Jun 2017 – Mar 2021 · 3 yrs 9 mos · San Jose, CA

• Partner with C-suite business partners internally and externally as well as national leadership teams to design and strategize for employee-facing events with project status updates and follow ups in alignment to customer success
• Manage and foster relationships with customers, team, vendors, and other key stakeholders through effective communications, collaboration, and engagement to deliver a “best in class” experience
• Execute detailed planning and coordination with teams/vendors on operational logistical needs for ensuring effective execution of project/events plans and provide course correcting instructions/directions when necessary
• Provide support within multiple projects/events while utilizing enterprise software programs and adapt to constant changes in efficient SOPs to deliver exceptional customer success expectations in a fast pace environment
• Come up with consultative support and subject matter expertise to customers and business partners throughout the scheduling and planning process with communication and interpersonal skills

Sep 2015 – Mar 2021 · 5 yrs 6 mos

• Manage entire event process end-to-end including detail event plans in design, budget, contract, and execution of culinary events averaging 500+ guests within desired budget
• Coordinate with facility management with exhibit set-up, floor plans, equipment, and catering requirements with proper documentation (contracts, BEOs, etc.)
• Process purchase requisitions and invoices; track event expenses and billing invoices
• Create and maintain an organized archive of event management processes, templates, and operational tools that can be leveraged for future events
• Serve as on-site support during event, including physical check-ins, directions, equipment set-up, and event parking while supervising event staff to ensure the smooth execution of event; oversee and assist with set-up and breakdown
• Source, vet, coordinate and select external vendors for needs such as housekeeping, linen, floral, audio/visual, furniture, and bar vendor for scheduling and ordering; monitor and track progress of multiple events simultaneously

Jul 2013 – Sep 2015 · 2 yrs 2 mos

• Worked together as a team as well as individually to be responsible in setting up, managing and breaking down events.
• Utilized problem solving methods to make quick decisions
• Demonstrated an exceptional attention to detail and an eye for creativity to expand and enhance on original ideas

Jan 2013 – Jul 2015 · 2 yrs 6 mos · San Jose, CA

• Supervised staff of 15 and communicated upcoming events, procedures and tasks
• Managed logistics of multiple operational departments; including payments, ticketing and facilitation
• Collaborated with guest service team to serve customer needs efficiently and effectively
• Handled logistics knowledge of responsibilities performed by various operational departments; including payments, ticketing and facilitation according to established procedures and policies
• Navigated quickly through a POS system as well as utilizing cash handling experience with reconciling cash and perform end of day reports

Sep 2011 – Jul 2013 · 1 yr 10 mos · San Francisco Bay Area

• Followed instructions correctly to delegate tasks among the team
• Worked independently or with a team environment

Sep 2008 – Oct 2010 · 2 yrs 1 mo · Lake Forest Park, WA

• Developed analytical skills such as the ability to collect, organize, and synthesize data to summarize findings and to perform accurate various transactions
• Provided oversight in operational administration work by effectively communicating and structuring teamwork
• Handled cash quickly and efficiently by ensuring accuracy of transactions with customers
• Provided sales and customer service skills to handle problem solving situations