Aug 2024 – Present · 1 yr 10 mos

• Managing New Initiatives & Product Development at UrbanPro
• Managing the UrbanPro platform launch for international.
• Managing AI implementation efforts in the Platform and across the company, ensuring alignment with business goals and maximizing the impact of AI technologies.
• Improved login and signup processes for tutor and learner applications.
• Refined UI/UX for App, Web, job and country-specific pages which resulted in the increasing of customer satisfaction and Retention in the platform.
• Implemented international currency support and integrated Stripe for seamless international payments, including currency conversion handling.
• Researched and developed country-specific categories to better serve international users, enhancing the Internal tools to support onboarding of International users.
• Spearheaded the development of category-specific learner apps, resulting in the launch of 57 apps in under three months.
• Achieved improved acquisition metrics in the app and top rankings for several keywords in the Google Play app store.
• Collaborated with the OPS team to understand their manual audit process and improved it using AI models, optimizing operational efficiency and saving 4 Hours of daily operational work with fewer people involvement than the previous process.
• Analyzed the performance of the AI system to ensure its effectiveness and reliability.
• Enhanced ID document verification system for international onboarding.
• Maintained regular communication with users for continuous improvement.
• Worked closely with cross-functional teams, including leadership, product managers, developers, designers, QA, marketing, and customer success and external collaborating parties to drive successful project outcomes.