Feb 2025 – Dec 2025 · 10 mos

• Increasing training delivery efficiency by 30% and ensuring consistent achievement of team KPIs. Developed and deployed digital marketing and sales curricula, improving team sales performance by 20% within 6 months. Implemented data-driven training evaluations, resulting in a 25% improvement in training satisfaction scores (CSAT). Collaborated with cross-functional leaders to align training strategy with business goals, contributing to revenue growth through enhanced employee capabilities.

Jan 2023 – Jan 2025 · 2 yrs

• Delivered onboarding and upskilling programs to over 200 marketing experts, reducing ramp-up time by 40%. Designed targeted training sessions that supported upselling/cross-selling initiatives, contributing to a 12% increase in client revenue. Identified service gaps and partnered with CXOs to redesign training solutions, improving overall campaign success by 15%. Developed proposal workshops and tools training, enabling teams to close high-value deals and improve client retention.

Jan 2021 – Jan 2023 · 2 yrs

• Increased client portfolio revenue by 15% through strategic upselling and personalized marketing consultations. Maintained 95% client satisfaction by proactively resolving issues and delivering tailored Meta Ads solutions. Improved CRM data accuracy by 35%, leading to faster deal cycles and better reporting insights for sales planning. Played a key role in the renewal process, contributing to an 88% retention rate across managed accounts. Facilitated regular knowledge-sharing with internal teams, accelerating the adoption of new tools and boosting team productivity.

Jan 2023 – Jan 2025 · 2 yrs

• Delivered onboarding and upskilling programs to over 200 marketing experts, reducing ramp-up time by 40%.
• Designed targeted training sessions that supported upselling/cross-selling initiatives, contributing to a 12% increase in client revenue.
• Identified service gaps and partnered with CXOs to redesign training solutions, improving overall campaign success by 15%.
• Developed proposal workshops and tools training, enabling teams to close high-value deals and improve client retention.

Jun 2020 – Nov 2021 · 1 yr 5 mos · On-site

• Coached and developed a team of 10 telequalifiers, improving individual KPI performance by an average of 20%. Built structured project workflows with defined milestones, accelerating project completion rates by 25%. Proactively identified team bottlenecks and implemented corrective strategies, reducing customer complaints by 30%.
• Skilled in project planning, risk mitigation, and agent development through structured coaching and 1:1 training—driving individual performance and aligning with company goals.

Jun 2020 – Oct 2021 · 1 yr 4 mos · On-site

• Conducted competitive market research that contributed to the launch of 3 strategic marketing campaigns in SEA. Strengthened client relationships and boosted upsell revenue by 18% through personalized consultative selling. Generated actionable insights from survey data, leading to the introduction of two new investment product offerings.

Jun 2019 – Apr 2020 · 10 mos · Indonesia · On-site

• Achieved 120% of monthly sales targets by securing high-value corporate accounts through targeted sales missions. Negotiated and closed B2B contracts worth over $100,000 annually, directly supporting company revenue goals. Increased upsell revenue by 22% through client segmentation and solution-based selling strategies.

Dec 2017 – Jun 2019 · 1 yr 6 mos · Greater Jakarta Area, Indonesia

• Managed OTA distribution for over 100 property listings, achieving a 95% accuracy rate in content and pricing. Collaborated with cross-functional teams to resolve client requests, contributing to a 15% boost in service ratings. Streamlined booking and confirmation processes, reducing operational errors by 30% and improving response time.

Jan 2017 – Jan 2017 · 0 mo · Greater Jakarta Area, Indonesia

• Exceeded monthly sales targets by 25% through effective telesales and personalized product recommendations. Maintained a 90%+ accuracy rate in CRM data, supporting follow-ups and renewals across 300+ customer profiles. Boosted customer loyalty through a structured renewal program, increasing retention by 18%.