Apr 2024 – Dec 2024 · 8 mos · Dhaka, Bangladesh · On-site

• Track individual and team performance metrics to identify areas for improvement.
• Offer one-on-one coaching sessions with team members who need additional guidance.
• Create role-play scenarios and simulations to help team members apply training in real-life sales situations.
• Help in the onboarding process by training new sales representatives and getting them up to speed quickly.
• Track the impact of training programs on sales performance to measure success and areas of improvement.
• Encourage ongoing learning and self-improvement through regular check-ins and follow-up on training outcomes.
• Act as a mentor, helping team members overcome challenges and boosting their confidence in the sales process.
• Ensure that team members are proficient in using sales tools like CRM software and other communication platforms.
• Regularly review CRM data, call recordings, and sales reports to analyze strengths and weaknesses in the team’s approach.
• Provide constructive feedback to team members based on performance analysis and help them set actionable improvement goals.
• Design and deliver sales training programs, both for new hires and existing team members, focused on skills development, product knowledge, and sales techniques.

Nov 2023 – Mar 2024 · 4 mos · Dhaka, Bangladesh · On-site

• Conduct proactive prospecting calls to identify and cultivate potential leads.
• Establish and nurture new relationships with key decision-makers.
• Actively participate in knowledge-sharing sessions to enhance my prospecting skills & techniques Cold calling and lead generation, preferably in a B2B software sales environment.
• Schedule appointments for VisionWeb's Technical team with qualified leads.
• This includes coordinating schedules and setting up meetings or calls between potential clients and the Vision Web's Technical team.
• Maintain and manage the sales pipeline, ensuring it is always full of qualified leads and referals.
• This includes tracking all interactions with potential clients using CRM software (Zoho) and providing regular updates to the sales team and management as well.
• Conduct regular follow-ups with potential leads who have shown interest in the evaluation but have not yet made a evaluation yet.
• Providing b2b sales and revenue generation success through new business development and strong client relationships.

Sep 2023 – Oct 2024 · 1 yr 1 mo · Dhaka, Bangladesh · Remote

• Plan and deliver effective English language lessons to employees of varying proficiency levels
• Develop & implement curriculum, lesson plans, & teaching materials that align with specific learning objectives
• Create a supportive and engaging learning environment to motivate and inspire employees
• Assess and evaluate employee progress through quizzes, tests, assignments, and other assessments
• Provide constructive feedback to employees on their language skills and areas for improvement
• Adapt teaching methods and materials to meet the diverse needs of individual employees or groups
• Foster effective communication and language skills, including speaking, listening, reading, and writing
• Incorporate technology and digital resources into lessons to enhance learning
• Participate in professional development activities and training to improve teaching skills
• Collaborate with colleagues and educational staff to enhance the overall learning experience
• Create a positive and inclusive classroom atmosphere that promotes cultural awareness and sensitivity
• Maintain a safe and respectful learning environment, enforcing classroom rules and policies

May 2023 – Oct 2023 · 5 mos · Dhaka, Bangladesh · On-site

• Providing comprehensive counseling services to students to facilitate appropriate course selection.
• Facilitating students' enrollment and admission process, ensuring ongoing support throughout their academic journey.
• Utilizing various communication channels such as phone, email, and text to engage with interested students.
• Setting and surpassing targets, consistently exceeding goals in a professional manner.
• Demonstrating proficiency in conversion techniques to achieve target outcomes effectively.
• Collaborating seamlessly within a team-oriented environment.
• Demonstrating flexibility and willingness to undertake tasks as directed by management.
• Diligently following up with assigned potential leads to foster productive relationships.
• Ensuring the accuracy and currency of all information provided to clients.
• Guiding students in their career decisions, enabling them to recognize their potential and pursue their goals.
• Establishing and nurturing strong professional relationships with clients and colleagues.
• Make outbound calls to potential customers to generate interest, and schedule appointments.
• Build and maintain relationships with potential customers through regular follow-up calls.
• Meet or exceed weekly, monthly, and quarterly sales targets.
• Accurately track and report all sales activity in the company's Database/CRM system.
• Stay in touch with potential customers through prompt follow-up calls or emails.
• Collaborate with the sales team to develop and implement effective sales strategies.

Apr 2022 – Apr 2023 · 1 yr · Dhaka, Bangladesh · Hybrid

• Provide first-class level 1 support to our customers, promptly responding to their enquiries
• Ensure accurate customer advice on the features available and the set-up of our application
• Provide excellent customer service through phone and/or email
• Support the implementation by configuring JustGo
• Work effectively with other team members to get the best outcome for our customers
• Collaborate with different stakeholders including internal departments in various projects to prepare new release of JustGo

Jan 2021 – Mar 2022 · 1 yr 2 mos · Texas, United States · Remote

• Identify and escalate issues to the team leader
• Creating tickets for any issue regarding the order.
• Provide order and service information to customers
• Contact other team members to know details about the orders
• Handle payments after ensuring design proof details are in accordance with the invoice.
• Handle inbound & outbound calls & emails & tickets & resolve issues and/or queries in a detailed and timely manner.
• Analyzing and resolving claims in the most profitable way while maintaining good relationships with customers.
• Forward cases to respective departments/personnel in production and shipping to be handled appropriately.
• Having customers leave their honest reviews on sites like trustpilot.com, resellerratings.com, and Google reviews.
• Assist in order fulfillment activities such as taking orders, order entry, updating pricing information, determining appropriate shipping methods, routes, and rates, and country & customer order requirements based on reliable validated PO/Proforma Invoice/Contract info.

Jul 2018 – Oct 2020 · 2 yrs 3 mos · Rajshahi, Bangladesh

• Plan interview and selection procedures, including screening calls, assessments, and in-person interviews by following the company policy & global trend
• Assessing & determining selection criteria, hiring profiles, and job requirements for vacant positions.
• Sourcing potential Technical candidates online, company career portals, recruitment sites, job boards, and social platforms, as well as print media, posters, and flyers, when required.
• Managing hiring processes via electronic Applicant Tracking Systems.
• Evaluating applications and screening candidates via calls or emails, as well as facilitating pre-interview assessments.
• Compiling interview questions and conducting in-person or video call interviews with shortlisted candidates.
• Preparing hiring forecasts as part of the company's strategic planning.
• Documenting processes and fostering good relationships with potential candidates and past applicants.
• Developing hiring strategies and procedures in line with industry trends, as well as keeping informed of advancements in the field.
• Participate in tech conferences and meetups to network with IT professionals
• Connecting and building rapport with the University placement centers to hire talent & create a strong Talent Pool for future requirements.
• Organize and attend job fairs and recruitment events to build & hire the competitive candidate

Aug 2017 – Jun 2018 · 10 mos · Rajshahi, Bangladesh

• Managed multiple client accounts, effectively communicating and negotiating to secure writing projects through online interactions.
• Accurately documented client requirements, instructions, and project guidelines to ensure deliverables met expectations.
• Adaptable and committed to working in rotational shifts within a 24×7 operational environment.
• Proactively fostered client satisfaction and encouraged positive feedback and reviews through excellent service and relationship management.