Jay Dalal (Ninja Planner)

CEO

Ahmedabad, Gujarat, India13 yrs 9 mos experience
Highly Stable

Key Highlights

  • Over 13 years of progressive experience in digital project management.
  • Successfully led Agile and Waterfall projects for top industries.
  • Expertise in compliance management and stakeholder communication.
Stackforce AI infers this person is a Digital Project and Product Management expert in SaaS and technology sectors.

Contact

Skills

Core Skills

Digital Project & Product ManagementCompliance ManagementProduct ManagementProduct StrategyProject Management

Other Skills

Account ManagementAgileAgile MethodologiesAnalytical SkillsBudget ManagementBusiness DevelopmentBusiness WritingChange ManagementClient OnboardingClient RelationsCommunicationCross-functional Team LeadershipCustomer SupportDocumentationElectronics

About

โœฆ ๐–ถ๐—‚๐—๐— ๐—ˆ๐—๐–พ๐—‹ ๐Ÿฃ๐Ÿฅ ๐—’๐–พ๐–บ๐—‹๐—Œ ๐—ˆ๐–ฟ ๐—‰๐—‹๐—ˆ๐—€๐—‹๐–พ๐—Œ๐—Œ๐—‚๐—๐–พ ๐–พ๐—‘๐—‰๐–พ๐—‹๐—‚๐–พ๐—‡๐–ผ๐–พ ๐–บ๐—Œ ๐–บ ๐–ฃ๐—‚๐—€๐—‚๐—๐–บ๐—… ๐–ฏ๐—‹๐—ˆ๐–ฝ๐—Ž๐–ผ๐— & ๐–ฏ๐—‹๐—ˆ๐—ƒ๐–พ๐–ผ๐— ๐–ฌ๐–บ๐—‡๐–บ๐—€๐–พ๐—‹, ๐–จ ๐—๐–บ๐—๐–พ ๐—Œ๐—Ž๐–ผ๐–ผ๐–พ๐—Œ๐—Œ๐–ฟ๐—Ž๐—…๐—…๐—’ ๐—…๐–พ๐–ฝ ๐– ๐—€๐—‚๐—…๐–พ ๐–บ๐—‡๐–ฝ ๐–ถ๐–บ๐—๐–พ๐—‹๐–ฟ๐–บ๐—…๐—… ๐—‰๐—‹๐—ˆ๐—ƒ๐–พ๐–ผ๐—๐—Œ ๐–ฟ๐—ˆ๐—‹ ๐—๐—ˆ๐—‰ ๐—‚๐—‡๐–ฝ๐—Ž๐—Œ๐—๐—‹๐—‚๐–พ๐—Œ, ๐–บ๐—€๐–พ๐—‡๐–ผ๐—‚๐–พ๐—Œ, ๐–บ๐—‡๐–ฝ ๐–ฅ๐—ˆ๐—‹๐—๐—Ž๐—‡๐–พ ๐Ÿง๐Ÿข๐Ÿข ๐–ผ๐—…๐—‚๐–พ๐—‡๐—๐—Œ. โœฆ ๐–ฌ๐—’ ๐–พ๐—‘๐—‰๐–พ๐—‹๐—๐—‚๐—Œ๐–พ ๐—‚๐—‡๐–ผ๐—…๐—Ž๐–ฝ๐–พ๐—Œ ๐–ฃ๐—‚๐—€๐—‚๐—๐–บ๐—… ๐–ฏ๐—‹๐—ˆ๐–ฝ๐—Ž๐–ผ๐— & ๐–ฏ๐—‹๐—ˆ๐—ƒ๐–พ๐–ผ๐— ๐–ฆ๐—ˆ๐—๐–พ๐—‹๐—‡๐–บ๐—‡๐–ผ๐–พ, ๐–ฆ๐—…๐—ˆ๐–ป๐–บ๐—… ๐–ฃ๐–พ๐—…๐—‚๐—๐–พ๐—‹๐—’, ๐–ข๐—‹๐—ˆ๐—Œ๐—Œ-๐–ฅ๐—Ž๐—‡๐–ผ๐—๐—‚๐—ˆ๐—‡๐–บ๐—… & ๐–ข๐—‹๐—ˆ๐—Œ๐—Œ-๐–ข๐—ˆ๐—Ž๐—‡๐—๐—‹๐—’ ๐–ณ๐–พ๐–บ๐—† ๐–ซ๐–พ๐–บ๐–ฝ๐–พ๐—‹๐—Œ๐—๐—‚๐—‰, ๐–ฏ๐—‹๐—ˆ๐—ƒ๐–พ๐–ผ๐— ๐–ฅ๐—‚๐—‡๐–บ๐—‡๐–ผ๐—‚๐–บ๐—…๐—Œ, ๐–บ๐—‡๐–ฝ ๐–ฑ๐–พ๐—Œ๐—ˆ๐—Ž๐—‹๐–ผ๐–พ ๐–ฌ๐–บ๐—‡๐–บ๐—€๐–พ๐—†๐–พ๐—‡๐—. โœฆ ๐‘ช๐’๐’“๐’† ๐‘บ๐’‘๐’†๐’„๐’Š๐’‚๐’๐’•๐’Š๐’†๐’”: - ๐–ฃ๐—‚๐—€๐—‚๐—๐–บ๐—… ๐–ฏ๐—‹๐—ˆ๐–ฝ๐—Ž๐–ผ๐— & ๐–ฏ๐—‹๐—ˆ๐—ƒ๐–พ๐–ผ๐— ๐–ฌ๐–บ๐—‡๐–บ๐—€๐–พ๐—†๐–พ๐—‡๐— - ๐–ข๐—…๐—‚๐–พ๐—‡๐— ๐–ข๐—ˆ๐—ˆ๐—‹๐–ฝ๐—‚๐—‡๐–บ๐—๐—‚๐—ˆ๐—‡ & ๐–ฒ๐—๐–บ๐—„๐–พ๐—๐—ˆ๐—…๐–ฝ๐–พ๐—‹ ๐–ฌ๐–บ๐—‡๐–บ๐—€๐–พ๐—†๐–พ๐—‡๐— - ๐–ฏ๐—‹๐—ˆ๐–ผ๐–พ๐—Œ๐—Œ & ๐–ฑ๐–พ๐—Œ๐—ˆ๐—Ž๐—‹๐–ผ๐–พ ๐–ฌ๐–บ๐—‡๐–บ๐—€๐–พ๐—†๐–พ๐—‡๐— - ๐–ฏ๐—ˆ๐—…๐—‚๐–ผ๐—’ ๐–บ๐—‡๐–ฝ ๐–ฏ๐—‹๐—ˆ๐–ผ๐–พ๐–ฝ๐—Ž๐—‹๐–พ ๐–ฃ๐–พ๐—๐–พ๐—…๐—ˆ๐—‰๐—†๐–พ๐—‡๐— - ๐–ฒ๐—๐—‹๐—ˆ๐—‡๐—€ ๐—‚๐—‡๐—๐–พ๐—‹๐—‰๐–พ๐—‹๐—Œ๐—ˆ๐—‡๐–บ๐—… ๐–บ๐—‡๐–ฝ ๐–ผ๐—ˆ๐—†๐—†๐—Ž๐—‡๐—‚๐–ผ๐–บ๐—๐—‚๐—ˆ๐—‡ ๐—Œ๐—„๐—‚๐—…๐—…๐—Œ - ๐–ข๐—ˆ๐—†๐—‰๐—…๐—‚๐–บ๐—‡๐–ผ๐–พ ๐–ฌ๐–บ๐—‡๐–บ๐—€๐–พ๐—†๐–พ๐—‡๐— โœฆ ๐—–๐—ฒ๐—ฟ๐˜๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€ & ๐—ฆ๐—ธ๐—ถ๐—น๐—น๐˜€: - ๐—–๐—ฒ๐—ฟ๐˜๐—ถ๐—ณ๐—ถ๐—ฒ๐—ฑ ๐—ฃ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜ ๐—ฃ๐—ฟ๐—ผ๐—ณ๐—ฒ๐˜€๐˜€๐—ถ๐—ผ๐—ป๐—ฎ๐—น (๐—ฃ๐— ๐—ฃ): Extensive experience in Digital Project & Product Planning, Scope, Risk, and Quality Management. - ๐—–๐—ฒ๐—ฟ๐˜๐—ถ๐—ณ๐—ถ๐—ฒ๐—ฑ ๐—ฆ๐—ฐ๐—ฟ๐˜‚๐—บ ๐— ๐—ฎ๐˜€๐˜๐—ฒ๐—ฟ (๐—–๐—ฆ๐— ) - ๐—ฃ๐—ฟ๐—ผ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐˜๐—ถ๐˜€๐—ฒ: Defined and monitored various process initiatives; conducted Digital Product Management reviews and Quality Audits. - ๐—˜๐˜…๐—ฐ๐—ฒ๐—ฝ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—–๐—ผ๐—บ๐—บ๐˜‚๐—ป๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: Proficient in both oral and written communication within teams and in client coordination. Experienced in delivering interactive training sessions for large audiences. - ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ: Successfully managed cross-functional teams of 300+ members, achieving project goals effectively.

Experience

13 yrs 9 mos
Total Experience
2 yrs 3 mos
Average Tenure
2 yrs 3 mos
Current Experience

Mobiiworld

2 roles

Head Of Projects

Promoted

Mar 2024 โ€“ Present ยท 2 yrs 3 mos ยท Dubai, United Arab Emirates ยท On-site

  • โ— ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ ๐—ฎ๐—ป๐—ฑ ๐—ผ๐˜ƒ๐—ฒ๐—ฟ๐˜€๐—ฒ๐—ฒ all project management activities, ensuring alignment with organizational goals and strategic objectives.
  • โ— ๐——๐—ฒ๐˜ƒ๐—ฒ๐—น๐—ผ๐—ฝ ๐—ฎ๐—ป๐—ฑ ๐—ถ๐—บ๐—ฝ๐—น๐—ฒ๐—บ๐—ฒ๐—ป๐˜ project management frameworks and methodologies (Agile, Waterfall) to ensure successful delivery of projects.
  • โ— ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ ๐—ฝ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜ ๐˜€๐—ฐ๐—ผ๐—ฝ๐—ฒ, ๐˜๐—ถ๐—บ๐—ฒ๐—น๐—ถ๐—ป๐—ฒ๐˜€, ๐—ฎ๐—ป๐—ฑ ๐—ฏ๐˜‚๐—ฑ๐—ด๐—ฒ๐˜๐˜€, ensuring projects are completed on time and within budget.
  • โ— ๐—–๐—ผ๐—ผ๐—ฟ๐—ฑ๐—ถ๐—ป๐—ฎ๐˜๐—ฒ ๐—ฎ๐—ป๐—ฑ ๐—น๐—ฒ๐—ฎ๐—ฑ cross-functional and cross-country teams, fostering collaboration and accountability.
  • โ— ๐— ๐—ผ๐—ป๐—ถ๐˜๐—ผ๐—ฟ ๐—ฝ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜ ๐—ฝ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฒ๐˜€๐˜€ and performance, identifying and mitigating risks and issues as they arise.
  • โ— ๐—˜๐—ป๐˜€๐˜‚๐—ฟ๐—ฒ ๐—ฒ๐—ณ๐—ณ๐—ฒ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ฐ๐—ผ๐—บ๐—บ๐˜‚๐—ป๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป across all stakeholders, providing regular updates and facilitating decision-making processes.
  • โ— ๐—–๐—ผ๐—ป๐—ฑ๐˜‚๐—ฐ๐˜ ๐—ฝ๐—ผ๐˜€๐˜-๐—ฝ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜ ๐—ฒ๐˜ƒ๐—ฎ๐—น๐˜‚๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€ to assess outcomes and identify areas for improvement.
  • โ— ๐——๐—ฒ๐˜ƒ๐—ฒ๐—น๐—ผ๐—ฝ ๐—ฎ๐—ป๐—ฑ ๐—ถ๐—บ๐—ฝ๐—น๐—ฒ๐—บ๐—ฒ๐—ป๐˜ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ถ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—ฝ๐—ผ๐—น๐—ถ๐—ฐ๐—ถ๐—ฒ๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—ฝ๐—ฟ๐—ผ๐—ฐ๐—ฒ๐—ฑ๐˜‚๐—ฟ๐—ฒ๐˜€ to ensure adherence to legal, regulatory, and industry standards.
  • โ— ๐— ๐—ผ๐—ป๐—ถ๐˜๐—ผ๐—ฟ ๐—ฎ๐—ป๐—ฑ ๐—ฒ๐˜ƒ๐—ฎ๐—น๐˜‚๐—ฎ๐˜๐—ฒ compliance activities, identifying areas of non-compliance and implementing corrective actions.
  • โ— ๐—˜๐—ป๐˜€๐˜‚๐—ฟ๐—ฒ ๐˜๐—ต๐—ฎ๐˜ ๐—ฝ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜๐˜€ ๐—ฎ๐—ฑ๐—ต๐—ฒ๐—ฟ๐—ฒ ๐˜๐—ผ ๐—ฟ๐—ฒ๐—ด๐˜‚๐—น๐—ฎ๐˜๐—ผ๐—ฟ๐˜† ๐—ฟ๐—ฒ๐—พ๐˜‚๐—ถ๐—ฟ๐—ฒ๐—บ๐—ฒ๐—ป๐˜๐˜€, including data protection, safety standards, and industry-specific regulations.
  • โ— ๐—–๐—ผ๐—ป๐—ฑ๐˜‚๐—ฐ๐˜ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ถ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—ฎ๐˜‚๐—ฑ๐—ถ๐˜๐˜€ and reviews to assess the effectiveness of compliance programs and controls.
  • โ— ๐—ฃ๐—ฟ๐—ผ๐˜ƒ๐—ถ๐—ฑ๐—ฒ ๐˜๐—ฟ๐—ฎ๐—ถ๐—ป๐—ถ๐—ป๐—ด ๐—ฎ๐—ป๐—ฑ ๐—ด๐˜‚๐—ถ๐—ฑ๐—ฎ๐—ป๐—ฐ๐—ฒ to teams on compliance-related matters, fostering a culture of compliance within the organization.
  • โ— ๐—ฅ๐—ฒ๐—ฝ๐—ผ๐—ฟ๐˜ ๐—ผ๐—ป ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ถ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐˜€๐˜๐—ฎ๐˜๐˜‚๐˜€ to senior management, highlighting any risks and recommending strategies for continuous improvement.
Project ManagementAgileWaterfallCompliance ManagementStakeholder ManagementDigital Project & Product Management

General Manager & Senior Project Manager

Aug 2019 โ€“ Aug 2022 ยท 3 yrs ยท Dubai, United Arab Emirates ยท On-site

  • โ— Project Planning and tracking - Monitoring of detailed module-level/Project level Plan, Resource Plan, Coordination with Client and the various teams involved to ensure delivery as per schedule.
  • โ— Organize and coordinate a team in ways that ensure maximum productivity.
  • โ— Track Project performance, specifically to analyze the successful completion of short and long-term goals.
  • โ— Coordinate internal resources and third parties/vendors for the flawless execution of Project deployment.
  • โ— Assist in the definition of Project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • โ— Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • โ— Conduct, regular interval reviews for a team member.
Project PlanningTeam CoordinationResource ManagementProject Management

Medianv

Head of Product

Aug 2022 โ€“ Mar 2024 ยท 1 yr 7 mos ยท Ahmedabad, Gujarat, India ยท On-site

  • โ— ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ ๐—ฃ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜ ๐—ฆ๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜† ๐—ฎ๐—ป๐—ฑ ๐—ฉ๐—ถ๐˜€๐—ถ๐—ผ๐—ป: Define and articulate the product vision and strategy in alignment with the company's overall goals, ensuring a customer-centric approach.
  • โ— ๐—–๐—ฟ๐—ผ๐˜€๐˜€-๐—™๐˜‚๐—ป๐—ฐ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ: Collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to drive product development and ensure seamless execution.
  • โ— ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฎ๐—ป๐—ฑ ๐— ๐—ฎ๐—ฟ๐—ธ๐—ฒ๐˜ ๐—ฅ๐—ฒ๐˜€๐—ฒ๐—ฎ๐—ฟ๐—ฐ๐—ต: Conduct in-depth market analysis and customer research to identify opportunities for new products and enhancements, ensuring a competitive edge.
  • โ— ๐—ฃ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜ ๐—ฅ๐—ผ๐—ฎ๐—ฑ๐—บ๐—ฎ๐—ฝ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜: Develop and maintain a comprehensive product roadmap, prioritizing features and initiatives based on business impact, customer needs, and technical feasibility.
  • โ— ๐—ฆ๐˜๐—ฎ๐—ธ๐—ฒ๐—ต๐—ผ๐—น๐—ฑ๐—ฒ๐—ฟ ๐—–๐—ผ๐—บ๐—บ๐˜‚๐—ป๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: Act as the primary point of contact for all product-related communications, providing regular updates to stakeholders and aligning product goals with business objectives.
  • โ— ๐—จ๐˜€๐—ฒ๐—ฟ ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—™๐—ผ๐—ฐ๐˜‚๐˜€: Ensure that product designs are intuitive, user-friendly, and provide a seamless user experience, resulting in high customer satisfaction and engagement.
  • โ— ๐——๐—ฎ๐˜๐—ฎ-๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ๐—ป ๐——๐—ฒ๐—ฐ๐—ถ๐˜€๐—ถ๐—ผ๐—ป ๐— ๐—ฎ๐—ธ๐—ถ๐—ป๐—ด: Utilize data analytics and customer feedback to make informed decisions about product features and improvements.
  • โ— ๐—•๐˜‚๐—ฑ๐—ด๐—ฒ๐˜ ๐—ฎ๐—ป๐—ฑ ๐—ฅ๐—ฒ๐˜€๐—ผ๐˜‚๐—ฟ๐—ฐ๐—ฒ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜: Manage product budgets and resources effectively, optimizing for cost efficiency while delivering high-quality outcomes.
  • โ— ๐—ง๐—ฒ๐—ฎ๐—บ ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ ๐—ฎ๐—ป๐—ฑ ๐——๐—ฒ๐˜ƒ๐—ฒ๐—น๐—ผ๐—ฝ๐—บ๐—ฒ๐—ป๐˜: Lead, mentor, and inspire the product management team, fostering a culture of innovation and collaboration.
  • โ— ๐—ฃ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐— ๐—ผ๐—ป๐—ถ๐˜๐—ผ๐—ฟ๐—ถ๐—ป๐—ด ๐—ฎ๐—ป๐—ฑ ๐—ž๐—ฃ๐—œ๐˜€: Establish and track key performance indicators (KPIs) to measure the success of products and make data-driven adjustments to achieve business goals.
Product StrategyMarket ResearchStakeholder CommunicationUser ExperienceBudget ManagementProduct Management

Morcla solutions

Project Manager & Business Manager

Feb 2018 โ€“ Aug 2019 ยท 1 yr 6 mos ยท Port Elizabeth Area, South Africa ยท On-site

  • โ— Develop goals and objectives that tend to the growth and prosperity of the company.
  • โ— Design and develop a scope of software to implement business strategies to promote the attainment of goals.
  • โ— Maintain relationships with partners/vendors/suppliers.
  • โ— Ensure resource availability and allocation, Evaluate and assess the result of Product conversions.
  • โ— Implement and manage change when necessary to meet Product outputs to reach maximum client expectations.
  • โ— Meet budgetary objectives and adjust product & Project constraints based on financial analysis.
  • โ— Develop comprehensive product & Project plans to be shared with clients as well as other staff members.
  • โ— Delegate product & project tasks based on junior staff membersโ€™ individual strengths, skill sets, and experience levels.
  • โ— Meet with clients and stakeholders to take detailed ordering briefs and clarify specific requirements of modules on the product & project.
Goal DevelopmentScope DesignVendor ManagementChange ManagementProject Management

Ezee technosys pvt. ltd.

Team Leader - Product On-boarding

Sep 2014 โ€“ Jan 2018 ยท 3 yrs 4 mos ยท Surat Area, India

  • Client On-Boarding & Support teamโ€™s objective is to be the sole interface and software development for new clients with a company and manage standard sensitive accounts. The goal, for this team, is to ensure a global level and consistent โ€œthe first serviceโ€ is rendered to the clients.
  • Key Responsibilities / Duties:
  • โ— Responsibilities include but are not limited to and Coordination of the software development process
  • โ— Ensure team deadlines are met
  • โ— Establish and implement policies and procedures
  • โ— Help to prioritize responsibilities for the team
  • โ— Resolve problems and escalate as needed
  • โ— ...and manage client and business partner relationships
  • โ— Review work prepared by direct reports, investment restriction monitoring, ensuring that accurate records are maintained for all clients
  • โ— Responding to queries from partners and clients, management of complaint, breach, and incident reporting
  • โ— Conduct regular one-on-one meetings with direct reports; interview, hire, orient, and train employees; prepare and deliver performance reviews
  • โ— Ensure that policies and procedures are followed consistently and highlight necessary amendments
  • โ— Communicate to team the mission and goals of business unit and what is expected from them to achieve these results. Facilitate direct reports in reaching their professional goals
  • โ— Coordinate and complete all assigned client reports and client service requests in conjunction with Sales & Service, development, Investment Centers, Marketing, Compliance, and other departments where necessary
  • โ— Encourage team and leverage technology systems and tools for report rendering, task management, execution, and delivery
  • โ— Time and resource management of the team
  • โ— Eye for detail to deliver service excellence and KPI fulfillment for complex, continuously on, and blighted activity.
Client OnboardingTeam ManagementPolicy ImplementationProduct Management

Smit consultancy

Project Coordinator

Jul 2012 โ€“ Aug 2014 ยท 2 yrs 1 mo ยท Bhilad, Gujarat

  • โ— Discuss with staff and clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • โ— Quality analysis for the project delivering.
  • โ— Provide support, including procedural documentation and relevant reports
  • โ— Support the roll-out of new applications
  • โ— Respond within agreed time limits to call-outs
  • โ— Work continuously on a task until completion (or referral to third parties, if appropriate)
  • โ— Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • โ— Preparing reports and analyzing data to assist management as they determine the company
  • goals.
  • โ— Working with management team members to support agents and maximize customer satisfaction.
Quality AnalysisDocumentationCustomer Support

Education

Indira Gandhi National Open University

Masterโ€™s Degree โ€” Information Technology Project Management

Jan 2014 โ€“ Jan 2017

Sarvajanik College of Engineering & Technology

Bachelorโ€™s Degree

Jan 2008 โ€“ Jan 2012

N.V.Dhamanvala High School, Surat

High School โ€” Science

Jan 2003 โ€“ Jan 2008

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