Apr 2021 – May 2025 · 4 yrs 1 mo

• Acted as the main point of contact for global clients, ensuring smooth communication and delivery
• Managed the full client journey—from lead generation to post-sale follow-up
• Strengthened satisfaction and retention through trust-building and proactive support
• Collaborated with the CEO and team to meet client goals and KPIs

Mar 2021 – Oct 2025 · 4 yrs 7 mos

• Managing 20 employees, guiding their personal and professional development, and ensuring employee satisfaction. Assisting the CEO with all day-to-day activities which include scheduling, payroll, database management, and customer journeys from lead generation to post-sale management. Primary client interface for Social Selling and International Speaker meetings, and communication. Facilitate meetings and explore sales opportunities while committed to meeting client KPI's.

Jan 2021 – Apr 2023 · 2 yrs 3 mos

• Responsible for managing Willpower employees at helping our clients acquire new clients.
• Verizon
• Redline
• Markem Imaje
• Mindshare

Jan 2020 – Feb 2021 · 1 yr 1 mo

• Bridged the gap between clients and employees, ensuring the delivery of promised services. Maintained regular communication with clients, gathering feedback and testimonials to drive satisfaction and retention. Organized and attended 5 daily sales calls with the CEO, offering expertise and contributing to business development.

May 2018 – May 2025 · 7 yrs

• I am Director of Operations with special focus on Willpower Consultation Seminars and Services. For our business seminars unit, I manage the daily operations for HOW TO GET USA CLIENTS. For our business services unit, I manage the digital sales funnel for our organization and our clients.
• My team manages the customer experience before, during, and after attending our international seminar: HOW TO GET USA CLIENTS.
• I oversee the coordination and production of the seminar on site, ensuring the delivery of a high-quality experience that yields at least one USA Client for each of our VIP early-bird participants.
• Willpower Consultation’s huge success connecting with our own target clients launched a new division where we help our clients connect with their target audience. We have an industry record breaking high conversion rate daily between 41% - 80% conversion rate; exceeding industry standards by over 20%.
• Willpower Harris and myself co-created our trademarked “Willpower Way”; which builds the sales funnel that takes our clients from potential contacts from COLD to GOLD and win more accounts.

Apr 2018 – Jan 2020 · 1 yr 9 mos

• Managed multiple projects, creating and implementing efficient processes using Trello and Excel sheets. HR coordination including payroll management, leave tracking, and asset maintenance. Conducted daily team meetings, client meetings, and reported project progress to the CEO.

Aug 2016 – Apr 2018 · 1 yr 8 mos

• Successfully generated leads for US clients through sales prospecting and LinkedIn engagement. Managed a team of 10 employees, providing training and guidance on sales processes and social selling strategies.

Jun 2015 – Jun 2017 · 2 yrs

• Co-founder of national organization dedicated to women empowerment, youth leadership and ending poverty.
• Responsible for facilitating the growth and development of the females in our youth leadership program called Willpower Warriors.
• Community liaison arranging the weekly participation of the Willpower Warriors and local charity opportunities.
• Manage the volunteers of our quarterly Willpower Warrior induction program.