Aug 2023 – Apr 2024 · 8 mos · Mumbai, Maharashtra, India · Remote

• All Things Customer Experience
• Setting up Support process to ensure operational streamlining.
• Setting up Presales and Solutions function
• A lot of learning, some Do's and a lot of Dont's
• Role has been deemed redundant in the organization.

Jan 2023 – Aug 2023 · 7 mos · Mumbai, Maharashtra, India · On-site

• Joined the rocketship of actyv.ai as a Manager - Presales and Solutions for the West Region, India.
• Helping Enterprises Digitally transform and grow their Supply Chain ecosystem with low code, highly configurable SaaS platform with Embedded Pay Later, Insurance, Investment offering.
• Affected by Company wide Layoff

May 2022 – Jan 2023 · 8 mos · Mumbai, Maharashtra, India

• I am part of the Solution Sales Specialist team of Skit where I focus on solving business problems using our Augmented Voice Intelligence Platform to derive better ROI and help scale the business.
• I manage the Solution Consulting and Design for Large Enterprises and for the growth operations here at Skit.
• Skit (formerly Vernacular.ai) is an AI-first SaaS voice automation company that helps enterprises transform customer experience by automating their contact center queries. With over 10 million hours of training data, our product - Vernacular Intelligent Voice Assistant (VIVA) can currently respond in over 16+ languages, covering over 160+ dialects and replicating human-like conversations. We currently serve a variety of enterprise clients across diverse sectors such asBanking and Insurance, Food and Beverage, Consumer Durables, E-commerce, and Travel andTourism. Our customers have been able to streamline their contact center operations, reduce cost and also enhance customer experience & engagement. We have been featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6 and we are a part of the WorldEconomic Forum’s Global Innovators Community. We have also been listed in Forbes 30 Under30 Asia start-ups 2021 for our remarkable industry innovation and recently been awarded ‘TechStartup of the Year’ in Artificial Intelligence 2021 by Entrepreneur India, further underscoring its market dominance and unparalleled expertise.
• Affected by Company wide Layoff

Jul 2021 – May 2022 · 10 mos · Mumbai, Maharashtra, India

• ✔️Responsible for heading and managing the Presales and Solutions for the India and Africa Geography.
• ✔️Assisting customers with the right Omnichannel conversational intelligent virtual assistant (IVA) be it chat or voice, to ensure better ROI, improved customer experience and help attain business goals.
• Haptik is one of the world’s largest Conversational AI companies, having reached over 500 million devices, and processed over 4 billion conversations to date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the CogX 2020 Award for 'Best Covid-19 Innovation' & 'People's choice Covid-19 overall winner', Start-up of the Year - Technology (AI) by Entrepreneur 2020, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include HP, Oyo Rooms, KFC, Tata Group, StarHub, Disney+Hotstar, Zurich Insurance among others.
• Haptik is a part of the Reliance group of companies, who acquired a majority stake in the company in a $100 million deal in April 2019.

Jun 2019 – Jul 2021 · 2 yrs 1 mo · Mumbai, Maharashtra, India

• I was heading the Presales and Solutions for India - West Region. Key activities included, Enterprise Solutions Designing and Consultant for Customer Interaction Management, Contact Center and Video KYC requirements. Focusing on a holistic approach rather than just a point solution.
• Focus Areas: Contact Center Solution, Omnichannel Customer Interaction Management, Customer Onboarding Solution-VideoKYC, Video Contact Center, Voice Bot and Chat Bot Solutions.

Dec 2018 – Jun 2019 · 6 mos · Mumbai, Maharashtra, India

• PreSales Solutions Consultant - West Region
• Focus Areas: ITSM, Availability Management, Hardware Asset Management, Software Asset Management, IT Orchestration

Oct 2014 – Oct 2018 · 4 yrs

• Pre-Sales and Solutions Design of ESM Tools - ServiceNow and Symphony Summit.
• Focus areas were ITSM, ITAM, ITOM, SAM, Availability Management.

Jul 2011 – Sep 2014 · 3 yrs 2 mos