Kiran P.

CEO

Hyderabad, Telangana, India16 yrs 8 mos experience

Highly Stable

Key Highlights

16+ years of experience in customer success management
Proven track record in driving revenue and profit growth
Expert in strategic thinking and team development

Stackforce AI infers this person is a Customer Success Leader in the SaaS industry.

Contact

Skills

Core Skills

Customer Success ManagementStrategic ThinkingCustomer SupportTechnical Support

Other Skills

Analytical SkillsBusiness GrowthBusiness SavvyCapacity PlanningCase StudiesChange InitiativesClient OnboardingCrisis ManagementCross-SellingCustomer AdvocacyCustomer EducationCustomer EngagementCustomer Facing RolesCustomer JourneysCustomer Relationship Management (CRM)

About

With 16+ years of experience in cross-functional sectors with core technical and management experience, aspiring for a Leadership position within any Service sector wherein my strengths are applied to the best result in mutual growth. • Customer Success/Services Management • Strategic Thinking and Planning • Leadership and Team Development • Data-Driven Decision Making • Cross-Functional Collaboration

Experience

16 yrs 8 mos

Total Experience

2 yrs 7 mos

Average Tenure

9 mos

Current Experience

Salesforce

Director of Customer Success

Sep 2025 – Present · 9 mos · Hyderabad, Telangana, India · On-site

Gainsight

4 roles

Senior Director of CS

Feb 2024 – Jan 2025 · 11 mos

Operational EfficiencyKey Performance IndicatorsProduct TrainingBusiness SavvyCustomer Service ManagementPerformance Metrics+41

Director of Customer Success

Promoted

Feb 2022 – Mar 2024 · 2 yrs 1 mo

Operational EfficiencyKey Performance IndicatorsProcess ImprovementCustomer EducationProduct AdoptionProduct Training+52

Senior Manager - COM team

Feb 2021 – Feb 2022 · 1 yr

Operational EfficiencyKey Performance IndicatorsProcess ImprovementProduct AdoptionProduct TrainingBusiness Savvy+48

Manager - COM @ PT

Aug 2019 – Feb 2021 · 1 yr 6 mos

Operational EfficiencyKey Performance IndicatorsProcess ImprovementProduct AdoptionProduct TrainingBusiness Savvy+48

Agile crm

2 roles

Senior Manager - Customer Success

Apr 2018 – Jun 2019 · 1 yr 2 mos · Hyderabad Area, India

Operational EfficiencyKey Performance IndicatorsProcess ImprovementCustomer EducationProduct AdoptionProduct Training+50

Technical Support Manager

Jan 2016 – Mar 2018 · 2 yrs 2 mos · Hyderabad Area, India

Operational EfficiencyKey Performance IndicatorsProcess ImprovementProduct TrainingBusiness SavvyCustomer Service Management+44

Deloitte support services

IT Analyst

Jul 2012 – Jan 2016 · 3 yrs 6 mos · Hyderabad

 Assist Deloitte employees with any technology related issues over the Phone/Chat/Web forms/Voicemail/Emails in a timely manner.
 Provide either direct resolution of the problem or escalation to another team as the case may be.
 Comply with schedule adherence to ensure overall service level targets are achieved.
 Attend required technical training sessions and make effective use of assigned training time.

Key Performance IndicatorsProduct TrainingBusiness SavvyGetting Things Done (GTD) MethodPerformance MetricsRevenue & Profit Growth+22

Dell

IC

Oct 2010 – May 2012 · 1 yr 7 mos · Hyderabad Area, India

Assist Dell Consumers with Hardware/Software related issues over the Phone.
Support – Dell Products & Peripherals. (Desktops, Laptops, Printers, PDA ...)
Pitch for Sales after resolving End-Users issues.
Dispatch SME & Sales Coach
After troubleshooting, if diagnosed as Hardware related issue. Dispatch Parts to fix the issue.
I was Dispatch SME for my team, wherein I would check and audit the dispatches created by the team and approve them to the Onsite Technician.
Coach if found any incorrect parts by the individual.
I was a Sales Coach, driving the numbers for the team and motivating them with my expertise.

Key Performance IndicatorsCustomer EngagementProblem Solving

Hsbc

CSE

Apr 2009 – Sep 2010 · 1 yr 5 mos · Vishakhapatnam Area, India

Assisting the HSBC Retail Cards Customers with Activation and Credit details and Bill Payments.
Pitch for Sales through Products which will help them in Credit Monitoring & Identity Theft.

Wifin technologies (india) pvt ltd

Testing Engineer

Oct 2007 – Jun 2008 · 8 mos · Chennai Area, India

1. Worked as a testing engineer ( Manual ) at the client's location which is "Reliance Money - Mumbai".
2. Supported Stock Watch application, a trading app on the Reliance Blackberry devices.