Arjjun Kumaar G M

Associate Consultant

Chennai, Tamil Nadu, India16 yrs 2 mos experience

Key Highlights

Over 14 years of SaaS sales expertise.
Proven track record in customer retention strategies.
Expert in defining GTM KPIs for SaaS products.

Stackforce AI infers this person is a SaaS sales expert with a strong focus on customer success and go-to-market strategies.

Contact

Skills

Core Skills

Go-to-market StrategyCustomer SuccessCustomer Success StrategyGlobal Gtm StrategySales Engineering

Other Skills

API Security TestingApplication SecurityConsultingCustomer EngagementCustomer ExperienceCybersecurityFinanceInformation TechnologyMarketing StrategyOperations ManagementProduct Marketing StrategySMB SalesSales OperationsSales StrategySecurity Consulting

About

Passionate about SaaS products, I bring over 14 years of expertise in B2B Software and Digital Services Sales. Throughout my journey, I've delved into every facet of organizational ecosystems, gaining a profound understanding of key responsibilities across functions. I specialize in providing strategic inputs to define Product Go-To-Market (GTM) KPIs. My impact spans scaling SaaS businesses in diverse domains like Martech, ITSM, Customer Experience & Engagement tools, and Digital & Omnichannel Services (APIs, Microservices & Cloud). I possess a comprehensive understanding of processes that drive revenue streams, identifying opportunities for business growth. A key driver in enhancing customer retention and reducing churn, I excel in pinpointing cross-sell and upsell opportunities within SaaS organizations. My role involves deriving consensus on revenue targets across geographies and products, contributing significantly to target achievements. Diligently reviewing funnel movement and pipeline, I'm adept at steering businesses towards success. Connect with me at +91-9840335774 or arjjun@levo.ai to explore collaborative opportunities. Let's shape the future of SaaS together!

Experience

Levo.ai

API Security Consultant & Customer Champion

Nov 2023 – Present · 2 yrs 4 mos · Chennai, Tamil Nadu, India · Remote

Managing Sales Engineering, Solution Consulting & Customer Success
Demand Generation & Lead Funnel prospecting
Manage customer retention & churn reduction
Customer engagement to provide opportunities for upsell / cross-sell
Gain API Observability & API Security Testing
GTM Strategy and GTM Tooling for effective prospecting and provide technical WIN
CS Strategy and work closely with customes to support them in their success

Go-to-Market StrategyCustomer Success StrategyCustomer SuccessSales EngineeringCustomer ExperienceSolution Consulting

Career break

Career transition

Jul 2023 – Oct 2023 · 3 mos · Chennai, Tamil Nadu, India

Transitioned from being associated with just one product / service to learning to moving to a Consulting role
Had multiple Consulting engagements and benefitted by Consulting for 35+ hours
Different industries and different products at various stages of funding thought me more than what I had learnt in my 5+ years of SaaS & 8+ years of services experience
Gave me the liberty to work and strategize across GTM functions
RevOps was the core learning in this Consulting exercise, helps streamline processes and define KPIs

Netcore cloud

Business Head - Product Experience (PX)

Apr 2022 – Jul 2023 · 1 yr 3 mos · Chennai, Tamil Nadu, India · Remote

Working with functional heads across GTM to reduce and manage CAC, LTV to leverage inbound & balance outbound budgets and improve lead quality in Sales funnel
Keeping CSM Strategy central to the entire Account Mgmt. decision making
Streamlining Sales & AE’s efforts to drive revenue opportunities and pursue qualified leads more efficiently. Leveraging Sales Co-pilot tools to maximize efficiency.

Go-to-Market StrategyMarketing StrategyCustomer Success StrategyStrategySales StrategyCustomer Engagement+1

Freshworks

Solution Consulting (SMB Global - Freshservice)

Oct 2019 – Apr 2022 · 2 yrs 6 mos · Chennai, Tamil Nadu, India · Hybrid

Have worked closely with regional sales and solution consultants to make sure we are moving the prospects across sales funnel and continuously monitoring closures
Working closely with Marketing, SDRs, & Outreach teams to understand competitive landscape and also work on loss reasons to understand sales process improvements & drive KPIs
Provide necessary inputs for GTM Enablements that allows AEs / Sales to provide product insights better and qualify ICPs / buyer persona, which drives better closures

Global GTM StrategySMB SalesSales EngineeringSales OperationsProduct Marketing StrategySolution Consulting