Sep 2023 – Apr 2025 · 1 yr 7 mos · Ottawa, Ontario

• Took a planned career break to support my wife during her Master’s studies and to care for our toddler. During this time, I also pursued my interest in financial markets by actively learning and trading in the forex market. This experience sharpened my analytical thinking, risk management, and decision-making skills under pressure—while also deepening my understanding of global economic trends.

Jul 2021 – Sep 2023 · 2 yrs 2 mos · Chennai, Tamil Nadu, India · Hybrid

• Key Contributions:
• ✔ Salesforce Tableau CRM Leadership: Drove adoption of Tableau CRM (Einstein Analytics) for 500+ users, creating dynamic dashboards that improved pipeline visibility by 40% and reduced manual reporting by 25 hours/week.
• ✔ Revenue Process Optimization: Automated quote-to-cash workflows using Tableau CRM + Power BI, cutting sales admin time by 40% and aligning data with revenue recognition standards.
• ✔ GTM Analytics: Developed territory/quota models in Tableau CRM, enabling data-driven allocation of $75M targets (resulting in 15% larger deals post-implementation).
• ✔ Cross-Functional Enablement: Trained sales teams on Tableau CRM insights, linking activity metrics to quota attainment (improved forecast accuracy by 20%).
• ✔ Data-Driven Decision Making: Delivered high-impact presentations to stakeholders, translating complex data insights into actionable recommendations that drove a 10% increase in sales conversion rates through targeted process adjustments
• Tools & Impact:
• Salesforce Tableau CRM: Certified expert; built 50+ dashboards tracking churn risks, rep performance, and whitespace.
• Power BI/SQL: Integrated with Tableau CRM to automate commission reporting and SPIFF tracking.
• Agile Collaboration: Partnered with IT to embed Tableau CRM into daily sales workflows (92% adoption rate).
• Transformed raw data into actionable revenue intelligence—where every dashboard empowered teams to make faster, smarter decisions.

Apr 2020 – Jul 2021 · 1 yr 3 mos · Chennai, Tamil Nadu

• Led business analysis efforts for Novo Nordisk, gathering requirements, analyzing data, and delivering insights that contributed to a 15% increase in operational efficiency by aligning solutions with strategic goals. Spearheaded the design and development of a Vendor Search App used by 40,000+ users, reducing search time by 25% and improving satisfaction.
• Defined system requirements in collaboration with stakeholders, ensuring delivered solutions addressed real business needs. Resulted in a 20% improvement in workflow efficiency. Designed and maintained performance dashboards to monitor service delivery, achieving 98% SLA adherence. Used Agile methodologies to prioritize and deliver features, reducing project timelines by 10%.
• Managed scope changes and tracked progress, keeping stakeholders informed of risks and milestones—ultimately reducing project delays by 20%. Provided end-user training and support on new systems, which led to a 30% increase in system adoption and engagement.
• Gainsight-related Highlights:
• ✔Designed and deployed 20+ automation workflows in Gainsight’s Rules Engine, reducing manual CSM workload by 35% and accelerating response time for at-risk accounts (based on NPS and support ticket aging).
• ✔Led end-to-end administration of Gainsight NXT for 500+ users, including configuration of Rules Engine, Data Designer pipelines, and C360 enhancements—improving customer health visibility and CSAT tracking.
• ✔Worked with Customer Success and training teams to design Success Plans and C360 views in Gainsight, improving visibility into engagement and learning adoption.
• ✔Built Bionic Rules to automate alerts and trigger outreach for low-engagement users, increasing completion rates of onboarding programs.
• ✔Used Data Designer to integrate Salesforce and usage data, building enriched datasets for dashboards and Success Snapshots.
• ✔Helped configure Journey Orchestrator programs for onboarding communications, boosting user activation and program stickiness

Feb 2016 – Apr 2020 · 4 yrs 2 mos · Chennai Area, India · On-site

• ✔Led procurement data analysis projects, collaborating with cross-functional teams to define business requirements and deliver effective data-driven solutions, resulting in a 20% improvement in procurement decision-making.
• ✔Implemented cost-saving initiatives by analyzing procurement data and identifying opportunities for optimization, reducing supplier costs by 30%, leading to annual savings of $5M.
• ✔Developed dashboards to track procurement performance, including vendor evaluations and compliance metrics, improving visibility and accountability, which resulted in a 25% increase in supplier compliance rates.
• ✔Utilized SQL and Power BI to troubleshoot and resolve complex data discrepancies, improving data integrity and reporting accuracy, resulting in a 20% reduction in data errors and discrepancies.
• ✔Conducted ad-hoc analysis to support strategic procurement decisions, improving overall operational efficiency, leading to a 10% reduction in procurement cycle time.
• ✔Assisted in the development of business case documentation, contributing to the justification and implementation of new procurement technologies, resulting in a 10% improvement in procurement process automation.

Jun 2014 – Jan 2016 · 1 yr 7 mos · Chennai, Tamil Nadu, India · On-site

• ✔Analyzed large datasets and developed custom reports to improve delivery operations, enabling data-driven decision-making for operational efficiency, which resulted in a 15% reduction in delivery delays and a 10% increase in operational throughput.
• ✔Used advanced Excel functions to automate routine reporting tasks, saving 10+ hours per week in manual data processing and reducing human error by 20%.
• ✔Worked with stakeholders to define key metrics for reporting, ensuring that all data and insights were aligned with business goals, leading to a 25% improvement in strategic alignment and faster decision-making.
• ✔Designed and implemented reports that tracked key delivery KPIs, improving tracking and accountability in the logistics process, which contributed to a 20% improvement in on-time delivery performance.
• ✔Conducted data validation to ensure accuracy and consistency across reports, improving stakeholder trust in data-driven decisions, resulting in a 10% decrease in data discrepancies and report inaccuracies.
• ✔Assisted in the training and onboarding of new team members, sharing best practices in data management and reporting, which reduced training time by 15% and boosted new team member productivity by 20%.