Jan 2022 – Present · 4 yrs 5 mos

• I perform the following duties : Reconciliation: supervise overall daily cash reconciliation activities, perform regular audits on the daily reconciliations, ensure weekly cash counts are undertaken in all cash centers, perform weekly assessments on reconciliation and operational cash controls. Ensure all SOPs and policies are adhered to achieve or even exceed regulatory standards and deliver the desired customer experience. Reporting; advise management on any anomalies noted in reconciliation for immediate and appropriate action, ensure any customer queries on reconciliations are resolved within the shortest time possible, generation of daily reconciliation reports on cash activities, cash deposit machines and atms operations. Key performance indicators monitoring and evaluation. Service level agreements fulfillment by ensuring daily, weekly and monthly targets are achieved. Customer service provision through customer engagement and responsiveness. Supervisory; supervising reconciliation team on daily basis, training on reconciliation operations and processes and conducting performance appraisal. Leading the reconciliation team to ensure we deliver consistently great customer experience. Health and safety, ensure that reconciliation team observe safe working practice as per company policies

Aug 2020 – Dec 2021 · 1 yr 4 mos

• I performed the following duties: Team leadership; supervise and motivate a team of E-Commerce staff, providing guidance and support to ensure daily operational targets are met. Client communication and engagement; serve as the primary point of contact for e-commerce clients, addressing inquiries, resolving issues, and providing regular updates on order status. Performance monitoring; Track key performance indicators such as order accuracy, on-time shipping, and productivity metrics, implementing improvements as needed. Process improvement; continuously evaluate and refine E-commerce fulfillment processes to enhance efficiency, reduce costs, and meet service levels agreements. Revenue generation; ensure revenue growth and retention while ensuring zero losses and claims. Reconciliation; take ownership of reconciliation of dispatched and after sales orders ensuring timely update of packages and Proof of deliveries Reporting; ensure reports are generated to advise clients and management on productivity across the various G4S courier branches.

May 2018 – Jul 2020 · 2 yrs 2 mos

• Receive and deliver customers’ items across the city or town of deployment Raising cash and contracted customer’s waybills and ensuring proper documentation, Ensuring proper weights and charges of each customer item receive, Raising delivery sheets as prove of deliver, Consigning customer items as per the procedure, Counter checking delivery sheets to ensure all details are properly filled,  Accounting for waybills, cash collections and ensuring proper handing over and reconciliation of cash collections, Ensuring accurate documentation of all receipts and deliveries of customers’ items within set procedures,  Sorting of customers’ items to ensure items received have been accurately routed Loading of customers items into the various route vehicles General courier duties as may be directed from time to time.