Sep 2023 – Feb 2025 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

• search and discovery for new/repeat users
• conversion funnel optimisation for car buying journey
• optimised loan offering by increasing eligibility form filling and banking upload for loan offer

Mar 2022 – Jun 2023 · 1 yr 3 mos · Bengaluru, Karnataka, India

• Product Manager - Driver platform
• loyalty program for retaining high quality drivers
• Implemented a relative driver performance score for earning transparency
• Defined a framework to determine high quality drivers and led initiatives around driver training, ratings

Jul 2020 – Feb 2022 · 1 yr 7 mos · Noida, Uttar Pradesh, India · Hybrid

• Devised product strategy and built product roadmap for health insurance end-to-end health insurance purchase journey
• ● Shipped a MVP for Paytm insurance blog (web/m-web) along with content management system
• ● Implemented a lead management system and a CRM for call center team

Apr 2019 – Jul 2020 · 1 yr 3 mos · Gurgaon, Haryana, India

• Launched and enhanced OYO’s complete product suite for Malaysia and Thailand markets spanning across supply, operations, owner apps, identity & communication platforms, revenue, hotel management systems, OTAs, payment systems and consumer app
• Worked closely with country leadership and cross-functional stakeholders to lead the product roadmap for Thailand and Malaysia
• Primary metrics impacted are conversion across journeys, occupancy, realization, user experience, user growth and partner experience

Jul 2016 – Jun 2017 · 11 mos

• Streamlined communications to increase customer retention, compliance and reduce operational costs for a US insurance client
• Setup one-to-one, on-demand & high volume documentation across stages: onboarding, policy issuance, claims, renewals and payouts
• Estimated tasks and developed features for product creation and delivery across all touchpoints i.e. web, phone and tablet
• product owner - ensured timely delivery and ensure delivery of shippable features after every sprint by planning development, acceptance and regression testing and performed zero-defect implementation from efficient testing
• Led a team of 6 for analysing and processing of data, designing layouts and created automation framework for document delivery
• Mentored 11 new recruits on the required technical and industry skills to help scale the team according to the given requirements
• Well versed with flow of SQL, C++, Java, HTML and worked in SCRUM and SAFe agile based SDLC methodology

Jul 2014 – Jul 2016 · 2 yrs

• 1. As one of the first engineers of the team, I was entrusted to develop an agile based Illustration system for US Life and Annuities Insurer. Main tasks were to analyze the data, design layout, run jobs and to effectively plan, develop, test and review of the progress in each sprint.
• 2. Debugging and functional testing Life/400 and Smart/400 for production bugs for Swedish Insurance and Banking Company.