Jan 2023 – Nov 2024 · 1 yr 10 mos

• Managing the product lifecycle for virtual card processing product (0 -> 1) through conception, development; virtual card email parsing solution automates card email processing with 60% accuracy covering 10 templates and processes 1K payments each month for each account while virtual card delivery platform is in use for 10K receivers
• Leveraging customer interviews, competitive analysis and data insights to identify and resolve user pain points
• Gathering insights from performance and user experience to integrate it as feedback to enhance user satisfaction
• Driving continuous process improvement by working with cross group teams; reduced critical ticket TAT by 50%; streamlined product-sales/marketing communication resulting in benefits to 20 prospects
• Creating a win-win situation between external and internal stakeholders with clear and crisp communication
• Driving strong product adoption per target feature for the existing clients through training programs, SOPs and success metrics monitoring
• Spearheaded the build vs buy decision for the mobile application
• Created PM training material and mentored entry level PM and interns

Jan 2021 – Dec 2022 · 1 yr 11 mos

• Effective development and implementation of payment APIs and working with 3rd party vendors of the client
• Managing continuous feature release (simple and complex) from design, development, release and iteration (~20 in a year)
• Worked on product performance improvement resulting in reduced code and faster page loading by 4%
• Leveraged market research and launched remittance collection mobile app in LATAM region for 500+ users, which reduced the end-to- end process time by 75% eliminating the existing 2 phases offline approach.
• Managed strategic clients (business > $1B ARR) and growth partners (consulting companies and banks) relationship
• Conducted quarterly new feature product training session for the payments product
• Brought PM process uniformity by working on product Management playbook (Backlog Management, Sprint Planning, PRD delivery, Sprint Execution, Post release activities) for a team of 60+ product managers
• Worked with the implementation team to identify product implementation process bottlenecks and improved the product to reduce the implementation time by 20%
• Day to Day tools- JIRA, Pendo, Confluence

Jan 2020 – Dec 2020 · 11 mos

• Focused adoption of key features of the platform (campaign and remittance submission) by improving the existing features and adding more capabilities from 2 clients to 25 clients
• Launched Express payment platform as an alternate to portal adoption friction and collect payment in 3 easy steps, processed $1.34 billion over 60 K transactions in first 10 months
• Worked with multiple stakeholders spanning across internal teams and external vendors to improve the UX of the mobile app and roll it out to all 5K existing users
• Led the tech transition of in-house mobile team formation, oversaw the KT & stability for existing 2K mobile app users

Mar 2019 – Jan 2020 · 10 mos

• Groomed product backlog and drive execution to achieve results and manage outcomes
• Partner with the engineering team of 20 to release features in Agile development process
• Expand the check payment mobile application and stable roll out to 3K+ users
• Handled communication with banking partners and top 8 live clients

May 2016 – Mar 2019 · 2 yrs 10 mos · Hyderabad, Telangana, India

• Global Operational Excellence
• Responsible for delivering optimum bench strategy resulting is reducing bench population by 1% over 18 months
• Developed Workforce model and monitored on monthly basis to keep difference of revenue and headcount growth within 2.0%
• Identify top 10% skills as per market demand and up skill/cross-skill the bench population
• Assist is deployment strategy of fresh recruits across 13 India location to keep the rise in infrastructure
• cost within 5% on annual basis