Kartik Pundir

Operations Associate

New Delhi, Delhi, India10 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Diverse experience in banking and safety operations.
  • Proven track record in customer service and conflict resolution.
  • Strong leadership skills in managing teams and projects.
Stackforce AI infers this person is a Safety Operations Specialist with a strong background in Financial Services and Customer Experience.

Contact

Skills

Core Skills

Safety OperationsRisk ManagementCustomer ServiceConflict ResolutionCustomer Experience Management

Other Skills

Business ProcessSmall Team ManagementEscalation ResolutionEscalations ManagementApplied Behavior AnalysisTeam ManagementMicrosoft OfficeMicrosoft ExcelBusiness DevelopmentFinancial AnalysisManagementLeadershipBusiness AnalysisInternal ControlsInterpersonal Skills

About

🎓 Delhi University Graduate (Batch 2011–14) 🎓 Postgraduate Diploma in Banking Operations​ I embarked on my professional journey as a Trade Desk Officer at ICICI Bank Ltd, Vasant Vihar Branch, where I gained foundational experience in banking operations. My career trajectory then led me to roles at Aon Hewitt and American Express, enriching my expertise in financial services and client relations. Currently, I serve as a Senior Safety Specialist at Airbnb, focusing on enhancing safety protocols and ensuring a secure environment for our global community.​ With a diverse background spanning banking, financial services, and safety operations, I am committed to leveraging my skills to drive operational excellence and contribute to organizational success.​

Experience

10 yrs 3 mos
Total Experience
3 yrs 2 mos
Average Tenure
7 yrs
Current Experience

Airbnb

2 roles

Safety Specialist

Promoted

May 2022 – Present · 4 yrs 1 mo

Business ProcessSmall Team ManagementSafety OperationsRisk Management

Resolutions Specialist

Oct 2020 – Jul 2023 · 2 yrs 9 mos

  • Active Reservation Mediation to resolve user's concerns, Assistance in Account Management. Working with various teams for smooth and better user experience.
Customer ServiceConflict Resolution

Budha group of institutions

2 roles

Project Manager

Jun 2019 – Present · 7 yrs

Project Manager

Jun 2019 – Present · 7 yrs

American express

Senior Credit Officer

Jul 2018 – May 2019 · 10 mos · Gurgaon, Haryana, India

Aon hewitt asia

CS Specialist

Sep 2016 – Jun 2018 · 1 yr 9 mos · Gurgaon, India

Icici bank

Trade desk officer

Nov 2015 – Jul 2016 · 8 mos

Education

NIIT Pune

Diploma of Education — Banking and Financial Support Services

Sep 2014 – Jun 2015

Delhi University

Bachelor of Commerce - BCom

Jun 2011 – Jun 2014

Shivaji College

BCom - Bachelor of Commerce

Jan 2011 – Jan 2014

Tagore baal niketan karnal

Delhi university

Jan 2009 – Jan 2011

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