Kashish Sareen

Customer Success Manager

Bengaluru, Karnataka, India8 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer success and retention.
Expertise in developing sales strategies and frameworks.
Strong ability to manage and grow enterprise accounts.

Stackforce AI infers this person is a Customer Success and Business Development expert in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementBusiness DevelopmentSales Strategy

Other Skills

Client DevelopmentClient RelationsCold CallingCommunicationContent WritingCrisis ManagementCross-sellingCustomer AcquisitionCustomer ServiceEvent ManagementInterpersonal SkillsKey Client RelationshipsLead GenerationLeadershipManagement

Experience

8 yrs 3 mos

Total Experience

1 yr 10 mos

Average Tenure

2 yrs 6 mos

Current Experience

Wayground (formerly quizizz)

Customer Success Manager

Dec 2023 – Present · 2 yrs 6 mos · Bangalore Urban, Karnataka, India · On-site

Saas labs, inc

Customer Success Lead

Aug 2020 – Aug 2023 · 3 yrs · Noida, Uttar Pradesh, India

Joined as the Customer Success Lead as one of the founding CS team members. Had a task in hand to retain and grow 4000+ customers across the world with a new and small team.
Worked with the leadership and teams across domains like Product, Support, and Onboarding to identify all kinds of risks and gaps our customers face and addressed them. Also worked on establishing frameworks for upsell, cross-sell, and assignment of the accounts, and managed all Enterprise accounts myself.
These resulted in reduced churn and increased MRR and ARR for the company, and a more positive sentiment in our user base.

Customer SuccessRisk ManagementAccount ManagementUpsellingCross-selling

Justcall

Customer Success Lead

Aug 2020 – Aug 2023 · 3 yrs · Noida, Uttar Pradesh, India

Frapp

Senior Executive- Business Development

Sep 2018 – Feb 2020 · 1 yr 5 mos · Mumbai, Maharashtra, India

Joined the company at a stage when we were looking to scale up our Sales with aggressive outbound. The need of the hour was to have a larger funnel and tightening the screws on where we were leaking money.
Worked on several lead generation techniques like referrals, newsletters, Clearbit, and LinkedIn to have a bigger funnel and then consistently delivered/overdelivered on the closure targets as well. Helped the company win some of the biggest deals until that point with some of the biggest brands in India.

Lead GenerationSales StrategyAccount ManagementBusiness Development