Piyali Dey — Product Manager

I partner with C-suite and engineering leadership to translate ambiguous, high-stakes technical and product initiatives into measurable business outcomes. With 10+ years driving enterprise-scale transformations, I bring a rare combination of deep technical fluency (Python, R, SQL, AI/ML systems) and disciplined program management (PMP, OKRs, cross-functional execution) — enabling me to lead equally well in data science partnerships, AI modernization efforts, or complex go-to-market operations. Core Strength Areas: 1. Technical Program & Product Operations Leadership Design and operationalize scalable governance frameworks (OKRs, KPIs, risk management, dependency mapping) that improve executive decision velocity by 30%+ and unlock cross-functional alignment. Build data-informed operating models that translate customer insights, usage signals, and technical constraints into prioritized roadmaps and measurable outcomes Establish metrics-driven accountability at scale — dashboard architecture, executive reporting cadences, and performance tracking systems that surface risk signals and adoption trends 2. AI/Data Strategy & Execution Partner with data science and ML engineering teams to design production-ready AI evaluation frameworks (accuracy, latency, trust, system performance) for LLMs, agentic systems, and GenAI at scale.Translate complex technical concepts (ML pipelines, vector DBs, RAG, MLOps) into business narratives and strategic direction for non-technical stakeholders Operationalize AI integration into product workflows — driving adoption, measuring business impact, and iterating based on production telemetry 3. Go-to-Market & Product Adoption Excellence Led programs that scaled adoption from 16% to 43% across enterprise ecosystems; designed feedback loops, enablement strategies, and success metrics that accelerated time-to-value Drove revenue and monetization impact through data-driven pricing, packaging, and expansion strategies — contributing 12–15% improvements in commercialization efficiency Built and scaled Voice of Customer programs across 50+ enterprise accounts, translating market feedback into quarterly roadmap inputs and investment prioritization 4. Technical Foundation & Analytical Rigor Python, R, SQL, Tableau dashboards, statistical modeling, and BI architecture — enabling me to diagnose data problems, build performance dashboards, and author data-driven business cases.

Stackforce AI infers this person is a SaaS Product Operations Leader with expertise in AI and Data Strategy.

Location: San Francisco, California, United States

Experience: 9 yrs 2 mos

Skills

Product Operations
Project Management
Program Management
Product Development
Product Management

Career Highlights

10+ years in enterprise-scale transformations
Expert in AI/Data strategy and execution
Proven track record in product adoption excellence

Work Experience

Intuit

Lead Product Manager, Operations and Stratgy (0 mo)

Salesforce

Principal Lead, Program & Product Operations | Data/AI Strategy (2 yrs 2 mos)

ProductBC

Member Board Of Directors (9 mos)

Microsoft

Senior Program Manager, Technical & Product Operations Lead (4 yrs 9 mos)

Shiftboard

Lead Product Manager, Customer Success and Operations (1 yr 9 mos)

Women Who Code

Technology Evangelist (1 yr 3 mos)

Toshiba Global Commerce Solutions

Software Engineer (1 yr)

Education

Master's degree at North Carolina State University

Bachelor of Technology (B.Tech.) at West Bengal University of Technology, Kolkata

Piyali Dey

Product Manager

San Francisco, California, United States9 yrs 2 mos experience

Highly StableAI Enabled

Key Highlights

10+ years in enterprise-scale transformations
Expert in AI/Data strategy and execution
Proven track record in product adoption excellence

Stackforce AI infers this person is a SaaS Product Operations Leader with expertise in AI and Data Strategy.

Contact

Skills

Core Skills

Product OperationsProject ManagementProgram ManagementProduct DevelopmentProduct Management

Other Skills

Customer feedback managementProduct Road MappingGo-to-Market StrategyLeadership DevelopmentProduct GrowthProduct AdoptionCustomer EngagementCustomer InsightCustomer RetentionOrganizational DevelopmentCustomer ExperienceSoftware Product ManagementObjectives and Key Results (OKRs)customer interviewData Analysis

About

Experience

9 yrs 2 mos

Total Experience

2 yrs 3 mos

Average Tenure

0 mo

Current Experience

Intuit

Lead Product Manager, Operations and Stratgy

May 2026 – Present · 0 mo · San Francisco Bay Area · Hybrid

I’ll be formalizing the Product Operations function for a fast-moving business unit — experimenting with and proving out processes that demonstrate the real impact of operational support. From roadmap governance and quarterly release management to expanding feedback loops and integrating AI-driven solutions, I’ll be creating the infrastructure that drives efficiency at scale. Working closely with PMs, TPMs, and senior leadership at the SVP and EVP level — alongside key external partners — to ensure strategy and execution stay tightly aligned. Ready to build. 🚀

Product OperationsProject ManagementCustomer feedback managementProduct Road MappingGo-to-Market Strategy

Salesforce

Principal Lead, Program & Product Operations | Data/AI Strategy

Dec 2023 – Feb 2026 · 2 yrs 2 mos · San Francisco Bay Area · Remote

Led large-scale, cross-functional technical and product programs across engineering, platform, and go-to-market teams — coordinating modernization initiatives spanning multiple divisions, applying data-driven frameworks and dependency mapping to maintain velocity.
Built and operationalized governance frameworks, performance dashboards, and execution rhythms; improved executive decision velocity and visibility into adoption, retention, and business impact.
Built Voice of Customer programs across 50+ enterprise customers, directly informing roadmap and investment decisions.

Product DevelopmentLeadership DevelopmentProduct GrowthProduct AdoptionCustomer EngagementCustomer Insight+7

Productbc

Member Board Of Directors

Jun 2021 – Mar 2022 · 9 mos · British Columbia, Canada · On-site

ProductBC is a non-profit association founded to support the professional growth of its members across British Columbia. We provide opportunities to network and learn from experts in the Product Management, Product Ownership, Product Operations and Product Marketing fields.
Check out the org here: https://productbc.ca/

Microsoft

Senior Program Manager, Technical & Product Operations Lead

Mar 2019 – Dec 2023 · 4 yrs 9 mos · Portland, Oregon Metropolitan Area

Built and scaled strategic programs from inception to 200+ enterprise customers; designed feedback loops, enablement, and quality evaluation systems that reduced time-to-value.
Engineered data instrumentation and ML/AI quality frameworks assessing technical readiness and production performance — translating findings into director and VP-level funding decisions.
Designed data-driven product and GTM strategies using Python and analytics; secured cross-functional alignment through quantitative storytelling and business impact narratives
Led North America regional programs increasing platform adoption.

Project ManagementProduct ManagementProduct Operationscustomer interviewCustomer feedback managementProduct Road Mapping+3

Shiftboard

Lead Product Manager, Customer Success and Operations

Jun 2017 – Mar 2019 · 1 yr 9 mos · Vancouver, Canada Area

We believe that great employee scheduling software can be a critical performance tool protecting highly regulated organizations from compliance risk, saving overtime and labor costs and enhancing relationships with employees. SchedulePro is our way of realizing the potential of regulated workforces worldwide.
From our headquarters in Vancouver, Canada, SchedulePro supports world-leading customers including Shell and BASF, as well as many organizations across oil and gas, manufacturing, corrections, healthcare and other industries in North America.

Women who code

Technology Evangelist

Aug 2016 – Nov 2017 · 1 yr 3 mos · San Francisco Bay Area

Women Who Code (WWCode) is global non-profit dedicated to inspiring women to excel in technology careers. We work to support this generation in being and becoming leaders and role models in the tech industry.
At present, I am serving as one of the leaders of Professional Development/Leadership team, Operations Team and Career Club of Women Who Code Silicon Valley Chapter.
I also run the Web/Javascript and Interview preparation clubs along with other fellow leaders in and around bay area. Our goal is to bring in experienced leaders from industry to mentor and teach women.
If you and/or your company is interested to teach and/or host one of our events, please do feel free to contact me. In the past, we have had the privilege to work with companies like Google, Facebook, VMWare, Coursera, Amazon, Yahoo and many others.