Aug 2022 – Mar 2024 · 1 yr 7 mos · Ahmedabad, Gujarat, India · On-site

• ● 𝗟𝗲𝗮𝗱 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗮𝗻𝗱 𝗩𝗶𝘀𝗶𝗼𝗻: Define and articulate the product vision and strategy in alignment with the company's overall goals, ensuring a customer-centric approach.
• ● 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to drive product development and ensure seamless execution.
• ● 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗮𝗻𝗱 𝗠𝗮𝗿𝗸𝗲𝘁 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵: Conduct in-depth market analysis and customer research to identify opportunities for new products and enhancements, ensuring a competitive edge.
• ● 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗥𝗼𝗮𝗱𝗺𝗮𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Develop and maintain a comprehensive product roadmap, prioritizing features and initiatives based on business impact, customer needs, and technical feasibility.
• ● 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Act as the primary point of contact for all product-related communications, providing regular updates to stakeholders and aligning product goals with business objectives.
• ● 𝗨𝘀𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗙𝗼𝗰𝘂𝘀: Ensure that product designs are intuitive, user-friendly, and provide a seamless user experience, resulting in high customer satisfaction and engagement.
• ● 𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗠𝗮𝗸𝗶𝗻𝗴: Utilize data analytics and customer feedback to make informed decisions about product features and improvements.
• ● 𝗕𝘂𝗱𝗴𝗲𝘁 𝗮𝗻𝗱 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Manage product budgets and resources effectively, optimizing for cost efficiency while delivering high-quality outcomes.
• ● 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Lead, mentor, and inspire the product management team, fostering a culture of innovation and collaboration.
• ● 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 𝗮𝗻𝗱 𝗞𝗣𝗜𝘀: Establish and track key performance indicators (KPIs) to measure the success of products and make data-driven adjustments to achieve business goals.

Feb 2018 – Aug 2019 · 1 yr 6 mos · Port Elizabeth Area, South Africa · On-site

• ● Develop goals and objectives that tend to the growth and prosperity of the company.
• ● Design and develop a scope of software to implement business strategies to promote the attainment of goals.
• ● Maintain relationships with partners/vendors/suppliers.
• ● Ensure resource availability and allocation, Evaluate and assess the result of Product conversions.
• ● Implement and manage change when necessary to meet Product outputs to reach maximum client expectations.
• ● Meet budgetary objectives and adjust product & Project constraints based on financial analysis.
• ● Develop comprehensive product & Project plans to be shared with clients as well as other staff members.
• ● Delegate product & project tasks based on junior staff members’ individual strengths, skill sets, and experience levels.
• ● Meet with clients and stakeholders to take detailed ordering briefs and clarify specific requirements of modules on the product & project.

Sep 2014 – Jan 2018 · 3 yrs 4 mos · Surat Area, India

• Client On-Boarding & Support team’s objective is to be the sole interface and software development for new clients with a company and manage standard sensitive accounts. The goal, for this team, is to ensure a global level and consistent “the first service” is rendered to the clients.
• Key Responsibilities / Duties:
• ● Responsibilities include but are not limited to and Coordination of the software development process
• ● Ensure team deadlines are met
• ● Establish and implement policies and procedures
• ● Help to prioritize responsibilities for the team
• ● Resolve problems and escalate as needed
• ● ...and manage client and business partner relationships
• ● Review work prepared by direct reports, investment restriction monitoring, ensuring that accurate records are maintained for all clients
• ● Responding to queries from partners and clients, management of complaint, breach, and incident reporting
• ● Conduct regular one-on-one meetings with direct reports; interview, hire, orient, and train employees; prepare and deliver performance reviews
• ● Ensure that policies and procedures are followed consistently and highlight necessary amendments
• ● Communicate to team the mission and goals of business unit and what is expected from them to achieve these results. Facilitate direct reports in reaching their professional goals
• ● Coordinate and complete all assigned client reports and client service requests in conjunction with Sales & Service, development, Investment Centers, Marketing, Compliance, and other departments where necessary
• ● Encourage team and leverage technology systems and tools for report rendering, task management, execution, and delivery
• ● Time and resource management of the team
• ● Eye for detail to deliver service excellence and KPI fulfillment for complex, continuously on, and blighted activity.

Jul 2012 – Aug 2014 · 2 yrs 1 mo · Bhilad, Gujarat

• ● Discuss with staff and clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• ● Quality analysis for the project delivering.
• ● Provide support, including procedural documentation and relevant reports
• ● Support the roll-out of new applications
• ● Respond within agreed time limits to call-outs
• ● Work continuously on a task until completion (or referral to third parties, if appropriate)
• ● Rapidly establish a good working relationship with customers and other professionals, such as software developers
• ● Preparing reports and analyzing data to assist management as they determine the company
• goals.
• ● Working with management team members to support agents and maximize customer satisfaction.