Jul 2025 – Present · 10 mos · Cary, North Carolina, United States · Hybrid

• Expansion Intelligence for Customer Success
• As a CSM, I always knew the right move, but I struggled to find the NEXT right move.
• So, I built Renubu, the tool I wish I had existed.
• We take all the chaos (renewals, expansions, at-risk accounts, and 10,000 other things) and distill it into one thing:
• Do. This. Next.
• No dashboards. No busywork. Just the right play, for the ideal customer, at the perfect time.
• Currently seeking design partners who are ready for something a little different.
• Let's chat!

Jul 2024 – Jul 2025 · 1 yr · Virginia Beach, Virginia, United States · Hybrid

• Led enterprise Customer Success team, owning customer journey, churn, and renewals.

Nov 2023 – Present · 2 yrs 6 mos · Raleigh-Durham-Chapel Hill Area · Hybrid

• AI Visibility Intelligence. We measure whether AI recommends your brand and help you fix it when it doesn't.
• One-third of search queries now start in AI, with 5x the conversion rate of traditional search. Most companies have no idea how they show up. We built a GEO platform that measures, composes, and publishes, all from one place.
• Currently serving enterprise clients with monthly AI Visibility Reports, content recommendations, and distribution.
• fancyrobot.ai

Feb 2022 – Oct 2022 · 8 mos · Austin, Texas Metropolitan Area · Remote

• Ran GTM for a DevOps platform startup founded by ex-Github CTO

Jan 2022 – May 2024 · 2 yrs 4 mos · Raleigh-Durham-Chapel Hill Area

• Accepting limited new clients on a case-by-case basis ***
• GTM Consulting helps early to growth stage technology companies optimize their go-to-market practices. Our specialties are helping early stage companies get to $1M in ARR by implementing sales best practices and growth stage companies maximize NRR through establishing a revenue-centric center of excellence in Customer Success.

Jul 2021 – Jul 2021 · 0 mo

Jul 2021 – Jul 2021 · 0 mo

Apr 2021 – Apr 2021 · 0 mo

Mar 2021 – Mar 2021 · 0 mo

• Scalewise provides unique access to world class Scale Coaches, Consulting Partners & Fractional Leaders to help accelerate the growth of tech scale-ups.

Jan 2021 – Present · 5 yrs 4 mos

• Our investor network consists of GTM executives who've seen zero to IPO. We're here to help exceptional founders with great products successfully scale their go-to-market and grow revenue.

Jan 2019 – Present · 7 yrs 4 mos · Hybrid

• Investor & advisor to multiple companies, notably:
• LP @ GTMFund
• Pavilion Executive Member
• Investor & Advisor (ethana, testbox, stylo, cast.app, echowin, etc)
• Mentor & Business Coach for founder-led companies

Jan 2018 – Dec 2021 · 3 yrs 11 mos

• C-level CS officer through successful 2020 exit to Cove Hill Partners in the middle of COVID.
• 24% NRR Rate in FY 2018
• 13% Average NRR Rate from 2019 - 2021
• Launched onboarding department in 2018, leading 15% increase in product adoption
• Increased unit price 12% while maintaining <2% logo churn

Jan 2013 – Dec 2017 · 4 yrs 11 mos

• Led sales & AM organization through successful PE exit to Vista Equity Partners
• Increased ASP 221% over 3 years
• Increased new bookings revenue 700% over 4 years
• Created profitable professional services unit which generated significant customer value
• Spearheaded successful Gainsight implementation along with customer tiering and lifecycle programs, along with benchmark NPS of 75
• Formalized sales development program, generating 250 new SQLs in its first year alone

Jan 2008 – Dec 2012 · 4 yrs 11 mos

• Developed sales engineering motion and served principal on all sales demos
• Launched training and onboarding templates still widely used as of 2022
• Served as Key Account Manager to top 10 strategic accounts, comprising 80% of ARR
• Obtained PMP certification to more effectively manage customer projects
• Built internal applications in LAMP tech stack to manage implementations, QA, and asset tracking

Sep 2016 – Jun 2021 · 4 yrs 9 mos

• I have served as a mentor to several very talented individuals mid-career technology roles including sales, program management, and customer success to help them accelerate their career trajectories and incorporate the state of mind today they'll need for the roles they want tomorrow. Everwise connects employees with the people, resources and feedback they need to be more productive and successful at every stage of their career.

Sep 2001 – Sep 2002 · 1 yr

• Wanted a break from the day-to-day and was lucky enough to be hired on as part of a jazz a cappella quartet to sing on cruise ships. It's a job unlike any other, and I wouldn't trade my experiences on the open sea for anything.