Jared B.

CEO

San Francisco, California, United States13 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led successful customer success initiatives at Postman.
Built JFrog's Customer Success organization from scratch.
Achieved 164% NRR growth at JFrog.

Stackforce AI infers this person is a SaaS Customer Success Leader with extensive experience in technical account management.

Contact

jared.boynton@gmail.com LinkedIn

Skills

Core Skills

Customer SuccessTechnical Account ManagementProgram ManagementAccount ManagementSales Management

Other Skills

Technical DeliveryCI/CD IntegrationCloud InfrastructureAPI Development WorkflowsOperationalization StrategiesDevOps MindsetsKPI TrackingCustomer AdvocacyGo-to-Market StrategyCustomer Success OrganizationCustomer Marketing ProgramProcess Gap IdentificationCustomer MarketingTechnical SessionsStrategic Account Growth

About

Jared leads the Enterprise Customer Success Organization at Postman, utilizing 10+ years of President’s Club-level performance in technical account management and customer success to foster an iterative and collaborative approach to customer adoption. I love my work and the people I do it with. I've had the privilege to work with extremely talented leaders in engineering, partnership/integration, procurement and legal at all levels within FAANG, Fortune 500 forerunners, AAA game studios, public sector powerhouses, classified defense contractors, and more. I consider myself a passionate and seasoned industry veteran with an intricate understanding of DevSecOps culture and infrastructure, agile methodologies, project management, and technical discovery. At a professional level, I truly enjoy storytelling, teaching, building deep relationships, and copywriting. Personally, I'm a PC-building hobbyist, a huge movie and anime buff, and a fan of martial arts. Email: Jared.boynton@gmail.com Core Competencies: Preparing Customer and Revenue orgs for Public Offering Developing effective teams Customer empathy and advocacy Compelling storytelling Technical writing, copywriting and editing Comprehensive technical discovery Strategic account planning and onboarding Data driven pattern analysis and iterative improvement Hiring

Experience

13 yrs 11 mos

Total Experience

3 yrs 5 mos

Average Tenure

4 yrs 7 mos

Current Experience

Postman

3 roles

Head of CS Engineering

Dec 2025 – Present · 5 mos

Building the founding team of value engineers who do hands-on technical delivery with enterprise customers - integrating Postman into CI/CD, VCS, and cloud infrastructure, activating product value, and quantifying outcomes that turn Postman into critical, deeply-integrated development infrastructure.
Crafting, from the ground up, a global, rapid-response technical org that turns adoption challenges into deep engineering partnerships.

Technical DeliveryCI/CD IntegrationCloud InfrastructureCustomer SuccessTechnical Account Management

Sr. Director, Enterprise and Strategic Customer Success

Promoted

Mar 2023 – Dec 2025 · 2 yrs 9 mos

Leading Enterprise and Strategic Customer Success for Postman’s post-sale organization; consulting customers on reimagining API development workflows at scale.
Direct reports included leaders across Postman's Enterprise (dedicated resource) and Digital CS (pooled resource) programs.
Primarily focused on final polish and real-world execution of operationalization strategies for multiple Customer Success programs during a major transition towards exponential scalability of Postman's CS org.
Effectively translated DevOps mindsets (Agile methodologies, CI/CD, Open-source culture, modularity) to people and program management.

API Development WorkflowsOperationalization StrategiesDevOps MindsetsCustomer SuccessProgram Management

Manager - Enterprise Customer Success

Oct 2021 – Mar 2023 · 1 yr 5 mos

Led a team of Strategic CSMs responsible for guiding Postman's high-value customers through their platform adoption journey, driving improved time-to-value, adoption, renewal and expansion.
Operating under Postman’s Enterprise product organization, worked to define a new direction for the Postman Platform via merging product feedback with the company vision.
Defined and managed the implementation of standardized KPI tracking across Enterprise CS, with a strong focus on how to quantify and monitor customer maturity and relationship strength
Sponsored Customer Advocacy efforts in conjunction with key customers: case studies, Postman presence at customer conferences, customer-led workshops and testimonials at Postman events, blog posts, and other content driven by customer stories
Collaborated with other Postman leaders in Sales, Solutions Engineering, and Product Marketing to craft and deliver a unified go-to-market strategy for Postman Enterprise

KPI TrackingCustomer AdvocacyGo-to-Market StrategyCustomer SuccessAccount Management

Jfrog

Customer Success Leader

Sep 2019 – Oct 2021 · 2 yrs 1 mo · Atlanta Metropolitan Area

Built JFrog's Atlanta Customer Success organization from the ground up to address the needs of our key strategic customers.
Responsible for 164% NRR growth across a book of 400+ of JFrog’s most valuable strategic accounts, including teams at Facebook, Twitter, SpaceX, Netflix, Uber, NASA, Qualtrics, the Bill & Melinda Gates Foundation, the Department of Defense, and others.
Served as the leadership sponsor on key deals at strategic accounts.
Partnered with Product, R&D, Support, Marketing and Legal to identify and solve process gaps.
Designed a customer-marketing program that JFrog deployed across the Customer Success organization, generating 150+ monthly technical sessions and generating millions in net new opportunities. I led this project as key content contributor and copywriter, working with Product and Marketing teams for revisions.
Helped to guide JFrog through its journey to become the first public DevOps company.

Customer Success OrganizationCustomer Marketing ProgramProcess Gap IdentificationCustomer SuccessAccount Management

Avolin

Strategic Account Manager

Jan 2017 – Sep 2019 · 2 yrs 8 mos · Atlanta Metropolitan Area

fka. Aptean. Outside/Remote role.
Accountable for strategic account growth for CRM, ERP, IT and Supply Chain customers. Key customers in public sector, healthcare, marketing, and manufacturing.
Managed a portfolio of 150+ enterprise level businesses across the US, Canada, and Europe.
Established business relationships with C-level executives within client organizations.
Developed strategic account plans and assured customer satisfaction on assigned key accounts.
Created and negotiated custom contracts for client business applications and services.
Identified upsell and cross-sell opportunities and effectively communicated these to clients via structured success plans.
Served as a lead on the account team, with responsibility of training and coaching team members.
Managed partner relations with Canadian resellers.

Strategic Account GrowthCustomer SatisfactionContract NegotiationAccount ManagementCustomer Success

Comcast

2 roles

Senior Channel Manager - Retail Partnerships

Promoted

Mar 2014 – Jan 2017 · 2 yrs 10 mos

Responsible for incremental revenue growth derived from 35+ big box and SMB reseller organizations in the retail sector. Resellers included Best Buy, Verizon, Target, Brandsmart, Sears, Appliance Rental Depot.
Facilitated prospecting and onboarding of new Comcast Authorized Dealers.
Established cadence with stakeholders to evaluate the impact of third-party sales on profitability.
Managed reseller expectations, training new agents within client organizations on the entire suite of Comcast solutions.
Provided operational and escalatory support to achieve sales targets and ensure customer retention.
Consistently achieved performance metrics, earning recognition as a top 5% performer in 2016.

Revenue GrowthSales TrainingOperational SupportSales ManagementCustomer Success

Partner Channel Sales - Retail

Jun 2012 – Mar 2014 · 1 yr 9 mos

Responsible for prospecting and attaining new lines of business in third-party big box retail stores via direct and indirect sales.
Implemented sales strategies and incentives to drive customer acquisition, resulting in designation as a top 10% achiever in 2013.
Organized training sessions for indirect channel partners and staff regarding product and services, systems, processes, revenue and profitability, and commission structures.

Sales StrategiesTraining SessionsSales Management