Sep 2023 – Present · 2 yrs 8 mos · Singapore, APAC · Hybrid

• Josys is a SaaS & device management platform that gives IT and finance teams complete visibility over their software portfolio — enabling smarter spend decisions, identity governance, and security compliance from a single pane of glass.
• Built and scaled the Josys enterprise pipeline across SEA — engaging CIOs, CTOs, and IT procurement leaders in banking, insurance, telco, and manufacturing
• Positioned Josys as the SaaS management platform of choice for organizations with RMiT, MAS TRM, and OJK compliance obligations
• Demonstrated measurable ROI from SaaS rationalization, automated access governance, and license right-sizing — helping clients reclaim up to 30% of software spend
• Partnered with MSPs, SIs, and regional channel partners to accelerate market penetration across Malaysia, Singapore, and Indonesia

Jan 2022 – Sep 2023 · 1 yr 8 mos · WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Spearheaded regional growth for Laiye’s Intelligent Automation and Conversational AI platform across ASEAN and global enterprise accounts.
• Helped organizations transform operations with AI-powered chatbots, RPA, and intelligent document processing, reducing operational costs and improving customer experience.
• Partnered with CIOs and COOs of leading enterprises to design AI adoption roadmaps, aligning automation strategies with digital transformation initiatives.
• Expanded Laiye’s regional market footprint by securing key enterprise wins and building strategic alliances with system integrators and technology partners.
• Delivered measurable outcomes by enabling clients to automate manual workflows, cut process times by up to 40%, and improve compliance reporting accuracy.

Apr 2020 – Jan 2022 · 1 yr 9 mos · WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Pioneered Cloud4C’s entry into Malaysia, positioning it as a leading managed services provider for mission-critical workloads across regulated industries.
• Partnered with CIOs and CTOs of banks, insurance firms, and large enterprises to design secure, compliant cloud adoption strategies aligned with RMiT and global frameworks.
• Grew Cloud4C’s market presence by securing strategic wins in financial services and manufacturing, leading to multi-million-dollar annual revenues.
• Drove adoption of SAP on Cloud, disaster recovery-as-a-service, and cybersecurity services, enabling enterprises to modernize IT infrastructure while reducing TCO by up to 30%.
• Established partnerships with regulators, industry bodies, and technology partners to reinforce Cloud4C’s position as a trusted managed cloud partner in Malaysia.

Jan 2019 – Apr 2020 · 1 yr 3 mos

• Established and grew SoftwareOne’s presence in Malaysia, advising enterprises and government-linked organizations on software lifecycle management, cloud adoption, and digital transformation strategies.
• Partnered with CIOs and CFOs to optimize multi-vendor software licensing and cloud spend, enabling organizations to achieve up to double-digit cost savings and improved compliance.
• Expanded customer relationships beyond licensing into cloud migration, digital workplace modernization, and managed services, creating new high-value revenue streams.
• Secured key enterprise accounts in financial services, manufacturing, and public sector, building a sustainable pipeline of recurring business.
• Collaborated with global teams to bring best practices and innovative frameworks to Malaysian enterprises, strengthening local market credibility.

Jan 2018 – Apr 2020 · 2 yrs 3 mos

Sep 2013 – Apr 2020 · 6 yrs 7 mos

Sep 2013 – Apr 2020 · 6 yrs 7 mos

Aug 2011 – Aug 2013 · 2 yrs · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Led Avanade’s business expansion in Malaysia, positioning the firm as the trusted Microsoft-focused digital transformation partner for enterprises.
• Partnered with CIOs, CTOs, and business leaders to modernize IT infrastructure, migrate workloads to Microsoft Azure, and enable digital workplaces on Microsoft 365.
• Secured major enterprise and public sector engagements, driving multi-million-ringgit revenues and establishing Avanade’s footprint in regulated industries.
• Built and led a high-performing consulting and delivery team to ensure successful project execution, adoption, and long-term client value realization.
• Strengthened Avanade’s local brand by aligning with Microsoft Malaysia and Accenture leadership, enabling co-sell motions and large-scale transformation programs.

Jun 2009 – Aug 2012 · 3 yrs 2 mos · Selangor, Malaysia

• Managed regional enterprise accounts across ASEAN and Asia Pacific/Japan, supporting clients in optimizing IT infrastructure, end-user computing, and enterprise solutions.
• Collaborated with CIOs and IT decision-makers to design technology refresh, virtualization, and managed service strategies that improved operational efficiency.
• Consistently exceeded sales and customer success targets, contributing to double-digit revenue growth in the region.
• Partnered with Dell’s global delivery and technical teams to streamline solution delivery and enhance customer satisfaction, ensuring high renewal and expansion rates.
• Strengthened Dell’s position as a trusted enterprise technology provider in ASEAN by building long-term client relationships and driving multi-country engagements.

Jun 2007 – Jun 2009 · 2 yrs · Selangor, Malaysia

• Responsible for the Infrastructure Consulting Services (ICS) sales, engagement delivery quality and customer satisfaction by structuring and managing deals through completion. At the same time responsible for assembling the consulting delivery team and ensuring the team both structures and executes on the problem solving methodology correctly and to the agreed budget.

Jan 2006 – Mar 2007 · 1 yr 2 mos · Kuala Lumpur, Malaysia

• Led Symantec’s business growth in Malaysia, positioning the company as a trusted partner for cybersecurity, data protection, and compliance.
• Worked closely with CIOs, CISOs, and regulators to strengthen enterprise resilience against evolving cyber threats.
• Delivered significant revenue growth by securing strategic accounts in financial services, telco, and public sector, aligned with Malaysia’s national cybersecurity priorities.
• Advocated enterprise adoption of Symantec’s portfolio across endpoint protection, data loss prevention, and threat intelligence, enabling organizations to reduce security incidents and meet compliance requirements.
• Built and mentored a high-performing team, fostering strong collaboration with Symantec’s global resources and local partners to deliver measurable client impact.

Feb 2005 – Dec 2005 · 10 mos

• Designed and delivered executive development programs to upskill technology leaders across enterprise and public sector clients.
• Partnered with CIOs, IT directors, and HR leaders to align talent capability building with digital transformation roadmaps.
• Facilitated Microsoft-led training and certification initiatives, driving adoption of Microsoft 365, Azure, and security solutions.
• Improved customer satisfaction and workforce readiness by enabling future-proof skills development in line with global technology trends.

Feb 2004 – Feb 2005 · 1 yr

• Led customer engagement programs with enterprise accounts, ensuring successful delivery and adoption of Microsoft’s strategic solutions.
• Acted as a trusted advisor to CIOs and IT decision-makers, aligning Microsoft technology strategies with customer business objectives.
• Coordinated multi-disciplinary delivery teams across consulting, support, and partners to ensure high-quality execution.
• Consistently improved customer experience scores and long-term account growth through proactive engagement and relationship building.
• Played a key role in driving cloud transformation projects, laying the foundation for scalable adoption of Azure and modern workplace solutions.

Jan 1995 – Jan 2004 · 9 yrs · Singapore

• Regional Business Development Manager
• Expanded Reuters’ enterprise information and financial technology solutions across Asia, achieving double-digit growth in new client acquisition.
• Built trusted relationships with C-level executives in banking, asset management, and corporates, positioning Reuters as the preferred provider of real-time market data and risk intelligence.
• Negotiated and closed multi-million-dollar regional contracts, driving adoption of Reuters’ platforms for regulatory compliance, market insights, and trading efficiency.
• Engagement Manager
• Managed strategic client engagements, ensuring seamless deployment and adoption of Reuters’ enterprise solutions.
• Acted as the primary liaison between regional clients and Reuters’ product/technical teams, ensuring client business priorities were reflected in solution delivery.
• Improved client retention and satisfaction by implementing structured engagement frameworks and proactive value delivery reviews.
• Product Specialist / Account Manager
• Supported enterprise clients on Reuters trading, market data, and risk platforms, enabling operational efficiency and better decision-making.
• Delivered customized product demonstrations, training, and adoption programs, helping clients extract maximum business value.
• Consistently exceeded sales and retention targets, building a track record of revenue contribution and client loyalty.