Oct 2022 – Dec 2025 · 3 yrs 2 mos

• Recipient of the Q1 Majors Challenger (MVP) Award, recognized for outstanding contributions and exemplary performance, commitment to mentoring and leadership in achieving exceptional results.
• Recognized as the regional Subject Matter Expert (SME) in automation, driving innovation and efficiency.
• Dynamically, adapting to the ever-changing landscape of regulations (CCPA, GDPR, etc.), technical nuances, and security remediations. Working alongside diverse and multicultural teams, both externally & internally, to ensure Akamai's products integrate seamlessly with multi-billion-dollar revenue web-based application services.
• 5 years of proven mentorship, increasing the technical understanding of new and existing GSS peers.
• Active member of Ohana (ERG), DevOps tiger team, Ramd, mentor space, and recruitment process.

Apr 2021 – Oct 2022 · 1 yr 6 mos

• Recipient of Q1 Award Winner (MVP) for establishing a standard of excellence and empowering new hires with their goals.
• Trusted end-to-end advisor to customers, managing their entire engagement with the Intelligent Platform and building technical solutions.
• Provide customer feedback and any bug identification on product improvements to drive Akamai product enhancements and strategic roadmap.
• Guiding new hires functionally and technically to be successful at the role, actively listening to their difficulties, and providing tips and tricks to handle tough customers.

Jul 2020 – Apr 2021 · 9 mos

• Accountable for the successful coordination of all aspects of customer projects, including scheduling kick-off meetings, scoping/requirements gathering, detailed analysis, value confirmation, documentation, go-live pre, and post-support. Onboarding new revenue streams while preserving existing ones.
• Co-developed and maintained the staffing and alignment tool that simplified professional service and sales account alignment, giving leadership a holistic overview of all the accounts.

Jun 2018 – Jul 2020 · 2 yrs 1 mo

• Propose technically feasible solutions and set accurate expectations on effort and timelines for integration. Establish success criteria and act as the single point of contact for the customer for all technical issues and project deliverables.
• Work closely with customers and pre-sales teams to manage and implement customer trials.
• Participate in internal projects that help scale the group, implement best practices, and improving methodology and quality of integrations.
• Write scripts in PHP, MySQL, HTML5, CSS, jQuery and JS to support the dashboard and its database. Set up cron-jobs to automate process which require a manual update every week.

Jun 2017 – Sep 2017 · 3 mos · Greater New York City Area

• Splunk Analysis: provided a plane of glass view of raw data collected through Apache log Servers. Created meaningful reports and Visual Graphs for a better understanding of properties created and activated. Real time alerting system which would send emails notifying any disruptions.
• Shadow Operation: Shadowed calls with my mentor on 4 different Akamai Customers. Followed Engagement Managers and Technical Project Managers to understand the roles and responsibilities.
• Technical Primer Certificate: Went through rigorous process of Whiteboard and completed their Technical Primer Certification to be trained as a Technical Project Manager.
• Akamai Web Performance Certified Administrators Course: Successfully completed the course with Akamai.

Jun 2017 – May 2018 · 11 mos · Brooklyn, New York

• Mentored students to understand the course and solve their difficulties.
• Participated in the assessment process and provided timely and appropriate feedback to students to support their learning.