May 2023 – May 2024 · 1 yr · Seattle, Washington

• I took an intentional career break to focus on my health and well-being. This time allowed me to prioritize mental and physical wellness, engage in self-care practices, and recharge. I gained valuable insights into the importance of maintaining a healthy work-life balance, which I’m excited to bring into my next professional chapter.

Jan 2021 – Mar 2023 · 2 yrs 2 mos

• Sub Same Day program offers Amazon customers faster shipping speed where Amazon will deliver items of curated selection within 5 hours of delivery window from dedicated network of SSD buildings.
• Led product vision and strategy for a multi-million-dollar supply chain transformation, supervising a large cross-functional team and driving growth in service delivery and revenue.
• Product Roadmap Management: Developed and executed a product roadmap to drive a 5x expansion in the SSD fulfillment network, resulting in a 45% YoY increase in customer engagement.
• Cost Optimization: Devised inventory management solutions that reduced annual removal costs by 80%, leveraging real-time data analytics to drive decision-making efficiency.
• Performance Metrics Development: Defined Key Performance Indicators (KPIs) to optimize inbound shipment logistics, improving processing rates by 13% and enhancing product availability for consumers.

May 2019 – Jan 2021 · 1 yr 8 mos

• Amazon Fresh Store is a new grocery store format that is built for hybrid services which includes: in-store shopping; curbside and in-store grocery pickup; online grocery delivery; and serving additional Amazon fulfillment capabilities like pickup, returns, etc. In select locations customers can experience unique shopping features with Just Walk Out and Amazon Dash Cart
• Led product innovation efforts, focusing on maximizing customer engagement while collaborating closely with executive leadership to align on strategic initiatives.
• User-Centric Design: Engineered a product expansion strategy that increased AFS footprint by 15x over 3 years, driving stronger customer engagement and brand loyalty.
• Product Validation: Reduced defect rates by 30% through 50+ user interviews, user behavior analysis, and A/B testing to optimize product usability and address key customer pain points.
• Feature Testing and Validation: Led the validation of over 35 product features across 400+ tests, ensuring seamless launches and optimized user experience (UX).

Feb 2018 – May 2019 · 1 yr 3 mos

• An Amazon Go store is a new kind of store with no checkout required and are the first of a kind to be enabled with Just Walk Out (JWO) technology. JWO uses computer vision, sensor fusion, and deep learning to let shoppers skip the checkout line at physical retail stores.
• Managed a team of 30 cross-functional partners, focusing on product-led growth initiatives for launching JWO stores in key markets, optimizing user acquisition and retention.
• Product Launch Leadership: Launched JWO stores in Chicago and NYC, optimizing the customer journey and enhancing the overall customer experience to drive customer lifetime value (CLTV).
• Performance Optimization: Implemented continuous process improvements, reducing store validation time by 28% in 6 months by collaborating with engineering and QA teams to enhance customer checkout experience.
• Agile Product Management: Championed agile methodologies using JIRA within the product team that reduced product development cycles by 25%, resulting in faster time-to-market for new features.

Sep 2015 – Feb 2018 · 2 yrs 5 mos

• Prime Now is Amazon’s ultra-fast grocery service that lets you purchase groceries, home products, and other everyday essentials for expedited delivery within two hours.
• Gained expertise in international market dynamics, managing complex product strategies to drive growth and optimize user experience for the global rollout of PN.
• Global Market Expansion: Managed a cross-functional team to launch and localize the PN retail app in 5 international markets, expanding market share by 300% within one year of product launch.
• Revenue Growth: Conducted market analysis and competitor benchmarking to inform product enhancements that generated $19 million in annual recurring revenue (ARR) within one year.
• Strategic Planning: Executed a customer feedback program that increased monthly active users (MAU) by 15% in 18 months and 50% increase in customer satisfaction ratings.

Jan 2014 – Sep 2015 · 1 yr 8 mos · Bengaluru Area, India

Mar 2010 – Dec 2013 · 3 yrs 9 mos · Bengaluru Area, India

• Raghu Infra Private Limited is a construction organization implementing infrastructure projects across diverse sectors.
• Directed product-related strategic initiatives, driving business expansion and operational improvements.
• Strategic Budget Allocation: Spearheaded business development initiatives that unlocked $2M for expansion, driving profitability through resource optimization and debt restructuring.
• Team Development: Restructured 500+ personnel, improving productivity and engagement through enhanced performance evaluations.
• Risk Management: Enforced best practice compliance programs across seven states, ensuring adherence to regulations and improving operational consistency.

Aug 2006 – Mar 2010 · 3 yrs 7 mos · Greater Chicago Area

• SAP CRM practitioner in the Enterprise Applications practice with management consulting experience.
• Led product development initiatives that optimized business processes and enhanced operational efficiency for global clients.
• Product Design: Integrated SAP CRM with financial technology solutions, enhancing data accuracy and improving operational efficiency by 37%.
• Stakeholder Collaboration: Directed cross-functional stakeholder meetings to create 40 product requirement documents (PRDs), ensuring alignment with business strategy and product goals.
• Agile Product Development: Implemented agile practices for the SAP CRM sales module, enabling rapid product iterations and improving operational performance through effective A/B testing and prototyping.