site using Microsoft Windows SharePoint Services 2007.
• Saved an estimated $133,350 by repurposing existing/retired hardware assets to maintain end-user and network functionality and meet technology needs for internal and project-based users.
• Interim/Deputy Manager/Team Lead, ENBOSS Network Operations Support Team. Help manage diverse team supporting Army Reserve ENBOSS application. Act as manager when manager is out of the office. Create operational policies and procedures for the Network Operations Support Team. Provide daily operational management/leadership for the entire team. Manage daily task distribution and workload for the entire team. (12/05-07/10)
• Awards: CACI Encore Achievers Club and CIS Field Operations Team Member of the Month

Jan 2005 – Oct 2005 · 9 mos · Alpharetta, GA

• Responsible for installing, configuring, administering, and maintaining Windows-based servers in an enterprise environment. Also responsible for handling customer support issues related to all IT infrastructure items and weekly system backups.
• Installed, configured, and tested Microsoft SMS Server 2003 for hardware asset discovery proof-of-concept on company network. Saved approximately $25,000 by testing instead of outright purchasing infrastructure.
• Rebuilt Windows 2000 servers for specified business systems projects in one day or less, allowing projects to continue on time and on budget.
• Built and configured Windows 2000 domain for language translation department, enabling critical support of mission-critical domain-centric applications without affecting similar applications in the primary production domain.
• Built 2-node Windows Server 2003 Terminal Services cluster for training proof-of-concept.
• Researched and recommended software solutions for network asset discovery project.

Jan 2004 – Aug 2004 · 7 mos · Roswell, GA

• Responsible for installing, maintaining, and troubleshooting clients’ network infrastructure in a Microsoft Windows 2000/2003 environment. Also responsible for assisting with network implementations/upgrades at client sites.
• In less than three hours, completely recovered a client’s Exchange 2000-based email from corruption, saving the client half a day of business, resulting in a completely operational and satisfied client.

Jan 2002 – Jan 2003 · 1 yr · Atlanta, GA

• Completed short-term contract for major client.
• Rebuilt client’s Lotus Notes R5 environment, retaining functionality of a mission-critical business application
• Trained new Notes administrator on Lotus Notes R5 administration processes and procedures

Jun 2000 – Dec 2002 · 2 yrs 6 mos · Atlanta, GA

• Administration of Lotus Notes 4.6.6 and 5.0.8 and Windows NT 4.0/2000 servers.
• Performed range of administrative tasks, including maximizing system availability, creating and managing user accounts, backing up data, and upgrading/maintaining server hardware,
• Managed upgrade of Notes servers and clients from release 4.6.6 to 5.0.8 in Atlanta and counseled on upgrade in Pittsburgh. Successfully completed migrating Atlanta Notes server to upgraded hardware, doubling server capacity and improving reliability by 10%-15%.
• Trained up to 200 Indus employees on use of Lotus Notes R4.x and R5.x clients.

Jun 1996 – May 2000 · 3 yrs 11 mos · Atlanta, GA

• Responsible for providing technical support to Accenture employees at all career levels. Instructed Accenture employees of all levels on proper use of assigned hardware and software packages, including Compaq laptops and desktops and Windows 95, Office 95-97, Lotus Notes R3.x and R4.x, and custom developed internal applications. Also responsible for any project work assigned by senior management.
• Served on the technology team of the Supply Chain Ideas Exchange, supporting, researching, recommending, and implementing all technology solutions for this specialized group (1/00– 5/00).
• Achieved highest on-time completion rate in the country (90%) for Y2K upgrade of laptops and PCs.
• Promoted from Software Support Analyst to Consultant career level March 1999.
• Managed local office technology assets, responsible for maintaining location and usage status of all hardware in the Atlanta Accenture office, during 1998 year.
• Created software development standards for Accenture in-house developers, leading to establishment and implementation of office-wide software standards.
• Served on committee to standardize communications methods throughout the information technology teams in North America. Evangelized those standards in the Atlanta office.
• Refurbished/reconfigured over 300 laptops for distribution to projects for use by entry-level personnel, enabling them to be more productive and communicate more easily.
• Co-authored employee handbook for IT personnel and standardized job titles and responsibilities company-wide.

Jan 1995 – May 1996 · 1 yr 4 mos · Columbia, SC

• Responsible for answering technical support questions via telephone and online forums, writing and implementing training provided to corporate customers, internal software testing in a development environment, technical documentation, and limited press release writing/revising.
• Created from the ground up, the training syllabus, courseware and schedule on both IBM OS/2 and Development Technologies’ DeskMan/2™ v1.51a. Resulted in winning sizeable account of major West Coast financial institution.